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Added 14 mins ago
Front End Customer Service Manager
Walmart Canada
Fort Saskatchewan, AB
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 14 mins ago
Operations Manager
Agilus Work Solutions
Calgary, AB
Full-time
Agilus by Synergie is recruiting for an Operations Manager in the Power Generation and Utilities Industry in Calgary, Alberta.
Added 14 mins ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 44 mins ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Elaborate and formulate strategic business plans
Added 44 mins ago
Outside Sales Consultant
A L S C O
Toronto, ON
Full-time
…a designated sales territory. Reports to the Regional Sales Manager and works closely with the General…
Added 1 hour ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 1 hour ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 1 hour ago
Manager, IT Operations & Services
MatchBox Consulting Group
Vancouver, BC
Full-time
You will partner closely with Application Development & Support (ADS), Quality Engineering & Testing (QET), Architecture, Security, Information Management, business teams and works with…
Added 1 hour ago
Senior Product Manager
MatchBox Consulting Group
Vancouver, BC
Contract
MatchBox Consulting Group is currently searching for a Senior Product Manager for a 6 month contract role at one of our clients based in Vancouver
Added 1 hour ago
Manager, Accreditation Pharm D and Graduate Studies
University of Ottawa
Ottawa, ON · Roger Guindon Hall
Full-time
…(CCAPP) and the Ontario College of Pharmacists (OCP). Coordinates development and oversight of evaluation and analysis of continuous improvement processes for graduate, undergraduate…
Added 1 hour ago
General Management, Support Manager
Desjardins
Sainte-Marie, QC · Caisse Desjardins de La Nouvelle-Beauce
Full-time
As a General Management Support Manager, you play a key role in providing guidance to the general manager on cross-sector coordination for strategic files and the overall management of the…
Added 1 hour ago
Section Manager
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Levis, QC
Full-time
…group’s service offer and for developing and implementing its business plan. With an ability to develop talent and drive results, you are able to effectively manage people and performance,…
Added 1 hour ago
Market Development Manager
Desjardins
Brossard, QC · Caisse Desjardins de Brossard
Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
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Training Manager
Hydro One Networks Inc
Kleinburg, ON
The Lines Training Manager is a key leadership role responsible for overseeing the delivery and continuous improvement of training programs that support Distribution and Transmission Lines…
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Service Centre Manager - Speedy Glass
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Sarnia, ON · Speedy - Sarnia
Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
Added 1 hour ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
…regulatory compliance and customer service initiatives/projects. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the…
Added 1 hour ago
Environmental Planner (Construction Management)
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Thunder Bay, ON
…requirements for supervisor requirements. Work to include work plan development, literature review, define methodologies consistent with SLA or regulatory requirements, arrange field…
Added 1 hour ago
Training Manager
Hydro One Networks Inc
To Be Determined, ON
This Training Manager is a key leadership role responsible for overseeing the delivery, coordination, and continuous improvement of training programs supporting Forestry, as well as Meter…
Added 1 hour ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
This role will be accountable for all aspects of delivering & executing a customer billing program. The Manager is accountable to build the necessary team, strategy and processes to…
Added 1 hour ago
Environmental Planner (Construction Management)
Hydro One Networks Inc
To Be Determined, ON
…requirements for supervisor requirements. Work to include work plan development, literature review, define methodologies consistent with SLA or regulatory requirements, arrange field…
Added 1 hour ago
Lead Full Stack Engineer (.Net, Vue/React) - Fully Remote
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Remote, Canada
Full-time · Remote
Minimum 2 years in a lead/manager role, able to guide and ensure development of teams
Added 1 hour ago
ADMINISTRATIVE ASSISTANT 1
City of Toronto
Toronto, ON
…scheduling daily appointments and activities; arranging meetings and business travel and organizing the daily schedule around urgent requests from the Mayor's office, city councillors, and…
Added 1 hour ago
RESEARCH ANALYST 3
City of Toronto
Toronto, ON
…advancing various programs and projects. This role reports to the Manager, Strategic Policy & Initiatives but will support and assist all four units in the section: Strategic Policy &…

PR Hotels

Guest Service Agent

Kelowna, BC, Canada

Pay: Up to $23 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

Who You Are

We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest Service is a crucial part of our overall operation and there is never a dull moment!

Why Is Holiday Inn Express & Suites Kelowna a Great Place to Work?

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with P.R. Hotels has a positive influence on your life outside of work. At the Holiday Inn Express & Suites Kelowna, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit

Whether you’re a student looking for a part-time job, or you’re creating a career in tourism, working with us will be an experience you’ll always remember. We love what we do, spending each day inspired by our spectacular surroundings and connecting with people from around the world. We’re always looking for friendly, energetic people who love to connect with others to contribute to our strong team culture and help deliver amazing experiences to our guests.

What You’ll Do

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meeter and greeter to problem-defeater. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payments, and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
Maintain an inventory of vacancies, reservations and room assignments.
Knows room locations, types of rooms available, and room rates.
Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on the specified form
Complete welcome calls.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintains customers’ privacy and security at all times.
Maintains a high level of professional appearance and demeanor.

What You Need:

High school diploma or equivalent.
Previous experience in a Guest Service role at a hotel property is a distinct advantage.
Previous hotel-related experience, Opera PMS knowledge preferred.
Open availability preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Valid Class 5 British Columbia Driver's License is an asset.
Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures.

What We offer:

On the job training and uniforms are provided.
Competitive starting wages
Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
IHG Employee Room Discounts are available when you travel to any one of our 6000 hotel destinations worldwide.
IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.

Apply About employer

More about this job

Responsibilities

The Guest Service Agent serves as the primary point of contact for hotel guests, managing check-in and check-out processes while addressing guest needs. Responsibilities include maintaining room inventory, handling payments, and providing local recommendations to ensure a pleasant stay.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication skills. Previous hotel experience and familiarity with Opera PMS are preferred, along with the ability to work flexible hours.

Skills

Customer service
Communication
Problem solving
Cash handling
Opera PMS
Front desk operations
Interpersonal skills
Time management
Professionalism
Local area knowledge

Benefits

On-the-job training
Uniforms provided
Competitive starting wages
Flexible scheduling
IHG employee room discounts
IHG enrollment rewards points
Group benefits package
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hotel
Front Desk
Hospitality
Opera PMS
Customer Satisfaction
Check-in
Check-out
Cash Handling
Tourism
Reservation Management
Communication Skills
Professionalism
Local Attractions
IHG
Team Culture

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