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Added 10 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…primary health care for unattached First Nations and Indigenous people and their families. The Centre serves the needs of the First Nation and Indigenous communities in the Williams Lake…
Added 10 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
- Full-time
…services. The centre will provide safe spaces for First Nations people and their families seeking high-quality primary care services. It is expected that the centre will initially operate…
Added 10 mins ago
T
Account Manager
Tru
Toronto, ON
- Full-time
…a $1M to $3M account portfolio, serving as a trusted client partner and working closely with internal delivery, marketing, and technology…
Added 26 mins ago
A
Geotechnical Lead
AECOM
Saskatoon, SK
- $100,000 to $135,000 CAD / year
- Full-time
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 1 hour ago
OC
Process & Compliance Tech
Ontario Clean Water Agency
Angus, ON · Wasaga Beach, ON · OCWA- Angus WWT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 1 hour ago
OC
Process & Compliance Tech
Ontario Clean Water Agency
Oshawa, ON · OCWA - Kawartha South WT
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 1 hour ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 1 hour ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
Strategic Planning & Business Execution - Partner with FICC, GMF, and FRM leadership to develop and execute business strategies, growth priorities, and annual business plans. Lead…
Added 2 hours ago
A
Principal Visual Experience Designer
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Partner closely with Product Design, Research, Product Management, Engineering, and Content Design to ensure visual design is aligned with user needs, technical constraints, and business…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
EA
Workforce Management and Quality Assurance Specialist
Europ Assistance Canada
Toronto, ON
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 2 hours ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…
Added 2 hours ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
Partner with People Operations and Logistics on driver and fleet safety.
Added 2 hours ago
EA
Pricing & Performance Analyst
Europ Assistance Canada
Toronto, ON
- Full-time
…role builds the Excel models and proposal presentations behind partner tenders, renewals, and new business opportunities, and uses SQL and Python to monitor experience, perform ad-hoc…
Added 2 hours ago
W
Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 4 hours ago
U
Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
Added 5 hours ago
SC
Senior Engineer, Cloud Operations
Sleep Country
Brampton, ON
- Full-time
Design, build, and maintain cloud infrastructure across multiple platforms (e.g., AWS, Azure, GCP) to support business applications and services.
Added 5 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Partner with People Operations and Logistics on driver and fleet safety.
Added 6 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
At Orchard, we believe technology can make lives better for businesses, brands, and the people behind them. We exist to invent better outcomes through creativity and technology, and our…
Added 6 hours ago
R
Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
Added 6 hours ago
RH
Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance,…
Added 6 hours ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising…
Added 6 hours ago
R
Pricing & Performance Analyst
Redion
Toronto, ON
- Full-time
…role builds the Excel models and proposal presentations behind partner tenders, renewals, and new business opportunities, and uses SQL and Python to monitor experience, perform ad-hoc…
Added 6 hours ago
R
Bilingual Customer Service Representative
Redion
Toronto, ON
- $60,000 to $63,000 CAD / month
- Full-time
If you are the kind of person people turn to in times of need, we want to meet you. We are looking for people who truly care: who are willing to roll up their sleeves to help others and are…

Premier

Processing Manager

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.
Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.
Support employee onboarding, training and ongoing development, and provide clear, regular feedback.
Identify team training needs and build technical knowledge, confidence and consistency.
Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.
Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.
Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.
Act as an escalation point for complex processing, documentation and service matters.
Work closely with Underwriters to align processing support with underwriting priorities and broker needs.
Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

Establish and maintain clear, consistent processing standards, procedures and service expectations.
Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.
Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.
Develop quality-control measures that improve consistency and reduce rework.
Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.
Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.
Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.
Build strong working relationships with Underwriting, Finance and other internal partners.
Communicate procedural, workflow and system changes clearly to the team.
Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.
Experience leading, supervising or providing day-to-day direction to employees.
Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.
Excellent attention to detail and a clear commitment to accuracy, quality and timely service.
Strong organizational and workload-management skills, with the ability to manage competing priorities.
Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.
Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.
Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

Group benefits, including extended health, dental, life insurance.
Group RRSP with company matching.
Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

Vacancy: This posting is for an existing vacancy.
Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.
Pay history: We will not ask what you have been paid in past or current roles.
Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead and develop the Processing Team, setting priorities, allocating workloads, and ensuring accurate, timely processing of insurance transactions and documentation. Monitor quality, productivity, service levels, and backlogs; resolve escalations and collaborate with Underwriting and Finance to improve workflows and operational performance.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, along with experience leading, supervising, or directing employees. Candidates should have strong policy administration and processing knowledge, excellent organizational and communication skills, attention to detail, and proficiency with Microsoft Office and insurance systems; commercial, specialty, or MGA experience is an asset.

Skills

Team Leadership
Employee Coaching And Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Management
Operational Reporting
Attention To Detail
Problem Solving
Written And Verbal Communication
Microsoft Office
Insurance Systems
Cross-Functional Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property And Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
MGA
Underwriting Support
Policy Administration
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Premium Reconciliation
Processing Standards
Quality Control
Turnaround Times
Backlog Management
Workflow Improvement
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Employee Onboarding
Employee Training
Workload Allocation

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