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Added 6 mins ago
Post Office Assistant - Term
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ON · Hanmer, ON
Added 6 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
ON · Noëlville, ON
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Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Calgary, AB
Below are the main job requirements and responsibilities for the Officer, HRBP.
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Celestica International LP
Toronto, ON
- $24 to $30 CAD / hour
Working at Celestica is more than a job. It’s about being part of something bigger and shaping the future with your work. You’ll take on exciting and challenging projects, get hands-on…
Added 6 mins ago
Service Analyst
Government of Alberta
AB
The Job Description is provided for further details on this position.
Added 21 mins ago
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Serials Technician
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Ottawa, ON
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University Health Network
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University Health Network
Toronto, ON
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Medical Laboratory Technologist, Microbiology
University Health Network
Toronto, ON
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Performs cross-functional and other duties consistent with the job classification, as assigned and/or required
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University Health Network
Toronto, ON
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Financial Services Administrator
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Added 22 mins ago
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Electrical Component Engineering Intern (Summer 2027, 16months)
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Added 22 mins ago
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Product HSE Compliance Engineering Intern (Summer 2027, 16months)
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Toronto, ON
- $23 to $30 CAD / hour
- Full-time
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Added 37 mins ago
Nurse Practitioner, Primary Care (HeLP program)
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Toronto, ON
Perform other duties consistent with the job classification as required
Added 37 mins ago
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Administrative Services Clerk (Part Time) | - CVH Registration ER
Trillium Health Partners
ON · ON, Canada
- Part-time
…often the first contact for patients and will conduct their job duties with a focus on the patient and family. They will act from a customer service perspective in all interactions and work…
Added 37 mins ago
NC
Zoning Administrator (TFT) (CUPE 26.26) Repost
Norfolk County
ON · Simcoe, ON
- Full-time
Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
Added 37 mins ago
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Plant Care Specialist
Rentokil Initial
Calgary, AB
- $37,000 to $45,000 CAD / year
- Full-time
This job advertisement is for an existing position.
Added 37 mins ago
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
Mississauga, ON
Submit recruitment requests for all front desk administrator job vacancies
Added 52 mins ago
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
ON · Mississauga, ON
Submit recruitment requests for all front desk administrator job vacancies
Added 52 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Port Mcneill, BC
Added 52 mins ago
Rural and Suburban Mail Carrier, On-call Relief
Canada Post - Postes Canada
Whycocomagh Indian Reserve No. 2, NS · Whycocomagh, NS
Area of Competition: Applicants residing within 75 km from the Post Office in which this job is located are preferred
Added 52 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Falconbridge, ON

PR Hotels

Guest Service Agent

Brandon, MB, Canada

Up to $18 CAD / hour · Part-time

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Job details

Pay: Up to $18 CAD / hour
Job type: Part-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Who You Are

We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests within the Holiday Inn Express & Suites Brandon. Guest Service is a crucial part of our overall operation and there is never a dull moment!

At the Holiday Inn Express & Suites Brandon, we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way
Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

We all work together to make our guests feel at home so that guests can have the best experience possible.

Why Is The Holiday Inn Express & Suites Brandon A Great Place to Work?

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with P.R. Hotels has a positive influence on your life outside of work. At The Holiday Inn Express & Suites Brandon, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit

Whether you’re a student looking for a part-time job, or you’re creating a career in tourism, working with us will be an experience you’ll always remember. We love what we do, spending each day inspired by our spectacular surroundings and connecting with people from around the world. We’re always looking for friendly, energetic people who love to connect with others to contribute to our strong team culture and help deliver amazing experiences to our guests.

What You’ll Do

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meeter and greeter to problem-defeater. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Responsible for checking guests in and out of the Hotel.
Issue room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payments, and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
Maintain an inventory of vacancies, reservations and room assignments.
Knows room locations, types of rooms available, and room rates.
Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on the specified form
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintains customers’ privacy and security at all times.
Maintains a high level of professional appearance and demeanor.

What You Need:

High school diploma or equivalent.
Previous experience in a Guest Services centric role with a hotel property is a distinct advantage.
Previous hotel-related experience, PMS knowledge preferred, willing to train the right candidate.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Class 5 MB Driver's License.
Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures. Able to properly secure guest information
Availability weekdays and weekend.

What We offer:

On the job training and uniforms are provided.
Competitive starting wages
Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
IHG Employee Room Discounts are available when you travel to any one of our 7000 hotel destinations worldwide.
IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
A robust group benefits package for all full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.

Apply About employer

More about this job

Responsibilities

The Guest Service Agent acts as the primary point of contact for hotel guests, managing check-ins, check-outs, and room assignments. They are responsible for providing local recommendations, handling payments, and ensuring a positive, professional guest experience throughout their stay.

Requirements

Candidates must have a high school diploma or equivalent and possess strong communication skills. Previous hotel experience and knowledge of property management systems are preferred, along with a valid Class 5 driver's license.

Skills

Customer service
Communication
Problem solving
Multi-tasking
Cash handling
Reservation management
Front desk operations
Interpersonal skills
Professional demeanor
Time management
Conflict resolution
Attention to detail

Benefits

On the job training
Uniforms provided
Competitive starting wages
Flexible scheduling
IHG Employee Room Discounts
IHG Enrollment Rewards points
Group benefits package
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hotel
Front Desk
Hospitality
Customer Experience
Check-in
Check-out
Cash Handling
Reservation
Property Management System
PMS
Communication
Professionalism
Tourism
Security
Inventory Management

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