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Added 13 mins ago
HC
Manager, Operations & Technology
Hotels Canada
Ottawa, ON
- Full-time
Work closely with an external IT vendor to ensure technology platforms, systems, and data are secure, reliable, and effectively support business needs.
Added 13 mins ago
HC
Director, Engagement
Hotels Canada
Ottawa, ON
- Full-time
…are aligned with organizational priorities and effectively support member growth, retention, and…
Added 13 mins ago
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Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
Train, support, mentor, and develop the professional competencies of the wider team; drive group performance.
Added 13 mins ago
SG
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- Full-time
…and implementation through automated testing and production support - maintaining accountability for quality, security, and performance at every…
Added 13 mins ago
BA
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Added 13 mins ago
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…significant difference in the world of healthcare. As a group, we support our network of pharmaceutical manufacturers and distribution companies, working collaboratively to ensure patients…
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Added 29 mins ago
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…many patient safety tools. We are mobilizing a team to help support the project and are seeking Clinical Practice Consultants to be members of various clinical design teams for both acute…
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Added 29 mins ago
TW
Director, Dealer Finance Operations
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- Full-time
Advancing technology and systems enablement, ensuring the dealer finance ecosystem supports scalable, efficient operations.
Added 29 mins ago
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Added 29 mins ago
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- Full-time
…You'll act as the technical expert for our loan origination systems, balancing system administration, user support, continuous improvement, and operational…
Added 29 mins ago
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Deposit Support Representative
Thrive Wealth Management
Regina, SK
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Added 29 mins ago
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Team Lead or Manager, Core Banking Integration
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…Legacy Synergy and Legacy Cornerstone core and digital banking systems to a unified target-state core banking ecosystem. By providing direction and collaboration, you will help the…
Added 29 mins ago
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Lending Operations Administrator II
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Added 29 mins ago
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Chief Financial Officer & VP, Facilities
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Added 29 mins ago
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…and skills related to business banking policies, procedures, systems, projects, and risk…
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Providing oversight of asset liability management frameworks, assumptions, scenario analysis, and reporting to support sound balance sheet decision-making.
Added 29 mins ago
CC
Director, Operational Excellence & Process Engineering
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- Full-time
…reliability, enhance labor productivity, and develop scalable systems that support sustainable business…
Added 29 mins ago
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Lending Operations Administrator II
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Emerald Park, SK · Regina, SK · Yorkton, SK
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In this role, you'll provide timely, high-quality loan administration, processing, and support services in a hybrid lending environment supporting Commercial, Agriculture, and Consumer…
Added 29 mins ago
CC
Payroll Clerk
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- Full-time
Maintain and update employee payroll information within payroll systems to ensure accuracy and data integrity.
Added 29 mins ago
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Wealth Associate or Senior Wealth Associate
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…customer service experience. You will provide administrative support including the management of client files and accounts, meeting preparation, report generation, and research assistance.…
Added 29 mins ago
CC
Head of Revenue, Sales and Partnerships
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- Full-time
The role may also support broader Restaurant Associates (RA) and Catering, Venues & Events (CVE) growth priorities across Western Canada, including strategic partnerships, venue…
Added 43 mins ago
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Added 59 mins ago
SA
Finance Business Partner (FP&A)
Schema App
Remote, Canada
- $105,000 to $110,000 CAD / year
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Develop process documentation and support the implementation and optimization of finance systems and tools.

Premier

Processing Manager

London, ON, Canada

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually. · Full-time

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Job details

Pay: Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

We are Premier Marine Insurance Group (West) Inc. and Premier Canada Assurance Managers Ltd., a Canadian Managing Underwriting Agency that has been writing specialty lines for domestic and Lloyd's insurers since 1989. A leader in the Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers, and our carriers trust us to look after the authority they have given us.

Role Overview:

We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation are completed accurately and on time. You'll give the team clear priorities, build consistent ways of working and partner closely with Underwriting, Finance and other business teams to keep work moving and service standards high.

This is a hands-on leadership role. You will coach and develop employees, balance workloads, monitor quality and turnaround times, resolve processing issues and identify practical ways to improve our workflows. Your leadership will help our underwriters serve brokers effectively and support the overall strength of our underwriting operation.

Key Responsibilities:

Leading our people

Lead, coach and support the Processing Team, creating a collaborative, accountable and service-focused environment.
Set day-to-day priorities, allocate work and adjust coverage so service expectations are consistently achieved.
Support employee onboarding, training and ongoing development, and provide clear, regular feedback.
Identify team training needs and build technical knowledge, confidence and consistency.
Plan coverage for peak periods and employee absences so essential work continues without disruption.

Running the processing operation

Oversee the accurate and timely processing of new business, renewals, endorsements, cancellations, policy issuance, invoicing and related documentation.
Make sure underwriting information and supporting documentation are complete, accurate and properly maintained.
Monitor daily workflow, transaction volumes and outstanding work, and address backlogs or service issues promptly.
Act as an escalation point for complex processing, documentation and service matters.
Work closely with Underwriters to align processing support with underwriting priorities and broker needs.
Partner with Finance to resolve invoicing, premium and transactional discrepancies.

Quality, service and continuous improvement

Establish and maintain clear, consistent processing standards, procedures and service expectations.
Monitor accuracy, productivity, turnaround times, outstanding work, rework and error trends.
Identify recurring errors, bottlenecks and workflow challenges, and put practical corrective actions in place.
Develop quality-control measures that improve consistency and reduce rework.
Look for opportunities to simplify processes, reduce manual effort and improve operational efficiency.
Support the implementation and adoption of system, workflow and process changes.

Performance reporting and collaboration

Develop and monitor operational measures that provide clear visibility into workload, quality and team performance.
Provide management with regular updates and useful insights on volumes, service levels, backlogs, accuracy and resource needs.
Build strong working relationships with Underwriting, Finance and other internal partners.
Communicate procedural, workflow and system changes clearly to the team.
Participate in cross-functional initiatives that affect underwriting operations and service delivery.

Qualifications:

A minimum of five years of progressive experience in Canadian property and casualty insurance, preferably in processing, underwriting support, policy administration or a similar operational role.
Experience leading, supervising or providing day-to-day direction to employees.
Strong knowledge of insurance policy administration and processing, including new business, renewals, endorsements, cancellations, policy issuance and related documentation.
Excellent attention to detail and a clear commitment to accuracy, quality and timely service.
Strong organizational and workload-management skills, with the ability to manage competing priorities.
Clear written and verbal communication skills and a practical, solutions-focused approach to problem solving.
Proficiency with Microsoft Office and the ability to work effectively with insurance policy administration and underwriting systems.

Business Expertise:

Experience in commercial property and casualty, specialty insurance or an MGA environment an asset.
Experience leading or supporting process-improvement initiatives and developing procedures, workflows or operational controls an asset.

Compensation:

Based on qualifications of applicant pay grade may vary from $80,000 to $95,000 annually.

What We Offer:

Group benefits, including extended health, dental, life insurance.
Group RRSP with company matching.
Vacation, hybrid work and support for professional development, including leadership development.

How to Apply:

If this sounds like you, please send us your resume and a short note explaining why the role interests you.

Vacancy: This posting is for an existing vacancy.
Use of AI: We may use artificial intelligence tools to help screen, assess or select applicants for this role.
Pay history: We will not ask what you have been paid in past or current roles.
Hearing back: If we interview you, we will let you know within 45 days of your final interview whether we have made a hiring decision.

We're committed to employment equity, diversity and inclusion, and we welcome applications from everyone. If you need accommodation at any point in our hiring process, let us know and we'll work with you in line with applicable provincial human rights and accessibility requirements.

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More about this job

Responsibilities

Lead and develop the Processing Team, setting priorities, allocating workloads, and ensuring accurate, timely processing of insurance transactions and documentation. Monitor quality, productivity, service levels, and backlogs; resolve escalations and collaborate with Underwriting and Finance to improve workflows and operational performance.

Requirements

Requires at least five years of progressive Canadian property and casualty insurance experience, along with experience leading, supervising, or directing employees. Candidates should have strong policy administration and processing knowledge, excellent organizational and communication skills, attention to detail, and proficiency with Microsoft Office and insurance systems; commercial, specialty, or MGA experience is an asset.

Skills

Team Leadership
Employee Coaching And Development
Policy Processing
Workload Management
Quality Control
Process Improvement
Workflow Management
Operational Reporting
Attention To Detail
Problem Solving
Written And Verbal Communication
Microsoft Office
Insurance Systems
Cross-Functional Collaboration

Benefits

Extended Health Insurance
Dental Insurance
Life Insurance
Group RRSP With Company Matching
Vacation
Hybrid Work
Professional Development
Leadership Development

Visa sponsorship

Not detected in the job text

Keywords

Canadian Property And Casualty Insurance
Specialty Insurance
Managing Underwriting Agency
MGA
Underwriting Support
Policy Administration
New Business
Renewals
Endorsements
Cancellations
Policy Issuance
Invoicing
Insurance Documentation
Premium Reconciliation
Processing Standards
Quality Control
Turnaround Times
Backlog Management
Workflow Improvement
Operational Controls
Performance Reporting
Microsoft Office
Underwriting Systems
Employee Onboarding
Employee Training
Workload Allocation

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