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Assistant Store Manager - Feeds' n Needs - Saint John
Nutreco
Saint John, NB · St. John , New Brunswick
- Full-time
…visual merchandising, and provide insights on buying trends, customer needs, and profitability to support business decisions. They contribute innovative ideas to grow market share and…
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Front Desk Manager
Marriott
Toronto, ON
- Full-time
Empowers employees to provide excellent customer service.
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Assistant Rooms Operations Manager
Marriott
Edmonton, AB
- Full-time
Empowers employees to provide excellent customer service within guidelines.
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Sous Chef
Marriott
Edmonton, AB
- Full-time
Empowers employees to provide excellent customer service.
Added 1 min ago
T
Personal Banking Associate
TD
Winnipeg, MB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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T
Audit Manager I, Insurance Audit (1191)
TD
Toronto, ON
- Full-time
Continuously enhance knowledge / expertise in own area Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely…
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T
Regional Manager, Financial Planning-Edmonton
TD
AB
- Full-time
Are you a seasoned industry professional and team manager, excited to take a team of high-performing financial planners to the next levels of sales and service delivery at TD Wealth? If so,…
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Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
…arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of…
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Personal Banking Associate - Future Opportunities
TD
Mississauga, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Data Engineer II
TD
Toronto, ON
- Full-time
Raise service-now requests and work with the change management team to support release management activities
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Manager, Customer Experience
TD
Sudbury, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Assistant Branch Manager Trainee
TD
Vaughan, ON · Woodbridge, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Cash Management Service Officer
TD
London, ON
- Full-time
Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
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Client Services Representative - TD Asset Management
TD
Montreal, QC
- Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
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Associate Trust Officer
TD
London, ON
- Full-time
As an Associate Trust Officer, you’ll have the opportunity to combine your legal, estate, trust, or client-service experience with the depth and reach of TD Wealth. You’ll work alongside…
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Software Engineer II
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Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
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Personal Banker
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Data Engineer II
TD
Toronto, ON
- Full-time
Raise service-now requests and work with the change management team to support release management activities
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Software Engineer III
TD
Toronto, ON
- Full-time
Identify, recommend, source, negotiate and implement improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
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Manager, Models & AI Governance
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Toronto, ON
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…initiatives and assess model risk within the North American Customer Operations (NACO) Business…
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Customer Experience Associate - Mandarin and/or Cantonese Language Skills an Asset
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Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Part Time Deli Clerk
Co-op
Lloydminster, AB
- Part-time
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Planet Fitness - Assistant General Manager - Full Time - Oshawa
Taymax Group
Oshawa, ON
- Full-time
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
Added 1 min ago
MS
Framing Manager
Michaels Stores
Winnipeg, MB
- Full-time
Store - WINNIPEG-CROSSROADS, MBLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales.…
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Store Leader (Manager) Trainee
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…receive proper training so they can confidently provide excellent customer service to our customers every time they…

PR Hotels

Guest Service Agent

Brandon, MB, Canada

Up to $18 CAD / hour · Part-time

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Job details

Pay: Up to $18 CAD / hour
Job type: Part-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Who You Are

We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests within the Holiday Inn Express & Suites Brandon. Guest Service is a crucial part of our overall operation and there is never a dull moment!

At the Holiday Inn Express & Suites Brandon, we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way
Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

We all work together to make our guests feel at home so that guests can have the best experience possible.

Why Is The Holiday Inn Express & Suites Brandon A Great Place to Work?

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with P.R. Hotels has a positive influence on your life outside of work. At The Holiday Inn Express & Suites Brandon, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit

Whether you’re a student looking for a part-time job, or you’re creating a career in tourism, working with us will be an experience you’ll always remember. We love what we do, spending each day inspired by our spectacular surroundings and connecting with people from around the world. We’re always looking for friendly, energetic people who love to connect with others to contribute to our strong team culture and help deliver amazing experiences to our guests.

What You’ll Do

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meeter and greeter to problem-defeater. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Responsible for checking guests in and out of the Hotel.
Issue room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payments, and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
Maintain an inventory of vacancies, reservations and room assignments.
Knows room locations, types of rooms available, and room rates.
Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on the specified form
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintains customers’ privacy and security at all times.
Maintains a high level of professional appearance and demeanor.

What You Need:

High school diploma or equivalent.
Previous experience in a Guest Services centric role with a hotel property is a distinct advantage.
Previous hotel-related experience, PMS knowledge preferred, willing to train the right candidate.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Class 5 MB Driver's License.
Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures. Able to properly secure guest information
Availability weekdays and weekend.

What We offer:

On the job training and uniforms are provided.
Competitive starting wages
Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
IHG Employee Room Discounts are available when you travel to any one of our 7000 hotel destinations worldwide.
IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
A robust group benefits package for all full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.

Apply About employer

More about this job

Responsibilities

The Guest Service Agent serves as the primary point of contact for hotel guests, managing check-in and check-out processes while addressing guest needs. Responsibilities include handling payments, providing local recommendations, and maintaining a professional front desk environment.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication skills. Previous hotel experience and knowledge of property management systems are preferred, along with a valid Class 5 driver's license.

Skills

Customer service
Communication
Problem solving
Multi-tasking
Cash handling
Data entry
Conflict resolution
Time management
Interpersonal skills
Professionalism
Attention to detail
Hospitality management
Local area knowledge
Computer literacy

Benefits

On the job training
Uniforms provided
Competitive starting wages
Flexible scheduling
Professional development training
IHG employee room discounts
IHG enrollment rewards points
Group benefits package
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Front Desk
Hospitality
Hotel Operations
Customer Experience
Check-in
Check-out
Cash Handling
Property Management System
PMS
Tourism
Concierge
Inventory Management
Security
Communication Skills
Professionalism
Local Trends
Reservation Management

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