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Added 41 mins ago
AW
Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
- Full-time
Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Added 42 mins ago
MF
Director, Citizen Development & Employee Technology Experience Pod Owner
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…practical improvements that improve productivity, adoption, service experience and confidence in…
Added 57 mins ago
CO
Inventory Coordinator
Culligan of Canada
Hanover, ON
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 hour ago
Category Analyst (***Reposted***)
Public Service Delivery
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
NH
Quality Supervisor
Norsk Hydro
Mississauga, ON
- Full-time
…are critical. The individual in the position must have the technical proficiency to understand the metallurgy of tensile or chemical…
Added 1 hour ago
CO
District Representative - Office of Senator Rubio (Ontario, CA)
City of Santa Fe Springs
ON · Ontario, Canada
- Full-time
…responsibilities include consulting with supervisors concerning technical matters, policy interpretation and legal…
Added 1 hour ago
CO
Traffic Signal Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Provide technical leadership and project management for traffic signal infrastructure, transportation technology initiatives, and traffic operations planning by delivering engineering…
Added 1 hour ago
CO
Road Safety Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Provide technical expertise and stakeholder collaboration to support the planning, design, implementation, and continuous improvement of roadway safety initiatives, policies, programs, and…
Added 1 hour ago
T
Senior Planner, Transportation Facilities
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
…to high impact, risk and complexity, providing senior-level technical guidance and supporting the development of project scopes, schedules, workplans, deliverables and budgets. The Senior…
Added 1 hour ago
Inside Sales Representative
Sonepar
Timmins, ON
Collaborate with Account Managers, the Projects Group and the Technical Team to ensure premier customer service is provided to customers.
Added 1 hour ago
Occupational Health & Safety Officer (Inspector (Specialist) 3)
The Government of Nova Scotia
Port Hawkesbury, NS
This may be the right opportunity for you if you have completed high school as well as a related trade or technical training in the area of specialty (Occupational Health & Safety) with 7…
Added 1 hour ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences…
Added 1 hour ago
VN
Senior Eng Technologist
Vecima Networks Inc.
Saskatoon, SK
- Full-time
…software, automation, and AI-enabled solutions, Vecima helps service providers modernize cable and fiber networks, deliver exceptional broadband and video experiences, and operate more…
Added 1 hour ago
RS
Business Development Representative
Refrigerative Supply Limited
Edmonton, AB
- Full-time
We are seeking a dynamic and results-driven Business Development Representative to join our growing team. This role focuses on building and maintaining strong client relationships within…
Added 1 hour ago
SC
Database and Application Support Specialist - 6273H
Starling Community Services
Waterloo, ON
- Part-time
…Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than…
Added 2 hours ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
- $108.13 to $148.68 CAD / hour
- Part-time
…long-term objectives, strategies, plans, and programs to optimize service, improve patient experience, and meet Interior Health strategic…
Added 2 hours ago
DI
Technical Sales Representative
DispenseRite Inc.
Whitby, ON
- Full-time
We are looking for a Technical Sales Representative to join our team on-site in Whitby, ON. You will drive sales across targeted industrial manufacturing sectors, managing the full sales…
Added 2 hours ago
CC
Yuk Yuk's Sound Technician
Century Casinos Inc
Edmonton, AB
- Part-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals…
Added 2 hours ago
AE
Project Manager
Acero Engineering
Calgary, AB
- Full-time
Act as Acero’s key technical representative with the client – helping the sponsor maintain an excellent client relationship with open and clear communication
Added 2 hours ago
CH
Scheduling Coordinator – Calgary (Full-Time)
CBI Home Health
Calgary, AB
- Full-time
Scheduling Coordinator - Care Access Representative - Calgary (Full-Time)
Added 2 hours ago
CH
Scheduling Coordinator – Mississauga (Full-Time)
CBI Home Health
Mississauga, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Mississauga (Full-Time)
Added 2 hours ago
CH
Scheduling Coordinator – Toronto (North York) (Full-Time)
CBI Home Health
Toronto, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Toronto (North York) (Full-Time)
Added 2 hours ago
CH
Scheduling Coordinator – Peterborough (Full-Time)
CBI Home Health
Peterborough, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)
Added 2 hours ago
CH
Scheduling Coordinator – Ottawa (Full-Time)
CBI Home Health
Ottawa, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Ottawa (Full-Time)
Added 2 hours ago
CH
Scheduling Coordinator – Whitby (Full-Time)
CBI Home Health
Whitby, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Whitby (Full-Time)

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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