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Added 13 mins ago
Project Manager, Digital Transformation and User Experience
Eurovia Québec
Brossard, QC
Full-time
Develop and execute communication and adoption plans, including internal campaigns, announcements, FAQs, user guides, leadership toolkits, and training materials.
Added 13 mins ago
Dietary Aide AgeCare Royal Oak
AgeCare
Kingsville, ON · AgeCare Royal Oak
Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 13 mins ago
YVR - Barista
Paradies Lagardère
Vancouver, BC
Part-time
Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
Added 43 mins ago
Cook, Union Casual AgeCare Glenwarren
AgeCare
Victoria, BC
Part-time
The Cook reporting to the Director of Culinary Services or Dietary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 43 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Mascouche, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 43 mins ago
Counselling Team Lead
YMCA of Northeastern Ontario
Spanish, ON
Under the leadership of the Camper Care Manager and the Director of John Island Camp, the Counselling Team Lead is responsible for supporting program planning and delivery to ensure a…
Added 43 mins ago
Front Desk Supervisor
Banff Caribou Properties
Banff, AB
Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately. If…
Added 43 mins ago
General Manager, Sudden Sally
Banff Caribou Properties
Banff, AB
…experiences. We are looking for an experienced and passionate General Manager to lead our operation, inspire our team, and drive business…
Added 43 mins ago
MANAGER
Boutique La Vie En Rose
Terrebonne, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 43 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Terrebonne, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 1 hour ago
Proposal Manager
AtkinsRéalis
Toronto, ON
$100,200 to $137,700 CAD / year
Full-time
We are hiring a Proposal Manager to join our growth and strategy team in Toronto.
Added 1 hour ago
Asset Integrity Manager
Shell
Scotford, AB
Full-time
The Asset Integrity Manager is responsible for overseeing and ensuring the effectiveness of the Pressure Equipment Integrity Management system to minimize process safety and reliability…
Added 1 hour ago
Rotating Equipment Manager
Shell
Scotford, AB
Full-time
The Rotating Equipment Manager provides technical leadership across rotating equipment disciplines, driving the implementation of programs that enhance equipment performance and…
Added 1 hour ago
Keyholder
Pet Valu
Grande Prairie, AB
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 1 hour ago
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
Full-time
Change Management: Experience leading UAT sessions, writing end-user documentation, organizing training webinars, and driving organizational change for high system adoption.
Added 1 hour ago
Retail Shift Leader
Canna Cabana
Bonnyville, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
Loader Operator
American Iron and Metal
Fredericton, NB
Full-time
…free onsite parking and coffee. We also provide continuous training and learning opportunities to help our employees succeed in every way. Come join our friendly team…
Added 1 hour ago
Part time sales lead Famous Footwear CAN
Caleres
Oshawa, ON
Part-time
Manages multiple tasks and communicates direction set by the store manager.
Added 1 hour ago
Assistant Store Manager
JD Sports / Livestock / Size?
Burlington, ON
Our Retail team is looking for an Assistant Store Manager at our Mapleview Centre location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 1 hour ago
Manager On Duty
One Duck Hospitality Group
Toronto, ON
Full-time
We are looking for a Manager on Duty to join our team at One Duck Hospitality!
Added 2 hours ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
This is an in-office position five days a week to best support your success, allowing for focused mentorship, training, and personal coaching
Added 2 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Communicates issues and concerns to the Manager.
Added 2 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
FT Sales Manager
Michaels Stores
Lethbridge, AB
Full-time
Store - LETHBRIDGE, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…

PR Hotels

Guest Service Agent

Kelowna, BC, Canada

Pay: Up to $23 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

Who You Are

We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest Service is a crucial part of our overall operation and there is never a dull moment!

Why Is Holiday Inn Express & Suites Kelowna a Great Place to Work?

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with P.R. Hotels has a positive influence on your life outside of work. At the Holiday Inn Express & Suites Kelowna, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit

Whether you’re a student looking for a part-time job, or you’re creating a career in tourism, working with us will be an experience you’ll always remember. We love what we do, spending each day inspired by our spectacular surroundings and connecting with people from around the world. We’re always looking for friendly, energetic people who love to connect with others to contribute to our strong team culture and help deliver amazing experiences to our guests.

What You’ll Do

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meeter and greeter to problem-defeater. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payments, and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
Maintain an inventory of vacancies, reservations and room assignments.
Knows room locations, types of rooms available, and room rates.
Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on the specified form
Complete welcome calls.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintains customers’ privacy and security at all times.
Maintains a high level of professional appearance and demeanor.

What You Need:

High school diploma or equivalent.
Previous experience in a Guest Service role at a hotel property is a distinct advantage.
Previous hotel-related experience, Opera PMS knowledge preferred.
Open availability preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Valid Class 5 British Columbia Driver's License is an asset.
Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures.

What We offer:

On the job training and uniforms are provided.
Competitive starting wages
Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
IHG Employee Room Discounts are available when you travel to any one of our 6000 hotel destinations worldwide.
IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.

Apply About employer

More about this job

Responsibilities

The Guest Service Agent serves as the primary point of contact for hotel guests, managing check-in and check-out processes while addressing guest needs. Responsibilities include maintaining room inventory, handling payments, and providing local recommendations to ensure a pleasant stay.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication skills. Previous hotel experience and familiarity with Opera PMS are preferred, along with the ability to work flexible hours.

Skills

Customer service
Communication
Problem solving
Cash handling
Opera PMS
Front desk operations
Interpersonal skills
Time management
Professionalism
Local area knowledge

Benefits

On-the-job training
Uniforms provided
Competitive starting wages
Flexible scheduling
IHG employee room discounts
IHG enrollment rewards points
Group benefits package
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hotel
Front Desk
Hospitality
Opera PMS
Customer Satisfaction
Check-in
Check-out
Cash Handling
Tourism
Reservation Management
Communication Skills
Professionalism
Local Attractions
IHG
Team Culture

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