Business Development Manager

Company Overview Vortex Freight Systems is a North American Logistics provider specializing in customized supply chain solutions for organizations operating across Canada, the United States, and Mexico. We are a modern, entrepreneurial company that values our people, prioritizes customer service, and is committed to building long-term partnerships with our customers. As we continue to expand our operations and service offerings, we are looking for talented, driven professionals to join our team. We offer an environment where initiative, collaboration, and relationship-building are valued, with a shared commitment to delivering exceptional service and building the best team in the industry.

Job Overview: We are seeking a results-driven Business Development Manager to join our team in the Greater Toronto market. This hybrid role combines consultative sales and account management, with a focus on growing existing customer relationships, identifying new business opportunities, and expanding Premium Line Transport's presence in the region. The ideal candidate will have a strong understanding of logistics, procurement, or supply chain management, along with a proven ability to build relationships, develop strategic partnerships, and deliver profitable business growth. This position offers flexibility to work remotely when not meeting with customers, while requiring occasional on-site attendance at our Brampton, ON office as business needs dictate. Standard working hours are 8:30 a.m. to 5:00 p.m.

Responsibilities and Duties:

• Independently drive new sales through proactive outreach and relationship building.
• Source new leads daily, including cold calling and leveraging Inside Sales and Dormant Account lists.
• Complete 5–10 prospecting calls per day when not traveling.
• Maintain accurate CRM entries (calls, emails, notes, deals, leads, calendar) with a minimum of 10 entries per day.
• Work with the VP of Sales and team members to primarily focus on selling transportation services within the Canadian market while also developing opportunities for Vortex Group’s U.S. and Mexico services.
• Schedule and conduct weekly in‑person meetings to promote services across Canada.
• Manage accounts to retain existing business and expand share of wallet.
• Monitor and communicate competitor activity, service changes, and industry trends.
• Identify, qualify, and develop relationships with prospective clients.
• Stay informed on market conditions to create competitive, margin‑enhancing offers.
• Drive year‑over‑year profitable revenue through opportunity recognition.
• Actively support division growth and help exceed team goals.
• Identify opportunities within existing accounts to introduce additional services.
• Gather information and make strong, independent business decisions.
• Work with team members and leadership on pricing strategies.
• Participate in sales meetings and assist senior management with goals, targets, and forecasting.
• Serve as the primary link between customers and the Customer Service Department (CSD).
• Conduct monthly calls to assess needs and maintain strong relationships.
• Complete 10 follow‑up calls per week to support account engagement.
• Develop a deep understanding of each client’s purchasing, logistics, and planning functions.
• Participate in operational meetings to share client feedback and align on service improvements.

Skills and Qualifications:

• Must have 5-10 years of related experience.
• Proven ability to understand client needs, propose tailored solutions, and build long‑term relationships.
• Strong capability to negotiate pricing, service terms, and agreements with customers and carriers.
• Excellent verbal and written communication for discovery calls, client meetings, and relationship building.
• Experience in logistics, transportation, procurement, or supply chain strongly preferred.
• Background in sales, business development, or account management with a track record of revenue growth.
• Comfortable using CRM tools (SalesNow or similar) to log calls, emails, meetings, and pipeline activity.
• Ability to build and maintain a strong sales pipeline through cold calling, networking, and lead generation.
• Skilled at cultivating strong social and professional relationships with key decision‑
• Ability to gather market intel, understand competitor activity, and identify opportunities or threats.
• Thrives with limited local supervision and can manage time, travel, and priorities effectively.
• Capable of identifying issues, proposing solutions, and collaborating with leadership on corrective actions.
• A 4-year or 2-year college degree in business, operations, and/or sales is preferred, but not required
• Must have own vehicle.

Personal Attributes:

• Self-motivated - ability to take initiative, make decisions and execute with confidence. Strives to meet objectives in a fast-paced environment and can handle a high volume of work, when required
• Creative and Flexible - can multitask, prioritize and adapt to effectively address issues, respect schedules, excel under pressure
• Self-Management – ability to manage time effectively, while putting an emphasis on excellence, accuracy and responsiveness to work performance. Team Player – desire to work in a team environment
• Client Focused – driven to exceed customer expectations on a daily basis, every time
• Proactive – always taking a proactive approach to daily responsibilities in order to improve effectiveness
• Attention to Detail – strong attention to detail
• Multi-tasking – able to handle several tasks at one time without jeopardizing the quality of work output

This posting is for an new vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

• We offer car allowance, phone and computer as part of the total compensation package.
• We offer a comprehensive health and dental program to all employees.
• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
• We offer an Employee Referral Program.
• Opportunity to grow with a fast-growing logistics company.
• Collaborate closely with leaders across multiple departments and regions
• Dynamic and collaborative team environment.
• Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.