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Added 30 mins ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 46 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 46 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Under the direction of the Director, Insights and Pipeline Management, the Analyst supports the delivery of fundraising analytics, and pipeline management services for the Corporate…
Added 46 mins ago
CC
Manager, Fundraising Communications
Canadian Cancer Society
Montreal, QC
- Full-time
…fundraising programs in Quebec. Under the supervision of the Director, Communications, Quebec and French Canada, the Manager will develop communications initiatives to support revenue…
Added 46 mins ago
CC
Director, Leadership Giving (BC)
Canadian Cancer Society
Vancouver, BC
- Full-time
Reporting to the Senior Executive Director, Leadership Giving, the Director, Leadership Giving, British Columbia will build the capacity for donor relationship management across British…
Added 1 hour ago
GW
Director, Corporate Services
Gowling WLG
Calgary, AB
- $160,000 to $200,000 CAD / year
- Full-time
The Director, Corporate Services is a senior leadership role responsible for overseeing the delivery of corporate services across all Gowling WLG offices nationally. This role provides…
Added 1 hour ago
LH
Director Occupational Health & Wellness
Lifemark Health Group
St. John's, NL
- $130,000 to $165,000 CAD / year
- Full-time
Are you ready to drive transformative change at the intersection of health, safety, and business strategy? As the National Director of Occupational Health, you will have significant…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
C
Sales Director
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is looking for a team-oriented, Sales Director to join our amazing culture in Toronto, ON. As a Sales Director, you will be responsible for the strategy,…
Added 1 hour ago
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Director of Care - Full time - York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…
Added 2 hours ago
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Senior Paid Media Analyst
123Dentist
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Paid Media Analyst is a cornerstone member of our Digital team, responsible for the paid media performance of our dental clinics, groups, and brands across Canada. Reporting to…
Added 2 hours ago
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Chiropractor - Mississauga (Future Opportunities)
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Mississauga, ON
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Advance your clinical reasoning, client communication, caseload development, and business skills through on-shift coaching and mentorship, reinforced by ongoing education, clinical…
Added 2 hours ago
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Director of Design
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- Full-time
The Director of Design provides creative leadership and design direction across a diverse portfolio of commercial interior design projects, integrating research, strategy, and client needs…
Added 2 hours ago
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Executive Assistant
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Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 2 hours ago
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Chef(fe) de service, service à la clientèle
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- Full-time
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Added 2 hours ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
Added 2 hours ago
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Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
This is a broad, hands-on leadership role for someone who knows how to build a brand and grow a business at the same time. You will own the day-to-day performance of MNTD while shaping how…
Added 3 hours ago
H
Client Director
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Montreal, QC
- Full-time
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Added 3 hours ago
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Director, Human Resources
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Toronto, ON · North York, ON
- Full-time
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- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 3 hours ago
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Manager, Facilities and Safety
Eva's
Toronto, ON
- $74,548.2 to $86,261.76 CAD / year
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Added 3 hours ago
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Manager, Business Management & Optimization
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Toronto, ON
- Full-time
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Added 4 hours ago
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Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…
Added 4 hours ago
P
National Account Manager - Digital Commerce eGrocery
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Mississauga, ON
- Full-time
This role will be on the Digital Commerce Team and will report into the Director of Digital Commerce. The eGrocery NAM will support the online expansion of our grocery customers, leading…

Premier Canada Assurance

Manager, Processing - London, ON

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd’s insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario – Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You’ll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You’ll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities

Leading our people

Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.
Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.
Support employee onboarding, training and ongoing development, and provide clear, regular feedback.
Identify team training needs and build technical knowledge, confidence and consistency.
Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.
Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.
Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.
Act as an escalation point for complex processing, documentation and service matters.
Work closely with Underwriters to align processing support with underwriting priorities and broker needs.
Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

Establish and maintain clear, consistent processing standards, procedures and service expectations.
Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.
Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.
Develop quality-control measures that improve consistency and reduce rework.
Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.
Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.
Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.
Build strong working relationships with Underwriting, Finance and other internal partners.
Communicate procedural, workflow and system changes clearly to the team.
Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications

A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.
Experience leading, supervising or providing day-to-day direction to employees.
Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.
Excellent attention to detail and a clear commitment to accuracy, quality and timely service.
Strong organizational and workload-management skills, with the ability to manage competing priorities.
Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.
Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise

Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.
Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer

Group benefits, including extended health, dental, life insurance.
Group RRSP with company matching.
Vacation, hybrid work and support for professional development, including leadership development.

About Premier

Founded in 1989, Premier is head quartered in Vancouver, with 5 additional offices located across Canada - Toronto, London, Cambridge, Laval, and Calgary. With over 150 employees, Premier’s companies include Premier Canada Assurance, Premier Marine Insurance. Visit our website for more information on our company and our unique specialty insurance products. www.premiergroup.ca

When you join Premier, you join a growing organization that’s focused on providing first class innovative insurance solutions! We will collaborate with you to develop your skills and talents to their fullest potential, exposing you to a broad range of assignments and continuous learning opportunities in a dynamic fast-paced environment.

We offer a comprehensive benefit plan, offering exceptional health, medical, dental, vision care and life insurance; etc.

Apply About employer

More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Manage workloads and service performance, coach employees, resolve escalations, collaborate with Underwriting and Finance, and improve processing quality and efficiency.

Requirements

Requires at least five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience leading or directing employees. Candidates should have strong policy-processing knowledge, attention to detail, organizational and communication skills, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems; commercial, specialty, or MGA experience is an asset.

Skills

Team Leadership
Employee Coaching And Development
Property And Casualty Insurance Processing
Workflow Management
Workload Allocation
Quality Control
Process Improvement
Operational Reporting
Underwriting Support
Invoicing Reconciliation
Problem Solving
Attention To Detail
Microsoft Office
Cross-Functional Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property And Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
MGA
Insurance Processing
Policy Administration
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Underwriting Support
Broker Service
Workflow Management
Quality Control
Turnaround Times
Operational Measures
Backlog Management
Process Improvement
Operational Controls
Employee Training
Workload Management
Microsoft Office
Finance Collaboration
Documentation Management

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