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Added 6 days ago
UO
Tenure-Track Assistant Professor - Statistics
University of Alberta
Edmonton, AB
- Full-time
The Department of Mathematical and Statistical Sciences at the University of Alberta invites applications for two tenure-track assistant professor positions in any area of Statistics. The…
Added 6 days ago
FH
Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Burnaby
Fraser Health
Burnaby, BC
- Part-time
We currently have an exciting Part-Time opportunity for a Medical Office Assistant/Receptionist to provide support to our Urgent Primary Care Network located in beautiful Burnaby, B.C
Added 6 days ago
CM
#165 Human Resources Assistant
Canadian Mental Health Association, Niagara Branch
St. Catharines, ON
- Full-time
The Human Resources Assistant plays a key part in supporting both administrative functions and Human Resources initiatives, helping to shape our agency's culture and success. As a vital…
Added 6 days ago
Office Administrative Assistant
HealthCareersInSask.ca
St. Walburg, SK
Department: Community Health Services Administration
Added 6 days ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Cut Knife, SK
- Part-time
Added 6 days ago
H
Continuing Care Assistant
HealthCareersInSask.ca
North Battleford, SK
- Part-time
Department: Mental Health Long-Term Care Unit
Added 6 days ago
H
Office Administrative Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).
Added 6 days ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Introduce customers to the Service Department to support a positive long-term ownership experience.
Added 6 days ago
AC
Assistant to the Executive Assistant, Vice President, Finance and Administration (1 year)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
The Assistant to the Executive Assistant, Vice President, Finance and Administration provides clerical help for administrative activities of the Office of the Vice President, Finance and…
Added 6 days ago
UO
Tenure-Track Assistant Professor - Statistics
University of Alberta
AB · Edmonton, AB
- Full-time
The Department of Mathematical and Statistical Sciences at the University of Alberta invites applications for two tenure-track assistant professor positions in any area of Statistics. The…
Added 6 days ago
P
Manager, Processing
Premier
London, ON
- Full-time
Added 6 days ago
KL
Administration Technician
Kativik llisarniliriniq
Montreal, QC
- Full-time
Under the supervision of the Assistant-Director of Payroll, the administrative technician is responsible for:
Added 6 days ago
UO
Information Desk / Administrative Assistant, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
The Administrative Services Department in the Cumming School of Medicine is currently seeking a Full-time Regular Information Desk / Administrative Assistant.
Added 6 days ago
VS
Life Enrichment Assistant - Part-Time (2026-11019)
Verve Senior Living
Ottawa, ON
- Part-time
Communicates activities of the department to residents, staff, families and the community to encourage participation in programs, while ensuring the needs of residents are met. Completes…
Added 6 days ago
SH
Nursing Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Successful completion of a Nursing Assistant program or equivalent (both the Health Care Aide and Unit Clerk programs) required.
Added 6 days ago
SH
Rehabilitation Assistant - SMHC-Repost
Shared Health-Soins Communs
Selkirk, MB
- Full-time
…and/or Speech-Language Pathologist (SLP), the Rehabilitation Assistant (RA) performs both direct and indirect patient/resident/client care activities as determined by the specific employer.…
Added 6 days ago
PE
Parts Associate
Premier Equipment
Elmira, ON
- $20 to $24 CAD / hour
- Full-time
As a Parts Assistant at Premier Equipment, you will play a key support role in the efficient operation of our Parts Department. You will assist with receiving, stocking, picking, packing,…
Added 6 days ago
RM
Activation Therapist - Peel Manor LTC (Recreation Therapist)
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- Other
Reporting to Supervisor, Resident Support Services (or designate) you will assist the Activation Department to formulate, implement, evaluate and modify various individual and group…
Added 6 days ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 6 days ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 6 days ago
MU
EXECUTIVE ASSISTANT TO VICE-PRESIDENT (RESEARCH AND INNOVATION) (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
The Executive Assistant to the Vice-President (Research and Innovation) provides comprehensive executive-level administrative and operational support to the Vice-President (Research and…
Added 6 days ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reports to: One of: Associate Director, Manager, Director, Senior Director/Assistant Dean, or Executive Director of Development.
Added 6 days ago
BU
Course Coordinator POLI 1P98 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Teaching Assistant, Course Coordinator and Lab Demonstrator positions are paid according to the qualifications that the employee holds.
Added 6 days ago
BU
Course Coordinator POLI 1P97 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Teaching Assistant, Course Coordinator and Lab Demonstrator positions are paid according to the qualifications that the employee holds.
Added 6 days ago
AC
Assistant to the Executive Assistant, Vice President, Finance and Administration (1 year)
Algonquin College
Ottawa, ON
- Part-time
The Assistant to the Executive Assistant, Vice President, Finance and Administration provides clerical help for administrative activities of the Office of the Vice President, Finance and…

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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