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Added 11 mins ago
DW
IT Project Manager
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
You will own day-to-day project delivery, bringing clarity to responsibilities, driving accountability, and ensuring alignment across HR, Payroll, Finance, Operations, IT, and external…
Added 11 mins ago
SF
Program Assistant, StFX Online
St. Francis Xavier University
Antigonish, NS
- Full-time
…Online) is currently seeking a Program Assistant to aid with the delivery of various off-campus and online Education programs. The Program Assistant performs a full range of duties carried…
Added 11 mins ago
Product Specialist (QC) - 12 month contract
CAA Club Group
Quebec, QC
Conduct sales, marketing, product health monitoring, financial reporting and analysis on an ongoing basis and provide results to Product Manager, Insurer(s) and key stakeholders
Added 11 mins ago
M
Manager, Consumer Insolvency
MNP
Ottawa, ON
- Full-time
Make an impact with our Consumer Insolvency team as a Licensed Insolvency Trustee, (Insolvency Manager). This diverse team of professionals assists Canadians and Corporations with…
Added 11 mins ago
M
Senior Manager, Assurance and Accounting - Audit
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Vancouver, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 11 mins ago
Technology Planning and Coordination Specialist
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You will manage and ensure the successful delivery of complex projects involving multiple teams from different groups across the bank and external vendors when required.
Added 26 mins ago
IC
Scrum Master
Infotek Consulting Inc.
Toronto, ON
- $73 to $83 CAD / hour
- Contract
The ideal candidate is an IT-focused Scrum Master / Project Manager who combines strong Agile delivery experience with practical project execution capabilities. They should be comfortable…
Added 26 mins ago
H
Data Engineer
Hays
Montreal, QC
- Contract
Support regulatory, audit, and business reporting requirements through reliable data delivery.
Added 26 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $85,000 CAD / year
- Full-time
…Specialist. This new employee will report directly into the Senior Manager, Accounting & Finance and will work alongside other folks in Payroll, Accounting, AP, AR,…
Added 26 mins ago
KT
Administrator, Okanagan Truck & Fabrication
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…scheduling, shipping and receiving. This role works with the Manager to keep daily operations efficient and…
Added 26 mins ago
Manager, Official Plan and Legislation
City of Toronto
Toronto, ON
…in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments…
Added 41 mins ago
V
Logistics Specialist - Contract
Vessi
Vancouver, BC
- Full-time
Reports to: Interim to Director Finance (Director, Operations & Fulfillment)
Added 41 mins ago
NC
Member Associate
Northern Credit Union
Barry's Bay, ON
- Full-time
…operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining…
Added 41 mins ago
PC
Construction Project Specialist
Parsons Corporation
AB · CAN AB (Virtual Office)
- Full-time
Parsons is the Main Construction Manager (MCM) for the Faro Mine Remediation Project located in the Yukon Territory. The Construction Project Specialist will support the development and…
Added 56 mins ago
M
Senior Project Manager
Multiplex
Toronto, ON
- Full-time
The Senior Project Manager is responsible to manage the project team and oversee all administrative functions and duties on all types and sized projects/scopes. This includes managing…
Added 56 mins ago
M
Project Manager
Multiplex
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Attend and chair handover meetings from the estimating team to the site delivery team
Added 57 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
…facilitate collaboration across teams, and support the effective delivery of Salesforce solutions and operational…
Added 57 mins ago
T
Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
Identify opportunities to improve service delivery and support process improvement initiatives
Added 57 mins ago
Projects Manager, M&E
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Calgary, AB
The Project Manager, M&E is responsible for the leadership, coordination, execution, and delivery of multifamily residential construction projects with a primary focus on mechanical,…
Added 57 mins ago
AP
Property Manager
Arbutus Properties
Regina, SK
- Full-time
Reporting to the Director of Leasing, the Property Manager is responsible for the financial and operational performance of a portfolio of residential properties. The position is responsible…
Added 1 hour ago
DW
IT Project Manager
Durabuilt Windows & Doors
AB
- Full-time
You will own day-to-day project delivery, bringing clarity to responsibilities, driving accountability, and ensuring alignment across HR, Payroll, Finance, Operations, IT, and external…
Added 1 hour ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 1 hour ago
P
Manager, Processing
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 1 hour ago
BC
Sustainment Projects Team Senior Manager (Permanent)
Babcock Canada Inc.
Halifax, NS
- Full-time
Collaborate with internal stakeholders across Engineering, Commercial, Finance, and Supply Chain to address complex challenges and enable successful project delivery.
Added 1 hour ago
T
Senior Project Manager
Talentuch
Remote, Canada
- Full-time
- Remote
Senior Project Manager, Financial Services Digital Transformation

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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