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Added 1 min ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
Saskatoon, SK
- Full-time
…North America. You will operate underground diamond drill rigs, lead and support Driller Helpers, maintain strong productivity and core recovery, and uphold Swick’s safety and operational…
Added 1 min ago
K
Capacity and Resource Planning Manager
Kubik
Mississauga, ON
- Full-time
Lead resource planning and guide workload allocation so teams can focus their efforts where they are needed most.
Added 1 min ago
NB
General Manager
Nimmo Bay Wilderness Resort
Port Mcneill, BC
- Contract
We are looking for an exceptional General Manager to lead the day-to-day operations of Nimmo Bay and help guide the continued evolution of this special business.
Added 1 min ago
SM
Underground Walking Boss
Swick Mining Services
Sudbury, ON · Greater Sudbury, ON
- $141,250 CAD / year
- Full-time
Champion a strong safety culture and lead by example.
Added 1 min ago
UH
Lone Tree Inc. | Senior Corporate Administrator
UpSourced HR
Lethbridge, AB
- Full-time
This is a senior role. Youll own the books, lead how our office systems and processes work, and support the CEO on strategic planning. If youve run an office before and want a job where…
Added 1 min ago
WK
Senior Credit & Collections Associate (Bilingual English/French) | Part-Time
Wolters Kluwer
Sherbrooke, QC · CAN - Sherbrooke
- Part-time
Lead collections initiatives and projects to improve cash flow.
Added 1 min ago
AC
IT Systems Engineer
Algo Communication Products Ltd.
Burnaby, BC
- $95,000 to $115,000 CAD / year
We are looking for an IT Systems Engineer to support our Business Technology team. Reporting to the Business Technology & AI Lead. The successful candidate will serve as our primary…
Added 1 min ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
Collaborate with Supply Chain / Procurement to manage material lead times, laminate and Prepreg inventory, and material need dates.
Added 1 min ago
TT
Expediter
TTM Technologies
Toronto, ON
- Full-time
Added 1 min ago
TS
Event Planner | Planificateur d'événements
TD SYNNEX
Mississauga, ON
- Full-time
…strategy and budgeting to on-site execution and post-event reporting - partnering closely with stakeholders across Marketing, Sales, and the Events team. Your work will directly impact…
Added 16 mins ago
WI
Senior Technical Manager, Project Management
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
What you will do: Lead high-value or complex projects; establish delivery plans, governance, roles, and escalation paths; manage project financials, forecasts, risks, changes, and client…
Added 16 mins ago
MF
Lead Hand - Warehouse
McCain Foods
Grand Falls, NB
- Full-time
Reporting to the Supervisor, Warehouse Operations, the Warehouse Lead Hand is responsible for supporting the safe, efficient, and effective operation of warehouse and loading dock…
Added 16 mins ago
AF
Senior Advisor, Indigenous Relations
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Lead consultation engagements, activities, risk assessments and projects, including planning, coordination, implementation, documentation, and follow-up.
Added 16 mins ago
MF
Commercial Sales Training Manager
McCain Foods
Toronto, ON
- Full-time
…across Foodservice, QSR, Key Accounts, and Retail channels. Reporting to the Senior Director, Strategy & Execution – Foodservice, this individual contributor role sits at the intersection…
Added 16 mins ago
KR
Senior Business Analyst - Payments
KTek Resourcing
Toronto, ON
- Full-time
The candidate will lead end-to-end business analysis, including requirements gathering, functional documentation, process optimization, stakeholder management, and Agile delivery. Strong…
Added 16 mins ago
OH
Payroll Specialist
Ontario Health atHome
Toronto, ON
- Full-time
Ensure completion of all year-end payroll activities including T4s, pension adjustment calculations, and completion of reporting requirements (CRA, HOOPP, EHT, Union Dues).
Added 16 mins ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Toronto, ON
- Full-time
Added 16 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Wainwright, AB
- Full-time
Support or lead business development activities.
Added 16 mins ago
BC
Dynamics 365 F&O Project Management & Accounting Consultant
BDO Canada
Canada
- Full-time
Perform a lead PMA consultant role on larger projects where multiple functional consultants are engaged, providing mentorship and guidance to other consultants
Added 16 mins ago
F
Spécialiste, Rémunération globale (avantages sociaux et rémunération) / Total Rewards Specialist (benefits & compensation)
Fasken
Montreal, QC
- Full-time
Added 16 mins ago
TI
Customer Supply Chain Analyst
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 16 mins ago
MF
Supervisor Warehouse
McCain Foods
Grand Falls, NB
- Full-time
Lead, coach, and develop team members through training, performance goal setting, and ongoing performance management.
Added 16 mins ago
NG
Surface Labourer for Underground Area
New Gold Inc.
Emo, ON
- Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 16 mins ago
HR
Senior Contracts Specialist
Hughes Recruitment & Strategy Collective
SK · Saskatchewan, Canada
- Full-time
The Senior Contracts Specialist will lead commercial strategy and contract formation for major capital work, with construction and construction services agreements valued between…
Added 16 mins ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Supply Chain Analytics, Insights, & Reporting

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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