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Added 5 days ago
AC
Senior Manager, AI Solutions
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…agents that support the airline’s customer care, operations, commercial, and corporate functions. The team works in business-aligned pods, each owning a portfolio of products from first…
Added 5 days ago
T
Customer Expérience Associate, part time (future opportunities) - Montérégie-Estrie
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 5 days ago
M
Senior Project Manager
Multiplex
Toronto, ON
- Full-time
Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
Added 5 days ago
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Project Manager
Multiplex
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
Added 5 days ago
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Sales Manager - Utility Scale Wind Energy
Progressive
Montreal, QC
- $132,000 to $170,000 CAD / year
- Full-time
A leading renewable energy organization is seeking a Sales Manager to drive utility-scale wind turbine sales across North America. This high-impact, customer-facing role is responsible for…
Added 5 days ago
TR
Leasing Manager, Retail
Taylor Ryan Executive Search Partners
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Working alongside an experienced leader, this role offers excellent mentorship and professional development opportunities. It will suit someone looking to build on their existing leasing…
Added 5 days ago
T
Personal Banking Associate Trainee - Mandarin and/or Cantonese Language Skills Considered an Asset
TD
Burnaby, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 days ago
T
Personal Banking Associate
TD
Barrie, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 days ago
T
Personal Banker Trainee
TD
Saskatoon, SK
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 days ago
T
Personal Banking Associate
TD
Prescott, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 days ago
T
Personal Banking Associate
TD
Waterford, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 days ago
Projects Manager, M&E
Strategic Group
Calgary, AB
…anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what’s…
Added 5 days ago
AP
Maintenance Technician
Arbutus Properties
Regina, SK
- Full-time
Arbutus Properties is a leading commercial and residential property development company, offering a dynamic work environment, attractive compensation and benefits package, and vast…
Added 5 days ago
AP
Property Manager
Arbutus Properties
Regina, SK
- Full-time
Arbutus Properties is a leading commercial and residential property development company, offering a dynamic work environment, attractive compensation and benefits package, and vast…
Added 5 days ago
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Human Resources Manager
Univeris
Toronto, ON
- Full-time
…innovation is one of the cornerstones of Univeris' product development strategy and through its Evergreen approach to technology, new features and capabilities transparently integrate into…
Added 5 days ago
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Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
Working closely with the Head of Business Development, as well as actuarial, pricing, investment, legal and other internal partners, the successful candidate will help identify and develop…
Added 5 days ago
HI
Insurance Advisor, Mobile Auto
HUB International
Richmond, BC
- Full-time
…your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a…
Added 5 days ago
GM
Commercial property manager - Grand Montreal area
Groupe MACH
Montreal, QC
- Full-time
Based in Montreal and under the responsibility of the Operations Director, the Property manager efficiently manages all activities related to the buildings assigned to them commercial real…
Added 5 days ago
P
Manager, Processing
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 5 days ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
…innovation is one of the cornerstones of Univeris' product development strategy and through its Evergreen approach to technology, new features and capabilities transparently integrate into…
Added 5 days ago
AE
Manager, Power and Automation
Associated Engineering
Markham, ON
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking a Group Manager, Power & Automation to join our team in our Ontario Operation. >span class="NormalTextRun…
Added 5 days ago
BC
Sustainment Projects Team Senior Manager (Permanent)
Babcock Canada Inc.
Halifax, NS
- Full-time
Training and support for professional development and professional membership dues
Added 5 days ago
Project Manager
Enerflex Ltd
Canada
Are you a results-driven individual who thrives on delivering complex engineering solutions? As a Project Manager within our Electric Power team, you will lead the successful execution of…
Added 5 days ago
WM
Driver, Roll Off
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…
Added 5 days ago
Senior Manager, Business Risk Management (English/Spanish), International Banking - Toronto
Scotiabank
Toronto, ON
…and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries - including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key…

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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