Customer Service Representative
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service through various communication channels. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have experience in data entry, sales, and upselling. Your ability to analyze customer needs and deliver tailored solutions will be essential in fostering customer satisfaction and loyalty.
Responsibilities
Visit Potential customers and grow company's market share
Meet with Existing customers and help to grow customers orders
Identify opportunities for upselling and cross-selling products or services
Analyze customer feedback and interactions to improve service quality
Collaborate with team members to ensure a seamless customer experience
Support sales efforts by promoting products that meet customer needs
Experience
Proven experience in customer service
Excellent communication skills, both verbal and written
Demonstrated ability to analyze customer needs and provide effective solutions
Experience in sales, upselling, or cross-selling is a plus
Familiarity with phone etiquette best practices and professional demeanor
Join our team to deliver outstanding service while developing your skills in a fast-paced environment. We value proactive individuals who are eager to contribute to our company's success through excellent customer engagement.
Work Location: In person
More about this job
Responsibilities
Serve as a primary contact for clients, visit prospective customers, and support existing customers in growing their orders. Identify upselling and cross-selling opportunities, analyze customer feedback to improve service, and collaborate with the team to promote suitable products and deliver a seamless customer experience.
Requirements
Requires proven customer service experience and strong verbal and written communication skills, with the ability to analyze customer needs and provide effective solutions. The posting also identifies English-Spanish bilingual ability and data entry experience, and notes that sales, upselling, or cross-selling experience is a plus.
Skills
- Customer Service
- Communication
- Bilingual English and Spanish
- Data Entry
- Sales
- Upselling
- Cross-Selling
- Customer Needs Analysis
- Customer Feedback Analysis
- Phone Etiquette
- Product Promotion
- Team Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
Keywords
- Customer Service
- Client Engagement
- English
- Spanish
- Data Entry
- Sales
- Upselling
- Cross-Selling
- Customer Needs Analysis
- Customer Feedback
- Service Quality
- Phone Etiquette
- Product Promotion
- Customer Satisfaction
- Customer Loyalty
- Retail