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Added 5 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 5 mins ago
Quality Assurance Technician
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Added 1 hour ago
MF
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Montreal, QC
- Temporary
Document our people and culture processes including those with other areas of operations.
Added 2 hours ago
P
Processing Manager
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London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 2 hours ago
NB
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- Full-time
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Added 3 hours ago
IS
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CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
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Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
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- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 3 hours ago
V
Senior Manager, FP&A
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- $140,000 to $155,000 CAD / year
- Full-time
Our client is a large, established services organization with operations across Canada with headquarters in Markham. The company offers a sophisticated finance environment, a strong…
Added 4 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
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Added 4 hours ago
JH
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Added 4 hours ago
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Mammography Technologist - Repost
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Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 5 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 6 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Facility Operations is core to our Success. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and…
Added 6 hours ago
RC
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Performs daily Front Office shift operations and ensures compliance with all policies, standards and procedures.
Added 6 hours ago
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Sales & Events Coordinator
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Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and…
Added 7 hours ago
SD
Pharmacy Manager
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- Full-time
Role Description The Pharmacy Manager is responsible for overseeing daily pharmacy operations in an on-site, full-time role located in Airdrie, AB. This includes managing prescription…
Added 8 hours ago
BP
Kitchen Manager
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- Full-time
The Kitchen Manager at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the kitchen, this includes the managing, scheduling, training, and control…
Added 9 hours ago
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Senior Manager, Capital & Treasury
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Location: Head Office, 10 Carlson Court (Hybrid)
Added 10 hours ago
H
Associate Project Manager/Estimator, Service
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We are recruiting for an Associate Project Manager/ Estimator to join our Service division in the Burnaby office. Here's how your role will strengthen our team.
Added 10 hours ago
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Night Auditor
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Performs daily Front Office shift operations and ensures compliance with all policies, standards and procedures.
Added 10 hours ago
C
Human Resources Advisor
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Support the Operations Manager and Production Manager in organizing recognition and Mobilization.
Added 10 hours ago
MF
Funding and Data Officer
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Toronto, ON
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Operations and Cross-Cutting Responsibilities (30%)
Added 12 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…

Premier

Processing Manager

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.
Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.
Support employee onboarding, training and ongoing development, and provide clear, regular feedback.
Identify team training needs and build technical knowledge, confidence and consistency.
Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.
Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.
Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.
Act as an escalation point for complex processing, documentation and service matters.
Work closely with Underwriters to align processing support with underwriting priorities and broker needs.
Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

Establish and maintain clear, consistent processing standards, procedures and service expectations.
Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.
Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.
Develop quality-control measures that improve consistency and reduce rework.
Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.
Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.
Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.
Build strong working relationships with Underwriting, Finance and other internal partners.
Communicate procedural, workflow and system changes clearly to the team.
Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.
Experience leading, supervising or providing day-to-day direction to employees.
Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.
Excellent attention to detail and a clear commitment to accuracy, quality and timely service.
Strong organizational and workload-management skills, with the ability to manage competing priorities.
Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.
Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.
Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

Group benefits, including extended health, dental, life insurance.
Group RRSP with company matching.
Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

Vacancy: This posting is for an existing vacancy.
Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.
Pay history: We will not ask what you have been paid in past or current roles.
Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead and develop the Processing Team, setting priorities, allocating workloads, and ensuring accurate, timely processing of insurance transactions and documentation. Monitor quality, productivity, service levels, and backlogs; resolve escalations and collaborate with Underwriting and Finance to improve workflows and operational performance.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, along with experience leading, supervising, or directing employees. Candidates should have strong policy administration and processing knowledge, excellent organizational and communication skills, attention to detail, and proficiency with Microsoft Office and insurance systems; commercial, specialty, or MGA experience is an asset.

Skills

Team Leadership
Employee Coaching And Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Management
Operational Reporting
Attention To Detail
Problem Solving
Written And Verbal Communication
Microsoft Office
Insurance Systems
Cross-Functional Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property And Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
MGA
Underwriting Support
Policy Administration
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Premium Reconciliation
Processing Standards
Quality Control
Turnaround Times
Backlog Management
Workflow Improvement
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Employee Onboarding
Employee Training
Workload Allocation

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