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Added 9 mins ago
YO
Cleaner
YMCA of Greater Toronto
Vaughan, ON
- Part-time
Rate of Pay: $19.43 per hour – Check out the YMCA’s total compensation package!
Added 9 mins ago
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Project Manager
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Toronto, ON
- Full-time
Lead projects and support the development, coordination, and execution of project plans, including monitoring contract deliverables.
Added 9 mins ago
Supervisor-Planning
Leonardo DRS, Inc.
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Effective communication and interpersonal skills, with the ability to lead a team and build productive working relationships.
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Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
…technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development,…
Added 9 mins ago
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Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
…collaborate across teams, and connect their work to broader team and business…
Added 9 mins ago
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Bird Hanger - Casual Team Member
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London, ON
- Contract
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Bird Hanger
Maple Leaf Foods Inc.
London, ON
- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
Added 9 mins ago
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Specialist Tailings
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Dease Lake 9, BC
- $113,600 to $151,500 CAD / year
- Full-time
…career, Red Chris offers the opportunity to be part of a dynamic team and a significant transformation in the future of mining in northwest…
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Advisor, Reliability
Newmont Mining Corporation
Dease Lake 9, BC
- $85,400 to $113,900 CAD / year
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…operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 9 mins ago
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Senior Project Leader
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Ottawa, ON
- Full-time
…infrastructure development program. This is a unique opportunity to lead a high-profile project that will deliver lasting value to a diverse user community while shaping the future of…
Added 9 mins ago
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Spécialiste mise en service/Commissioning Support Specialist
Veolia Environnement SA
Montreal, QC
- Full-time
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Cogito Business Intelligence Analyst, Cogito Reporting
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Toronto, ON
- Full-time
Lead/facilitate Epic reporting content requirements gathering sessions with report consumers/stakeholders and clinical/business application analysts;
Added 9 mins ago
UH
Cogito Business Intelligence Developer, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
…Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is responsible to create Epic Cogito reporting content, mainly focusing on integrating AI and cognitive…
Added 9 mins ago
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Lead Sales Associate - Full-Time
PVH Corp.
Niagara-on-the-Lake, ON
- Full-time
SUMMARY: The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash…
Added 9 mins ago
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Stagiaire en affaires médicales / Medical Affairs Intern
Merck
Kirkland, QC
- Full-time
Our Medical Affairs team advances patient care by engaging in scientific exchange with external medical experts and industry professionals ensuring the scientific value of our products is…
Added 9 mins ago
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Civil Substation Lead Engineer
CIMA+
Vancouver, BC
- $142,000 to $192,000 CAD / year
- Full-time
As market leaders in the design of power transmission and distribution (T&D) power systems in Canada, our growing team in energy is called upon to produce innovative and efficient designs.…
Added 9 mins ago
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Rail Team Lead
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- Full-time
The Rail Team Lead is responsible for overseeing and coordinating the activities of the Rail Team, including the Torch Operator and AZ Operator, while working on or alongside active rail…
Added 9 mins ago
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Executive Chef for an amazing Resort in Ontario - Canada
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Toronto, ON
- Full-time
We are seeking an accomplished and dynamic Executive Chef to lead the culinary operations of a prestigious luxury resort in the cottage area of Ontario. This is an exciting opportunity for…
Added 9 mins ago
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Underground Walking Boss
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- $141,250 CAD / year
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Ready to lead a high-performing team in a safety-focused mining environment? Apply today and help drive operational excellence while developing the next generation of mining professionals.
Added 9 mins ago
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26-171 Deputy Director of Finance (RFT)
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- Full-time
Demonstrated ability to lead, coach, develop, supervise, and evaluate professional, technical, and support employees; build team capability; and promote accountability, collaboration, and…
Added 9 mins ago
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Senior Project Manager - Industrial Water
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Oakville, ON
- Full-time
Working closely with the Lead Engineer and Sourcing Project Leader, you direct and coordinate all activities on a given project, beginning with contract signature and following through…
Added 9 mins ago
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Coordonateur·trice au succès client / Customer Success Coordinator
Fundica
Montreal, QC
- Full-time
…(English and French) early-career professional to join our team as a Customer Success Coordinator. You will be responsible for understanding our clients' needs, managing their onboarding…
Added 9 mins ago
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Senior Sales Manager
RocketRez
Canada
- Full-time
RocketRez is hiring a Senior Sales Manager to lead our Account Executive team and drive consistent execution, accountability, and new business growth. You'll own the day-to-day leadership…
Added 9 mins ago
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Director of Marketing, Defence
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- Full-time
…energized by solving real-world challenges, we want you on our…
Added 9 mins ago
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Accounts Receivable Manager
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Toronto, ON · North York, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead, coach, and develop a team of revenue, AR, and collections professionals.

Premier

Manager, Processing

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Position: Manager, Processing

Department: Processing

Location: London, Ontario - Hybrid

Reports to: Assistant Director, Operations

Hours: Permanent, Full-time

Language: English

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

· Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.

· Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.

· Support employee onboarding, training and ongoing development, and provide clear, regular feedback.

· Identify team training needs and build technical knowledge, confidence and consistency.

· Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

· Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.

· Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.

· Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.

· Act as an escalation point for complex processing, documentation and service matters.

· Work closely with Underwriters to align processing support with underwriting priorities and broker needs.

· Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

· Establish and maintain clear, consistent processing standards, procedures and service expectations.

· Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.

· Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.

· Develop quality-control measures that improve consistency and reduce rework.

· Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.

· Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

· Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.

· Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.

· Build strong working relationships with Underwriting, Finance and other internal partners.

· Communicate procedural, workflow and system changes clearly to the team.

· Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

· A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.

· Experience leading, supervising or providing day-to-day direction to employees.

· Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.

· Excellent attention to detail and a clear commitment to accuracy, quality and timely service.

· Strong organizational and workload-management skills, with the ability to manage competing priorities.

· Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.

· Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

· Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.

· Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

· Group benefits, including extended health, dental, life insurance.

· Group RRSP with company matching.

· Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

· Vacancy: This posting is for an existing vacancy.

· Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.

· Pay history: We will not ask what you have been paid in past or current roles.

· Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead the Processing Team and oversee accurate, timely handling of new business, renewals, endorsements, cancellations, policy issuance, invoicing, and related documentation. Monitor workload, quality, and service performance; resolve escalations; collaborate with Underwriting and Finance; and improve procedures and workflows.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, preferably in processing, underwriting support, policy administration, or a similar operational role, along with experience directing or supervising employees. Candidates should have strong policy-processing knowledge, organizational and communication skills, attention to detail, problem-solving ability, and proficiency with Microsoft Office and insurance administration systems.

Skills

Team Leadership
Employee Coaching and Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Optimization
Operational Reporting
Problem Solving
Attention to Detail
Written and Verbal Communication
Microsoft Office
Underwriting Systems
Commercial Property and Casualty Insurance
Stakeholder Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property and Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
Insurance Processing
Policy Administration
Underwriting Support
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Workload Allocation
Employee Onboarding
Training and Development
Quality Control
Turnaround Times
Backlog Management
Process Improvement
Workflow Optimization
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Broker Service
Finance Collaboration

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