Closed listing
Information Technology Service Management Consultant - ServiceNow
- Burnaby, BC, Canada
$65 to $80 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $65 to $80 CAD / hour
- Job type
- Contract
- Closing date
- Experience
- 9+ years of IT Service Management experience
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
IT Operations & ITSM Lead – ServiceNow
Location: Burnaby, BC – Hybrid, 3 days onsite per week
Contract: November 2026 – October 2027
PrecisionERP/IT is seeking an experienced IT Operations & ITSM Lead – ServiceNow to support enterprise IT service operations within a complex, multi-vendor environment.
The role will focus on Incident, Problem, Request and Change Management, Major Incident Management, Service Desk governance, ServiceNow, RCA, service performance reporting, and continual service improvement.
Key Requirements:
- 9+ years of IT Service Management experience
- Strong hands-on experience with ServiceNow
- ITIL certification
- Experience with Incident, Problem, Request and Change Management
- Major Incident Management and Root Cause Analysis experience
- Service Desk and vendor governance experience
- Experience working in multi-vendor / SIAM environments
- Strong stakeholder management and communication skills
- Experience developing ITSM processes, SOPs and governance documentation
Utilities or public-sector experience is considered an asset.
More about this job
Responsibilities
Lead enterprise IT service operations in a complex, multi-vendor environment, focusing on Incident, Problem, Request, and Change Management, as well as Major Incident Management and Service Desk governance. Use ServiceNow, root cause analysis, service performance reporting, and continual service improvement to support effective service delivery.
Requirements
Requires at least nine years of IT Service Management experience, hands-on ServiceNow experience, and ITIL certification. Candidates should have experience in ITSM processes, major incident management, root cause analysis, Service Desk and vendor governance, multi-vendor or SIAM environments, stakeholder communication, and developing processes, SOPs, and governance documentation; utilities or public-sector experience is an asset.
Skills
- IT Service Management
- ServiceNow
- Incident Management
- Problem Management
- Request Management
- Change Management
- Major Incident Management
- Root Cause Analysis
- Service Desk Governance
- Vendor Governance
- SIAM
- Stakeholder Management
- ITSM Process Development
- SOP Development
- Service Performance Reporting
- Continual Service Improvement
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Consulting
- Customer Service & Support
- Government & Public Sector
Keywords
- IT Operations
- IT Service Management
- ITSM
- ServiceNow
- ITIL Certification
- Incident Management
- Problem Management
- Request Management
- Change Management
- Major Incident Management
- Root Cause Analysis
- Service Desk Governance
- Vendor Governance
- Multi-Vendor Environment
- SIAM
- Stakeholder Management
- Service Performance Reporting
- Continual Service Improvement
- ITSM Processes
- Standard Operating Procedures
- Governance Documentation
- Utilities
- Public Sector