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Added 7 mins ago
HC
Manager, Operations & Technology
Hotels Canada
Ottawa, ON
- Full-time
Manage and support the day-to-day operations of the organization.
Added 7 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Estevan, SK
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 7 mins ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
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Added 7 mins ago
TT
Manufacturing Operations Manager
Tallman Technologies Inc.
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- Full-time
…engineered metal products and custom manufacturing solutions. Our operations span foundry, machining, welding, assembly, maintenance and shipping, with products and production requirements…
Added 7 mins ago
RH
Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
RNS Health Care Services Inc. is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client…
Added 7 mins ago
RH
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- Full-time
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Added 7 mins ago
NW
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- Full-time
…efficient systems, and turning manual friction into smooth operations, this role is for you. When applying, please include a cover letter outlining why you think you are the right person…
Added 7 mins ago
LO
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…customers. Our mission is to empower our teams, streamline operations, and foster sustainable growth through strategic sourcing and effective supply chain management, all while keeping the…
Added 7 mins ago
BA
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- Full-time
Support client meetings, executive meetings, staff events and Lunch & Learn sessions.
Added 7 mins ago
Regional Support Manager - Western Canada
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In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link…
Added 7 mins ago
General Accountant
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Support the development and maintenance of standard costs and update costing information as required.
Added 7 mins ago
Assistant Manager
Hollywood Bowl Group
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Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the…
Added 7 mins ago
Assistant Manager
Hollywood Bowl Group
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Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the…
Added 7 mins ago
General Manager
Hollywood Bowl Group
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Added 7 mins ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Added 7 mins ago
Accounting Coordinator (Maternity Leaver Contract)
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We're looking for an Accounting Coordinator - Maternity Leave Contract (12-20 months) to join our team and support day-to-day finance operations, including invoice processing,…
Added 7 mins ago
Assistant Manager
Hollywood Bowl Group
Calgary, AB
Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the…
Added 7 mins ago
R
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Redion
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- Full-time
NOTE: This role is not part of an actuarial development program and does not provide actuarial exam study time or exam support.
Added 7 mins ago
R
Workforce Management and Quality Assurance Specialist
Redion
Toronto, ON
- $75,000 to $80,000 CAD / month
- Full-time
We are seeking a Workforce Management & Quality Assurance Specialist to support operational performance across our contact centre, claims, and assistance operations. This role is…
Added 22 mins ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
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Surrey, BC
- Full-time
…many patient safety tools. We are mobilizing a team to help support the project and are seeking Clinical Practice Consultants to be members of various clinical design teams for both acute…
Added 22 mins ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
- Full-time
…including supporting the leadership team in managing day-to day operations, service planning and labour utilization. Assists with the coordination of various site services during site…
Added 22 mins ago
VL
LSM - PT Weekend Concierge
Vantage Living Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
…including supporting the leadership team in managing day-to-day operations, service planning and labour utilization. Assists with the coordination of various site services during site…
Added 22 mins ago
Ground Equipment Technician
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Added 22 mins ago
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Snowbird Aviation Services
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The Facilities Coordinator oversees building operations, maintenance, and facility systems across all company bases, ensuring assets are maintained to a high standard and employees and the…
Added 22 mins ago
Customer Service Attendant
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Saskatoon, SK
…positive customer relationships and supporting overall company…

Premier

Processing Manager

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.
Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.
Support employee onboarding, training and ongoing development, and provide clear, regular feedback.
Identify team training needs and build technical knowledge, confidence and consistency.
Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.
Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.
Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.
Act as an escalation point for complex processing, documentation and service matters.
Work closely with Underwriters to align processing support with underwriting priorities and broker needs.
Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

Establish and maintain clear, consistent processing standards, procedures and service expectations.
Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.
Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.
Develop quality-control measures that improve consistency and reduce rework.
Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.
Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.
Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.
Build strong working relationships with Underwriting, Finance and other internal partners.
Communicate procedural, workflow and system changes clearly to the team.
Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.
Experience leading, supervising or providing day-to-day direction to employees.
Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.
Excellent attention to detail and a clear commitment to accuracy, quality and timely service.
Strong organizational and workload-management skills, with the ability to manage competing priorities.
Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.
Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.
Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

Group benefits, including extended health, dental, life insurance.
Group RRSP with company matching.
Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

Vacancy: This posting is for an existing vacancy.
Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.
Pay history: We will not ask what you have been paid in past or current roles.
Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead and develop the Processing Team, setting priorities, allocating workloads, and ensuring accurate, timely processing of insurance transactions and documentation. Monitor quality, productivity, service levels, and backlogs; resolve escalations and collaborate with Underwriting and Finance to improve workflows and operational performance.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, along with experience leading, supervising, or directing employees. Candidates should have strong policy administration and processing knowledge, excellent organizational and communication skills, attention to detail, and proficiency with Microsoft Office and insurance systems; commercial, specialty, or MGA experience is an asset.

Skills

Team Leadership
Employee Coaching And Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Management
Operational Reporting
Attention To Detail
Problem Solving
Written And Verbal Communication
Microsoft Office
Insurance Systems
Cross-Functional Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property And Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
MGA
Underwriting Support
Policy Administration
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Premium Reconciliation
Processing Standards
Quality Control
Turnaround Times
Backlog Management
Workflow Improvement
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Employee Onboarding
Employee Training
Workload Allocation

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