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Added 10 mins ago
Optician / Retail Partner Ownership - Regina South, SK
Specsavers
Regina, SK
Commitment to product excellence - Access a full range of frames and lenses designed under stringent quality assurance processes so that you can support your customers quality products that…
Added 10 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
· Facilitate the development of training in Quality Assurance, Health & Safety, Environmental aspects & Continual Improvement requirements.
Added 10 mins ago
SI
Saskatoon Interview Day’s- November 24th & November 26th
Saputo Inc.
Saskatoon, SK
- Full-time
…manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all…
Added 10 mins ago
H
Unit Manager
Havergal
Montreal, QC
- Full-time
Achieve compliance with Compass’ Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.
Added 10 mins ago
NM
Specialist Tailings
Newmont Mining Corporation
Dease Lake 9, BC
- $113,600 to $151,500 CAD / year
- Full-time
Support dam safety, quality assurance, and implementation of the Global Industry Standard on Tailings Management (GISTM).
Added 10 mins ago
VE
Spécialiste mise en service/Commissioning Support Specialist
Veolia Environnement SA
Montreal, QC
- Full-time
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
Added 10 mins ago
AT
Chief Anti-Money Laundering Officer (CAMLO) & Canadian MLRO
AML Talent
Canada
- $140,000 to $160,000 CAD / year
- Full-time
Design, execute, and manage an ongoing PCMLTFA/AML/ATF/Sanctions compliance monitoring and Quality Assurance (QA) testing program.
Added 10 mins ago
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Technical Architect
enableIT
Toronto, ON
- Contract
Lead detailed design of enterprise-level technology projects from inception to production. Supervise configuration, quality assurance, testing, and deployment
Added 25 mins ago
Construction Director
JDS Energy & Mining
Saskatoon, SK
Ensure quality management plans, inspection and test plans, and quality assurance processes are implemented throughout construction.
Added 25 mins ago
Construction Director
JDS Energy & Mining
Vancouver, BC
Ensure quality management plans, inspection and test plans, and quality assurance processes are implemented throughout construction.
Added 25 mins ago
EM
Project Manager - Control System Upgrades
Evertz Microsystems Limited
Burlington, ON
- Full-time
Own quality assurance / manage project changes and interventions to hit agreed outputs
Added 25 mins ago
MD
Retirement Services Specialist Principal - Member Services Team Lead
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…training/coaching to new and existing staff; and performing quality assurance tasks by monitoring calls, e-mails, and chat sessions. Lastly, the incumbents will collaborate with TRA’s…
Added 25 mins ago
DT
Directeur ou directrice des services professionnels (Québec)
DIREXYON Technologies
Quebec, QC
- Full-time
Reporting to the President, this person will lead Direxyon’s professional services for the Quebec market. They will be responsible for the success of implementations, the quality of…
Added 25 mins ago
CE
Superviseur d'atelier de services | Service Shop Supervisor
Castolin Eutectic
Vaudreuil-Dorion, QC
- Full-time
Assurances collectives comprenant les soins médicaux et dentaires, l'assurance vie ainsi que l'assurance invalidité de courte et de longue durée.
Added 25 mins ago
V|
Spécialiste mise en service/Commissioning Support Specialist
Veolia | Water Tech
Montreal, QC
- Full-time
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
Added 40 mins ago
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Associate Dean, Skilled Trades & Apprenticeship
Six Nations Polytechnic
Brantford, ON
- Full-time
The Associate Dean, Skilled Trades & Apprenticeship at Six Nations Polytechnic exists to lead the planning, delivery, and quality assurance of Skilled Trades and Apprenticeship programs.…
Added 40 mins ago
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Senior Structural Engineer, Buildings
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- Full-time
Lead structural engineering design and analysis for building projects, delivering practical solutions that respond to client and project needs.
Added 40 mins ago
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Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety…
Added 40 mins ago
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Trouble Program Manager 2
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Surrey, BC
- $131,100 to $165,800 CAD / year
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Lead the execution and performance of the Trouble and Storm Programs, ensuring alignment with safety, financial, regulatory, environmental, Indigenous, and quality standards.
Added 55 mins ago
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Superviseur des opérations / Operations Supervisor
RTX
Longueuil, QC
- Full-time
Added 55 mins ago
GS
Vice President, Edmonton Manufacturing Operations and Site Head
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
…leadership across Manufacturing, Packaging, Analytical Operations, Quality, Engineering and Maintenance, Supply Chain, Technical Operations, Finance, Human Resources, Legal, Information…
Added 55 mins ago
Materials Operations Assistant Manager
Aecon
Toronto, ON
…streamlining decision making, the Alliance helps ensure that high-quality work is delivered, certified, and transferred in a progressive, transparent, and risk-managed…
Added 55 mins ago
A
Field Engineer (QA)
Adecco
Fort McMurray, AB
- $67 to $84 CAD / hour
- Full-time
We are seeking a Field Engineer / Quality Assurance Engineer (P.Eng.) to support construction execution and quality assurance activities at the Firebag site. Working closely with…
Added 55 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- Full-time
Lead the Transit plant Quality Managers and hold them accountable for results and consistent execution of the New Flyer Quality Management System.
Added 55 mins ago
CE
Superviseur d’atelier de services | Service Shop Supervisor
Castolin Eutectic
Vaudreuil-Dorion, QC
- Full-time
Assurances collectives comprenant les soins médicaux et dentaires, l’assurance vie ainsi que l’assurance invalidité de courte et de longue durée.

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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