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Added 13 mins ago
UI
Assistant Manager, Finance
Umbrella Incorporated
Toronto, ON
- Full-time
Experience working closely with senior finance leadership, ideally a CFO or Finance Director.
Added 28 mins ago
Director, Corporate Compliance & Enterprise Risk
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
As the Director, Corporate Compliance and Enterprise Risk, you have a unique opportunity to build and operate TCHC’s corporate compliance function while shaping the future of enterprise…
Added 28 mins ago
Director, Corporate Compliance & Enterprise Risk
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Kelly Schilthuis, Director, Talent Management
Added 28 mins ago
Director, IT Infrastructure & Cybersecurity
Winnipeg Airports Authority
Winnipeg, MB
Job Title: Director, IT Infrastructure & Cybersecurity
Added 28 mins ago
Manager of Revenue
the Town of the Blue Mountains
Thornbury, ON
…value. Upon review, identify any areas of concern and recommend solutions to the Director for potential action either to MPAC or through an Assessment Review Board (ARB)…
Added 28 mins ago
SL
Manager, Supplier Strategy & Integration
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
Reporting to Director, Supplier Strategy & Integration, this position is responsible for supporting the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and…
Added 28 mins ago
SL
Senior Consultant, Strategy, Sunlife Health
Sun Life
Calgary, AB · AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC · Alberta Telecommuters
- Full-time
…ultimately to the President of Sunlife Canada. You'll report to the Director, Strategy, who will act as your coach and thought partner, and work closely with peers across Sunlife Health…
Added 28 mins ago
MD, Medical Strategy & Scientific Affairs
BGBx
ON
At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we…
Added 28 mins ago
SG
Employee Experience Manager
Saliance Global Holdings Co. Ltd
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…closely with business leaders, overseeing talent development solutions and adapting to changing priorities while reinforcing Fairmont Hot Springs Resort’s brand and…
Added 28 mins ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the Direction of the Director of Housekeeping/Facilities, the Executive Housekeeper will be responsible for the highest quality of cleanliness and condition within the hotel and Event…
Added 28 mins ago
P
Finance Director
Pollin
Toronto, ON
- Full-time
…support Canada’s pandemic response with innovative healthcare solutions. We’ve since evolved into a leading health-tech company that transforms traditional clinic experiences by integrating…
Added 43 mins ago
AG
Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the Senior HR Director, you will lead the evolution of HR Operations at Altus Group, building the processes, governance, technology and service practices needed to support our…
Added 43 mins ago
O
Student
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
…biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more effectively. We are committed to helping people living with cancer, as well…
Added 43 mins ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 43 mins ago
EB
Director, Internal Audit (Information Technology)
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 43 mins ago
AC
Senior Manager, Guest Communication & Engagement
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Director, Guest Engagement & Experience Design, the Senior Manager, Guest Communication & Engagement is responsible for the strategy, governance, delivery, and continuous…
Added 58 mins ago
SO
Director, Northern & Indigenous Health
Spirit Omega Inc.
Remote, Canada
- $128,000 to $160,000 CAD / year
- Full-time
- Remote
Our client is looking for an inspiring Director, Northern & Indigenous Health to lead an important portfolio of work focused on improving health outcomes, advancing culturally safe care and…
Added 58 mins ago
SG
Producer
Smoking Gun Interactive
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
Create milestone schedules to build the game in an optimal way for the, client, the team and the success of the product; then get buy in from the Leads and studio director on the plan;
Added 58 mins ago
TF
Managing Director
Trusted Financial
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…complex financial inflection points. The firm provides tailored solutions in M&A, recapitalization, and financing, designed to protect value, accelerate growth, and optimize exits. Guided…
Added 58 mins ago
DG
Directeur(trice) portefeuille de marques / Brand Portfolio Director
Dandurand Group
Montreal, QC
- Full-time
…les directeurs des ventes et l'exécutif afin de trouver des solutions lorsque les indicateurs de performances (volume, dépenses ou revenus) sont hors…
Added 1 hour ago
MI
Senior Associate Director, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 1 hour ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 1 hour ago
U
Technical Art Director - CCTG Imaginarium
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Montreal, QC
- Full-time
As a Technical Art Director at Ubisoft Montréal in the CCTG Imaginiarum team, you will help production teams integrate generative artificial intelligence into their workflows. You will…
Added 1 hour ago
LS
Gestionnaire de projet / Project Manager
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Notre Gestionnaire de projet associe le conseil à la mise en œuvre de processus d'entreprise et l'implantation de solutions. En collaboration avec les partenaires, les directeurs et les…
Added 1 hour ago
CI
Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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