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Added 16 mins ago
Advisory Agent, Member and Client Experience
Desjardins
Quebec, QC · QC · Saint-Raymond, QC · Saint-Marc-des-Carrières, QC · Sainte-Catherine, QC · Ste.-Foy, QC · Caisse populaire Desjardins de Saint-Raymond-Sainte-Catherine
Full-time
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Added 16 mins ago
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Full-time
As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in…
Added 16 mins ago
Advisory Agent, Member and Client Experience
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Part-time
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Added 16 mins ago
Senior Developer, Development Services
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Calgary, AB · Anthem Site, Alberta
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Guest Service Agent
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First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 3 hours ago
Guest Service Agent
PR Hotels
Kelowna, BC
Up to $23 CAD / hour
Full-time
…communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest…
Added 3 hours ago
Customer Service Agent
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PR Hotels

Guest Service Agent

Kelowna, BC, Canada

Pay: Up to $23 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Who You Are

We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest Service is a crucial part of our overall operation and there is never a dull moment!

Why Is Holiday Inn Express & Suites Kelowna a Great Place to Work?

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with P.R. Hotels has a positive influence on your life outside of work. At the Holiday Inn Express & Suites Kelowna, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit

Whether you’re a student looking for a part-time job, or you’re creating a career in tourism, working with us will be an experience you’ll always remember. We love what we do, spending each day inspired by our spectacular surroundings and connecting with people from around the world. We’re always looking for friendly, energetic people who love to connect with others to contribute to our strong team culture and help deliver amazing experiences to our guests.

What You’ll Do

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meeter and greeter to problem-defeater. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local amenities and attractions, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payments, and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
Maintain an inventory of vacancies, reservations and room assignments.
Knows room locations, types of rooms available, and room rates.
Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, and building relationships with local restaurants & tourist attractions.
Ensure the front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on the specified form
Complete welcome calls.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintains customers’ privacy and security at all times.
Maintains a high level of professional appearance and demeanor.

What You Need:

High school diploma or equivalent.
Previous experience in a Guest Service role at a hotel property is a distinct advantage.
Previous hotel-related experience, Opera PMS knowledge preferred.
Open availability preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Valid Class 5 British Columbia Driver's License is an asset.
Ability to understand and adhere to proper credit, debit, check, and cash handling policies and procedures.

What We offer:

On the job training and uniforms are provided.
Competitive starting wages
Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
IHG Employee Room Discounts are available when you travel to any one of our 6000 hotel destinations worldwide.
IHG Enrollment Rewards points for Guest Services team members that can be redeemed on everyday wish list items like free hotel stays, the newest electronics, home appliances to gift cards to your favorite restaurant.
Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.

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More about this job

Responsibilities

The Guest Service Agent serves as the primary point of contact for hotel guests, managing check-in and check-out processes while addressing guest needs. Responsibilities include handling payments, maintaining room inventory, and providing local recommendations to ensure a pleasant stay.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication skills. Previous hotel experience and familiarity with Opera PMS are preferred, along with the ability to work flexible hours.

Skills

Customer service
Communication
Problem solving
Cash handling
Front desk operations
Opera PMS
Hospitality
Time management
Interpersonal skills
Professionalism
Attention to detail
Local area knowledge

Benefits

On-the-job training
Uniforms provided
Competitive starting wages
Flexible scheduling
IHG employee room discounts
IHG enrollment rewards points
Group benefits package
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Guest Service
Hotel
Front Desk
Hospitality
Opera PMS
Customer Service
Check-in
Check-out
Cash Handling
Tourism
Room Inventory
Concierge
Communication
Professionalism
IHG
Holiday Inn Express

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