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Added 1 day ago
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Senior Manager Data & AI Technical Strategy Lead
Avanade
Ottawa, ON
- Full-time
…engineering, analytics, data governance, master and reference data management, identity resolution, and artificial intelligence. The successful candidate can engage confidently with senior…
Added 1 day ago
SH
Senior Enterprise Architect
SE Health
Markham, ON
- Contract
The Senior Enterprise Architect is a strategic technology leader responsible for defining, governing, and advancing SE Health's enterprise architecture vision, roadmap, and technology…
Added 1 day ago
SH
Senior Enterprise Architect
SE Health
Markham, ON
- Contract
The Senior Enterprise Architect is a strategic technology leader responsible for defining, governing, and advancing SE Health's enterprise architecture vision, roadmap, and technology…
Added 1 day ago
PG
Senior Customer Success Manager
PowerSchool Group LLC
Canada
- Other
…PowerSchool investment. This role goes beyond relationship management and adoption support to focus on outcome alignment, value realization, renewal readiness, and long-term partnership…
Added 1 day ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
Lead end-to-end sourcing for enterprise technology categories from opportunity assessment and market intelligence through negotiation, contracting, and benefits realization.
Added 2 days ago
A
Account Technology Strategist
Avanade
Toronto, ON
- Internship
…clients. In this role, you'll serve as a trusted technology advisor, partnering with senior customer executives to align business priorities with innovative technology strategies that…
Added 2 days ago
C
Solution Sales Executive – Software Engineering Group, CMT (Canada)
Cognizant
Toronto, ON · North York, ON
- Full-time
…collaborate with the Client Partners in achieving “trusted advisor” status and have a mix of strategic and tactical management…
Added 2 days ago
GL
Principal, Portfolio Management
Galvion LTD
Montreal, QC
- Full-time
Position Level: Senior Individual Contributor / Strategic Expert
Added 3 days ago
PB
Strategic Finance Manager
Pacific Blue Cross
Burnaby, BC
- $98,000 to $140,000 CAD / year
- Full-time
…financial expertise, project acumen, and strong stakeholder management skills. You will act as a trusted advisor to both finance and project teams, translating business and project…
Added 3 days ago
EI
Technology Strategy & Portfolio Manager
ExcelGens, Inc.
Montreal, QC
- Contract
Experience with financial planning, investment business cases, forecasting, and benefits realization.
Added 4 days ago
B
SENIOR ADVISOR, PRODUCT MANAGEMENT AND DEVELOPMENT
BDC
Montreal, QC
- Full-time
The Senior Advisor, Product Management & Development turns ideas into concrete strategies, such as improving existing products and processes, and manages the product portfolio. The…
Added 4 days ago
B
SENIOR ADVISOR, PRODUCT MANAGEMENT AND DEVELOPMENT
BDC
Montreal, QC
- Full-time
The Senior Advisor, Product Management & Development turns ideas into concrete strategies, such as improving existing products and processes, and manages the product portfolio. The…
Added 4 days ago
D
Senior Manager, M&A Diligence and Execution, Technology
Deloitte
Toronto, ON
- Full-time
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Added 4 days ago
KC
AI Business Value Advisor
Keyrus Canada
Toronto, ON · Montreal, QC
- Full-time
Experience with value-realization or benefits-management frameworks.
Added 4 days ago
K
AI Business Value Advisor
Keyrus
Montreal, QC
- Other
Experience with value-realization or benefits-management frameworks.
Added 4 days ago
B
Director Insurance - Digital Strategy & Delivery
BMO
Toronto, ON · YNG
- Full-time
The Director Insurance - Digital Strategy & Delivery is a senior insurance transformation leader accountable for enterprise insurance strategy execution, fiscal planning, and modernization…
Added 5 days ago
A
Ecosystem Business Development Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
You are a trusted advisor to clients, Google leadership, and Accenture account teams, bringing deep expertise across Google technologies including BigQuery, Vertex AI, Gemini Enterprise,…
Added 5 days ago
D
Senior Manager, Finance (Controllership)
Deloitte
Toronto, ON
- Full-time
Lead complex, cross-functional transformation initiatives from assessment and design through implementation, adoption, and benefits realization.
Added 5 days ago
M
Director, AI Solutioning
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…development, and AI domain expertise. You will operate as a trusted advisor to senior leaders, guiding decisions around where AI can create value, how solutions should be approached, and…
Added 8 days ago
B
Senior Manager, Chief Operating Office, Strategic Transformations
BMO
Toronto, ON
- Full-time
Acting as a trusted advisor to senior leaders, the incumbent partners across ERPM, Finance, Technology & Operations (T&O), Enterprise TIP, and executive stakeholders to support investment…
Added 8 days ago
B
Senior Manager, Chief Operating Office, Strategic Transformations
BMO
Toronto, ON · FCP
- Full-time
Acting as a trusted advisor to senior leaders, the incumbent partners across ERPM, Finance, Technology & Operations (T&O), Enterprise TIP, and executive stakeholders to support investment…
Added 8 days ago
IT Project Manager - PMO
Infrastructure Ontario
Toronto, ON
…governance practices to integrate strategy, operations, change management, and enabling capabilities, ensuring transparency, risk management, and sustained benefits realization across the…
Added 8 days ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
Lead end-to-end sourcing for enterprise technology categories from opportunity assessment and market intelligence through negotiation, contracting, and benefits realization.
Added 9 days ago
Senior ERP Functional Analyst (JDE)
Quadra
Vaudreuil-Dorion, QC · Delta, BC · Edmonton, AB · Calgary, AB
Position: Senior ERP Functional Analyst (JDE)
Added 9 days ago
A
Manager, Accounts Receivable
Achievers
Toronto, ON
- Full-time
The Manager, Accounts Receivable reports to the Senior Director of Accounting and is responsible for leading Achievers' global accounts receivable function, ensuring the timely and accurate…

PowerSchool Group LLC

Senior Customer Success Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2027
Experience: 5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS or technology-enabled environment.
Posting language: English
Posted: Oct 23, 2026

Original job description

Overview

Role Overview

The Customer Success Manager (CSM) is responsible for ensuring customers realize and sustain measurable value from their PowerSchool investment. This role goes beyond relationship management and adoption support to focus on outcome alignment, value realization, renewal readiness, and long-term partnership growth. The CSM serves as a trusted advisor, value orchestrator, and internal quarterback - aligning customers’ strategic goals with PowerSchool’s solutions and cross-functional capabilities.

Responsibilities

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Value Definition & Planning

Partner with customers and the Account Team to clearly define desired outcomes, success criteria, and value metrics aligned to district goals, and strategic initiatives.

Value Orchestration & Delivery

Orchestrate cross-functional teams (Support, Professional Services/EIC, Product, Sales, State/Alliance teams) to ensure timely issue resolution, adoption progress, and value delivery.

Lead structured adoption programs tailored to customer maturity, product footprint, and implementation stage.

Proactively identify adoption gaps, usage trends, and risks, and coordinate get to green plans with internal stakeholders.

Value Sustainment & Relationship Health

In close partnership with Sales, co-lead Executive Business Reviews (EBRs) focused on value delivered, usage insights, customer health, risks, and forward-looking initiatives.

Forecast customer health and risk of attrition using usage data, support trends, stakeholder engagement, and sentiment.

Act as a strong customer advocate, providing actionable insights and feedback to influence product and service improvements.

Renewal Readiness & Growth Enablement

Drive renewal readiness by ensuring accurate health signals, documented value realization, clear risks, and mitigation plans in advance of renewal cycles.

Strategize renewals in close partnership with Sales, supporting retention through value-based narratives.

Surface, shape, and support expansion opportunities through insight-led conversations, adoption analysis, and unmet needs identification, with Sales owning commercial execution.

Operational Excellence & Governance

Maintain disciplined CRM and/ OR Customer Success Platform (CSP) hygiene for customer health, contacts, activities, adoption status, risks, and next steps.

Lead internal risk and account reviews to improve relationship health, reduce escalations, and accelerate issue resolution.

What Success Looks Like

You are successful in this role when:

Customers consistently reach or exceed adoption, usage, and value-realization goals across their PowerSchool solution footprint.

Customer health scores trend positively, with reduced risk, engaged executive sponsors, and strong alignment to district outcomes.

Renewal readiness is consistently achieved, with early risk identification, accurate health forecasting, and compelling value documentation provided to the account team.

Expansion opportunities are proactively identified and progressed through value-based insights and partnership with Sales.

Cross-functional workflows operate efficiently, with decreasing escalations, aging issues, and reactive fire drills.

Customer Success Plans and EBRs are current, delivered on time, and aligned with product roadmaps and district initiatives.

CRM/CSP data is accurate, complete, and ready for inspection at any time.

Qualifications

Required Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

Strong understanding of Customer Success principles, including value realization, adoption management, customer health, and lifecycle management in a SaaS environment.

Experience working within complex, multi-stakeholder customer organizations, preferably in K–12, public sector, or enterprise environments.

Familiarity with renewal motions, value-based selling concepts, and expansion enablement in partnership with Sales.

Working knowledge of CRM platforms (e.g., Salesforce) and customer success tools for health scoring, usage analysis, and risk management.

Skills

Ability to define, articulate, and measure customer value, translating product capabilities into customer outcomes.

Strong orchestration and influence skills to align cross-functional teams (Sales, Support, Services, Product) without direct authority.

Executive-level communication and presentation skills, including leading value-focused QBRs/EBRs and strategic planning discussions.

Analytical skills to interpret usage data, support trends, and sentiment signals to proactively identify risk and opportunity.

Strong planning and organizational skills, with the ability to manage multiple strategic accounts and priorities simultaneously.

Clear, disciplined documentation and CRM hygiene practices.

Abilities

Ability to build trust-based relationships with executive sponsors and day-to-day stakeholders.

Ability to anticipate customer needs, identify gaps, and proactively drive action.

Ability to navigate ambiguity and operate effectively in a fast-paced, evolving environment.

Ability to balance customer advocacy with company objectives and commercial realities.

Ability to collaborate effectively across teams and adapt communication style to varied audiences.

Experience & Education

Bachelor’s degree or equivalent practical experience required.

5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS or technology-enabled environment.

Experience managing renewals, strategic accounts, and executive stakeholders strongly preferred.

Compensation & Benefits

PowerSchool Canada offers the following:

Comprehensive Benefits Plan (including Health, Dental, Vision, EAP, Life Insurance, AD&D, STD and LTD)
Pension plan (with employer matching options) + additional RRSP plan
Generous Paid Time Off (PTO)
Paid Community and Volunteer Time Off
Health & Wellness Programs
Tuition and Professional Development reimbursement

A reasonable estimate of the base compensation range for this position is $84,600 - $105,800 CAD. This compensation range is specific to Canada and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for ensuring customers realize measurable value from their investment through strategic alignment and adoption support. They orchestrate cross-functional teams to drive renewal readiness, manage customer health, and identify expansion opportunities.

Requirements

Candidates must have at least 5 years of experience in Customer Success, Account Management, or Consulting within a SaaS environment. A bachelor's degree is required, along with strong analytical skills and experience managing complex, multi-stakeholder relationships.

Skills

Customer success
Account management
SaaS
Value realization
Adoption management
Lifecycle management
Salesforce
CRM
Executive communication
Strategic planning
Data analysis
Cross-functional leadership
Risk management
Relationship management
Value-based selling

Benefits

Health insurance
Dental insurance
Vision insurance
Employee assistance program
Life insurance
Accidental death and dismemberment insurance
Short-term disability
Long-term disability
Pension plan
RRSP plan
Paid time off
Paid community and volunteer time off
Health and wellness programs
Tuition and professional development reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
PowerSchool
K-12
Public Sector
Salesforce
CRM
Customer Health
Renewal Readiness
Value Realization
Adoption Programs
Executive Business Reviews
EBR
Strategic Accounts
Risk Mitigation
Cross-functional Collaboration
Account Management
Consulting
Data Analysis
Stakeholder Engagement

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