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Added 10 mins ago
S
Director, Solutions Engineering
Solink
Remote, Canada
- $279,504 to $349,380 CAD / year
- Full-time
- Remote
SE teams consistently deliver high-quality technical discovery, demos, solution designs, pilots, and handoffs that support strong sales outcomes and predictable deployment.
Added 25 mins ago
Procurement Manager
PagerDuty
Toronto, ON
…hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 25 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Victoria, BC
Performance bonuses (in-store sales or management position);
Added 25 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
AB · EDMONTON, AB
Performance bonuses (in-store sales or management position);
Added 25 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Barrie, ON
Performance bonuses (in-store sales or management position);
Added 25 mins ago
AW
Refrigeration Technician
Air Wise Sales Inc.
Hamilton, ON
- Full-time
Provide technical guidance and support to less experienced team members when required.
Added 25 mins ago
PI
Head of Marketing and Brand
Pack-Smart Inc.
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Turn that knowledge into demonstrations, application stories, photography, video, technical content and sales tools. Explain how a capability works, the conditions under which it operates…
Added 25 mins ago
TT
GTM (Go-To-Market) Manager
Tundra Technical Solutions
Ottawa, ON
- Full-time
Continued Professional Development – tailored GTM and Leadership development courses to support your career growth here at Tundra.
Added 25 mins ago
MT
Account Executive (Territory Sales)
MT Talent Solutions Inc.
Winnipeg, MB
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 54 mins ago
R
Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
Roofmart’s National Support Centre in Brampton, ON provides shared service support to multiple branches and legal entities across Canada. As a key part of the leadership team, the Finance…
Added 54 mins ago
Business and Configuration Analyst, AI
CityofOttawa
Ottawa, ON
…response to new or changing business requirements. Working with technical leads, developers and business clients, you translate requirements into working solutions, integrate AI models with…
Added 54 mins ago
Customer Experience Associate - Beauport, QC - 18.75 hours/week
Scotiabank
Domaine-Beauport, QC · Beauport, QC
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Added 54 mins ago
MT
Bilingual Account Receivable Representative (French/English)
MT Talent Solutions Inc.
Mississauga, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 54 mins ago
EP
Financial Controller
Elby Professional Recruitment
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
…quality-first approach to building and a strong reputation for after-sales service, they're a lean, close-knit organization where every team member has real visibility into the business -…
Added 54 mins ago
CM
Manager of Policy and Market Access
Canadian Meat Council
Ottawa, ON
- Full-time
…component of the country's food processing sector, with annual sales exceeding $32 billion and supporting nearly 300,000 jobs across Canada. Our members process more than 90% of Canada's…
Added 54 mins ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC
- Full-time
Assist sales team on technical project labour and material estimates in addition to service-related proposals.
Added 54 mins ago
D
Business Development Manager, Toronto
Digicast
Toronto, ON
- Full-time
We are looking for a strategic, driven, relationship-focused sales professional to build and grow Digicast’s Toronto market.
Added 54 mins ago
GM
Sr IT BA – Retail & Athleisure Planning
Galactic Minds INC
Vancouver, BC
- Full-time
…the ultimate arbiter between senior client executives and our technical delivery leadership, ensuring that enterprise-wide production releases are strategically timed and their high-level…
Added 54 mins ago
DI
Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
Technical Web & UX Acumen: Solid understanding of modern web technologies, HTML/CSS basics, UX design principles, web governance, and conversion optimization tools (A:B testing platforms).
Added 54 mins ago
ML
Technical Services Representative
Maple Leaf Foods Inc.
New Hamburg, ON
- $71,000 to $103,000 CAD / year
- Full-time
The Technical Services Representative provides on-farm technical support to broiler producers within RWA/Organic programs, driving flock health, performance, and continuous improvement.…
Added 54 mins ago
VE
Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
Complex Account Support: Assist the Sales team and Technical Sales Representatives (TSRs) with the technical review of complex waste streams for new business opportunities.
Added 1 hour ago
CO
Service Technician
Culligan of Canada
Calgary, AB
- $22 to $25 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 hour ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
…help set the engineering standards, deployment practices, and support processes for the platform as it…
Added 1 hour ago
P
Technical Field Supervisor – Building Automation Systems / Systems Integration (TFS005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking an experienced Technical Field Supervisor/Lead to oversee field execution across technical installation and systems integration projects while providing hands-on BAS…
Added 1 hour ago
IG
Implementation Specialist
Insight Global
Toronto, ON · Etobicoke, ON
- Contract
We are looking for an Implementation / Configuration Specialist to support increased implementation volume during a busy sales period. This is a highly client-facing and technical role…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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