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Added 7 mins ago
Product Specialist (QC) - 12 month contract
CAA Club Group
Quebec, QC
Develop and maintain an effective communication process in conjunction with various departments, including up-dated product information on intranet, internet, and broker portal/resource site
Added 22 mins ago
W
Account Executive, Private Client Solutions
Waypoint
Kelowna, BC
- $70,000 to $80,000 CAD / year
- Full-time
Attend industry and broker functions as needed to enhance networking and industry awareness.
Added 22 mins ago
SL
Administrative Assistant
Seven Lending
Surrey, BC
- Full-time
Added 22 mins ago
I
Directeur de comptes, Développement des affaires
Intact
Calgary, AB
- Full-time
Implement business development activities adapted to the respective realities of the brokers (segmentation and broker profile), then adapt his/her approach and strategies accordingly.
Added 52 mins ago
TR
Leasing Manager, Retail
Taylor Ryan Executive Search Partners
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…opportunities, supporting negotiations, developing tenant and broker relationships, and contributing to the overall leasing…
Added 1 hour ago
HI
Insurance Advisor, Mobile Auto
HUB International
Richmond, BC
- Full-time
We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines,…
Added 1 hour ago
V
Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
Disposal Broker Pricing: Maintain waste disposal pricing including sourcing and updating rates as required by the branches. Identify materials that lack pricing and source both outlets, as…
Added 1 hour ago
P
Manager, Processing
Premier
London, ON
- Full-time
· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.
Added 1 hour ago
S
Sr. CRM Account Executive
ServiceNow
Montreal, QC
- Full-time
…fraud and disputes management to decedent, trade exceptions, broker/dealer servicing, etc - to execute uniform information, predictive AI, and unmatched operational…
Added 1 hour ago
A
New Accounts Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
Added 1 hour ago
V|
Technical and Regulatory Specialist
Veolia | North America
Ottawa, ON
- Full-time
Disposal Broker Pricing: Maintain waste disposal pricing including sourcing and updating rates as required by the branches. Identify materials that lack pricing and source both outlets, as…
Added 1 hour ago
SI
Sales Producers – Commercial & Personal Lines
StoneRidge Insurance Brokers
Vancouver, BC
- Full-time
Strong communication, organizational, and problem-solving skills, with proficiency in Microsoft Office and broker management systems
Added 2 hours ago
Claims Assistant
Munich Re
Toronto, ON
Added 2 hours ago
NC
Client Manager, Personal Insurance
NFP Corp
Hamilton, ON · London, ON · Markdale, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Ottawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Added 2 hours ago
B
Customs Clerk
Berendsen
Oakville, ON
- Part-time
Added 2 hours ago
DI
AVP, Broker Marketing
Definity Insurance Company
Toronto, ON
- Full-time
Definity Insurance is building a modern marketing organization that strengthens our brand, deepens broker relationships, and supports profitable growth.
Added 2 hours ago
S
Risk Evaluator Specialist
SGI
Regina, SK · Saskatoon, SK
- Full-time
Manages Commercial Express valuation and 3rd Party Vendor RCT review and draft program, including broker portal tool settings.
Added 2 hours ago
MB
Senior Product Manager
Martyn Bassett Associates
Mississauga, ON
- Full-time
Added 3 hours ago
IF
Business Development, Account Manager
Intact FC
Calgary, AB
- Full-time
Implement business development activities adapted to the respective realities of the brokers (segmentation and broker profile), then adapt his/her approach and strategies accordingly.
Added 3 hours ago
IG
Customs Compliance Officer
Insight Global
Mirabel, QC
- $39 to $50 CAD / hour
- Contract
Added 3 hours ago
BC
Client Service Representative
BFL CANADA
Waterloo, ON
- Full-time
Good knowledge of Broker Portals, EPIC, CSR 24 and CompuQuote is an asset
Added 3 hours ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Added 4 hours ago
DI
Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
…growth, maintain digital brand integrity, and deliver seamless broker and customer journeys across our digital…
Added 4 hours ago
VE
Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
Disposal Broker Pricing: Maintain waste disposal pricing including sourcing and updating rates as required by the branches. Identify materials that lack pricing and source both outlets, as…
Added 6 hours ago
OT
Director, FICC, Global Trading – Total Fund Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Maintain strong and professional broker/dealer relationships to ensure efficient coverage in all relevant markets.

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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