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Added 45 mins ago
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Premier Equipment

Service Coordinator

3184 Alps Road, Ayr, ON, N0B 1E0, Canada

Pay: CAD $48,688.00 - CAD $60,998.00 /Yr.
Job type: Full-time
Apply by: Sep 18, 2027
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

Overview

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support. Since the 1950s, we’ve grown with a clear purpose: To be the best part of our customer’s day by improving their business and lifestyle. Whether it’s solving equipment issues or offering new technology, we’re here to make their day better - and yours too.

It’s an exciting time to join Premier. Come grow with us.

What You'll Be Doing

As a Service Coordinator, you’ll be at the heart of the service operation - making sure every work order, invoice, and technician hour is tracked and processed accurately. You'll play a key administrative role, ensuring smooth communication between departments, organizing service records, and monitoring performance metrics like payroll and WIP. With a strong focus on customer satisfaction, you'll also handle incoming calls, support service scheduling, and assist with event planning or special projects. Whether it’s billing, coordinating trucking, or improving workflow, your attention to detail and dedication to excellent service will help the team deliver a top-tier customer experience every day.

Responsibilities

Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
Support customer service and corporate initiatives on a daily basis.
Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order; apply proper G/L account numbers to all invoices before forwarding to Accounts Payable.
Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
Monitor WIP (Work In Process) daily to maintain a minimum 100% WIP ratio, aiming toward the benchmark of 75%.
Ensure all miscellaneous charges (e.g., service accessories, trucking, service calls, dyno charges) are applied appropriately to each work order.
Assist the Service Manager in reducing lost time.
Identify and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
Schedule all service department trucking as needed.
Promote a safe, clean, and healthy work environment in the Service Department.
Assist with incoming store phone calls.
Support the Service Manager with special events and projects as required.

Qualifications

Basic understanding of accounting practices.
Proficient in Microsoft Office and standard internet applications.
Customer service experience or skills.
Knowledge of general office procedures.
Strong organizational and communication abilities.
Comfortable working in a fast-paced, team-oriented environment.
Availability for rotating Saturdays.

Preferred

General understanding of mechanical or technical terms.
Prior experience in a dealership or service department.

Education

High School Diploma or Equivalent

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

#HP01

What's in It for You

At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

Comprehensive Health & Dental Coverage (includes vision and paramedical services)
Company-Matched RRSP
Annual Profit Sharing
Boot & Tool Allowance
Apprenticeship Scholarships
Employee Assistance Program (EAP)
Company Vehicle (for qualifying positions)

Salary Range

CAD $48,688.00 - CAD $60,998.00 /Yr.

Apply About employer

More about this job

Responsibilities

The Service Coordinator manages administrative service operations, including processing work orders, tracking technician hours, and handling invoicing. They also facilitate communication between departments and support customer service initiatives to ensure efficient branch performance.

Requirements

Candidates should have a high school diploma and a basic understanding of accounting practices. Proficiency in Microsoft Office and strong organizational skills are required, with prior dealership or service department experience considered an asset.

Skills

Administrative support
Customer service
Work order management
Invoicing
Payroll monitoring
Scheduling
Communication
Organizational skills
Microsoft Office
Accounting practices
Data entry
Attention to detail
Teamwork
Problem solving
Time management

Benefits

Comprehensive Health & Dental Coverage
Vision and paramedical services
Company-Matched RRSP
Annual Profit Sharing
Boot & Tool Allowance
Apprenticeship Scholarships
Employee Assistance Program
Company Vehicle

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
John Deere
Work Order
Invoicing
Payroll
WIP
Accounting
Microsoft Office
Customer Service
Dealership
Administrative
Scheduling
Trucking
Warranty
Accounts Payable
Equipment
Agriculture
Technician Support
Inventory
Process Improvement

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