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Added 23 mins ago
MF
Director, Citizen Development & Employee Technology Experience Pod Owner
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Director, Citizen Development & Employee Technology Experience Pod Owner is responsible for leading and advancing two connected enterprise capabilities: enabling employees to safely…
Added 38 mins ago
V
Logistics Specialist - Contract
Vessi
Vancouver, BC
- Full-time
Track transfers through shipment, delivery and receipt.
Added 38 mins ago
Senior Manager, Learning, Growth & Experience
Bayshore
Mississauga, ON
Establish sustainable operating models, governance, processes and service expectations that enable consistent, scalable delivery across the organization.
Added 53 mins ago
TO
Camp Director/Vendor Camp Director (Summer Camp 2027)
Town of Newmarket
Newmarket, ON
- Temporary
Manage day-to-day camp operations and ensure safe delivery of camp programs.
Added 53 mins ago
TO
Camp Director
Town of Newmarket
Newmarket, ON
- Temporary
Manage day-to-day camp operations and ensure safe delivery of camp programs.
Added 53 mins ago
RS
ROSC Solutions Group - Regional Medical Director
ROSC Solutions Group Inc.
Edmonton, AB
- Full-time
The Regional Medical Director will be primarily based at New Beginnings, providing medical leadership to our 12-bed withdrawal management/detox program, while also providing regional…
Added 53 mins ago
AP
Property Manager
Arbutus Properties
Regina, SK
- Full-time
Reporting to the Director of Leasing, the Property Manager is responsible for the financial and operational performance of a portfolio of residential properties. The position is responsible…
Added 1 hour ago
MN
26-140 - Senior Director, Human Resources
Metis Nation British Columbia
Surrey, BC
- Full-time
The Senior Director is the organization’s authority on employment matters. The role advises executives and managers on all aspects of the employment relationship, manages employee relations…
Added 1 hour ago
P
Manager, Processing
Premier
London, ON
- Full-time
· Participate in cross-functional initiatives that affect underwriting operations and service delivery.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
MN
26-140 - Senior Director, Human Resources
Métis Nation British Columbia
Surrey, BC
- Full-time
The Senior Director is the organization’s authority on employment matters. The role advises executives and managers on all aspects of the employment relationship, manages employee relations…
Added 1 hour ago
Director, Centre for Learning Strategy Support
University of Toronto
Toronto, ON
Demonstrated ability to provide strategic leadership for evidence-informed learning strategy programs and curricula; establish meaningful learning outcomes and assessment approaches; and…
Added 1 hour ago
YO
Payroll and HRIS Specialist
YMCA of Southern Interior BC
Kelowna, BC
- Full-time
On June 1, 2027, you'll take primary accountability for payroll delivery and continue as our UKG Super User and subject matter expert, with the authority to lead system optimization, set…
Added 1 hour ago
YO
Summer Food Services Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Summer Food Services Coordinator coordinates the preparation and delivery of camp meal programs and supports safe, efficient day-to-day kitchen operations. The position provides…
Added 1 hour ago
UH
Technical Specialist, Techna (Data Engineer)
University Health Network
Toronto, ON
- Full-time
You will be responsible for the technical design, development, and delivery of research data solutions, including REDCap projects and integrations, data management workflows, and extract,…
Added 1 hour ago
Advisor - Translation and Internal Communications
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
Reporting to the Director, Internal Communications, the incumbent plays a leading role in managing the company’s translation services and serves as the key point of contact for translation…
Added 1 hour ago
NW
Director of Programs and Services
Native Womens Centre
Hamilton, ON
- Full-time
Collect staff input and direction on service delivery, program and agency issues and opportunities for improvement.
Added 1 hour ago
Specialist, Health & Safety
Logistec
Halifax, NS
Reporting to the Director, Environment, Health and Safety, you will support our operations across Nova Scotia, New Brunswick, and Newfoundland. You will play a key role in strengthening our…
Added 1 hour ago
A
Executive Director Finance
Altis
Kingston, ON
- $125,000 to $145,000 CAD / year
- Full-time
…within a large, complex public sector institution. As Executive Director, Integrated Finance Services, you'll play a pivotal role in launching a new service delivery model, bringing…
Added 2 hours ago
C
Legal Counsel and Manager, Contracts and Governance | Permanent Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
Draft, review, negotiate, and interpret a wide range of agreements, including clinical trial agreements, sponsored research agreements, confidentiality agreements, data and material…
Added 2 hours ago
M
Assistant Director of Finance and Accounting
Marriott
Vancouver, BC
- Full-time
Advises the Director of Finance on existing and evolving operating/financial issues.
Added 2 hours ago
Account Director, Clinical Studies
AXON
Toronto, ON
AXON is looking for an Account Director to join our Clinical Studies team. In this role, you’ll lead client accounts and communications programs that help patients, caregivers,…
Added 2 hours ago
AS
(ASD-W) - 1.00 FTE Speech Language Pathologist II - Talk with Me - Permanent
Anglophone School District
Fredericton, NB
- Full-time
…Pathology. Employees of this classification supervise professional and support staff and perform administrative duties as determined by the director/assistant director such as assigning…
Added 2 hours ago
PG
Account Director
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
The Account Director’s primary responsibility will be to manage and build relationships with agency client and partners by fostering an environment for the delivery of a strong, efficient…
Added 2 hours ago
Director, Securities Operations
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
As the Director, Securities Operations, you will provide strategic and operational leadership for the teams supporting securities advisors, portfolio managers and clients across IPC One,…

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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