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Added 16 mins ago
AE
Business Development Partner - Weyburn
Auto Electric Service Ltd.
Weyburn, SK
- Full-time
Working closely with the Director of Business Development - Agriculture & Industrial, the Weyburn store team and our broader sales organization, you will identify opportunities, understand…
Added 16 mins ago
AE
Business Development Partner - Weyburn
Auto Electric Service
Weyburn, SK
- Full-time
Working closely with the Director of Business Development – Agriculture & Industrial, the Weyburn store team and our broader sales organization, you will identify opportunities, understand…
Added 46 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…food safety system. This position also serves as the lead for product recall execution and communications, regulatory inspections, Global Food Safety Initiative and Customer 2nd or 3rd…
Added 1 hour ago
AC
Senior Manager, Guest Communication & Engagement
Armstrong Collective
Vancouver, BC
- Full-time
…collaborative team culture, and builds strong partnerships across Operations, Marketing, Guest Experience Centre (GEC), Product, Technology, and Corporate Communications. Through a…
Added 1 hour ago
SG
Producer
Smoking Gun Interactive
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
…You work with the Studio Directors and Leads to define the Product Vision, develop milestone deliverables for the internal team and ensure they are met on-time and within budget.…
Added 1 hour ago
QM
gestionnaire de comptes en commerce électronique / E-Commerce Account Manager
Quantum Management Services Ltd.
Montreal, QC
- $78,000 CAD / year
- Full-time
Reporting to the Director of E-Commerce, IT & Operations, you will play a critical role in driving digital growth, optimizing account performance, and identifying new revenue opportunities.
Added 1 hour ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…food safety system. This position also serves as the lead for product recall execution and communications, regulatory inspections, Global Food Safety Initiative and Customer 2nd or 3rd…
Added 1 hour ago
Supervisor-Planning
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director- Planning & Operations, the Planning Supervisor leads the planning team. The Planning Supervisor oversees production planning, and MRP activities to support…
Added 1 hour ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank
Toronto, ON
- Full-time
The Associate Director, Internal Audit will be responsible for leading the risk assessment, control identification, documentation, testing, findings and recommendation process for various…
Added 1 hour ago
SG
Producer
Smoking Gun Interactive Inc.
Vancouver, BC
- $115,000 to $130,000 CAD / year
- Full-time
…You work with the Studio Directors and Leads to define the Product Vision, develop milestone deliverables for the internal team and ensure they are met on-time and within budget.…
Added 1 hour ago
E
Technical Architect
enableIT
Toronto, ON
- Contract
…advisor to business and technology partners. Reporting to the Director of Architecture, you will oversee technical planning, execution of transformational projects that enhance internal…
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
Added 1 hour ago
Strategic Sourcing - Director, FF&E
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
We are currently recruiting for a Director, Strategic Sourcing – FF&E (Furniture, Fixtures and Equipment) to support our FF&E team.
Added 1 hour ago
MM
Director Strategic Sourcing
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $127,956 to $149,967 CAD / year
- Full-time
We are currently recruiting for a Director, Strategic Sourcing – FF&E (Furniture, Fixtures and Equipment) to support our FF&E team.
Added 2 hours ago
PM
Director of Finance
Pulse Medica
Edmonton, AB
- Full-time
Working closely with the CEO and leadership team, the Director of Finance will be responsible for developing the financial frameworks and insights required to support the company's…
Added 2 hours ago
Private Equity Manager
HS Financial Technologies
Halifax, NS
…integrated technology, specialized expertise, and scalable…
Added 2 hours ago
GS
Vice President, Edmonton Manufacturing Operations and Site Head
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
The Vice President, Edmonton Manufacturing Operations and Site Head is accountable for the strategy, culture, performance, and operational execution of Gilead’s Edmonton site. The role…
Added 2 hours ago
N
Marketing Specialist
Nemko
ON · Ontario, Canada
- Full-time
Nemko Canada Inc. is currently seeking a Marketing Specialist to join our Sales and Marketing team. This is a full-time position reporting to the Director of Sales and Marketing.
Added 2 hours ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- Full-time
The Director of Quality - Transit leads the Quality organization across New Flyer Transit manufacturing operations. The role sets the direction for Transit Quality, ensures the Quality…
Added 2 hours ago
R
Planning Manager
Rennaï
Toronto, ON · Mont-Royal, QC
- Full-time
Reporting to the Senior Director of Operations and Planning, this role will play a critical part in ensuring the right products are available at the right time while supporting profitable…
Added 2 hours ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA,…
Added 2 hours ago
A
Hairstylist (Seasonal)
AccorHotel
Lake Louise, AB
- Full-time
Assisting with retail recommendations and product sales.
Added 2 hours ago
PS
Director of Sales And Business Development
People Store Staffing
Vaughan, ON
- Full-time
Our client is seeking a Director of Sales to lead its North American sales strategy, sales organization, and revenue growth initiatives across Canada and the United States.
Added 3 hours ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Influence and align senior stakeholders across business, product, engineering, architecture, and operations teams.
Added 3 hours ago
RP
Director of Manufacturing – Precision Manufacturing & Operations
Remote People
Calgary, AB
- Full-time
As Director of Manufacturing, you'll lead the execution and continuous improvement of manufacturing operations, ensuring production performance aligns with customer commitments, quality…

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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