Data Entry/Call Taker Representative

Company Overview:

Vortex Freight Systems (www.vortexfreight.com) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry. We’re hiring for one of our branch locations located in Brampton Premium Line Transport. This will be Monday-Friday on-site 8:00 AM-4:30 PM

Job Overview:

The successful candidate will handle customer pickup requests, provide shipment and pickup tracking updates, book delivery appointments for appointment-required freight, and coordinate pickups with third-party brokers in areas not directly serviced by our dispatch team. The role will involve regular communication with customers, dispatch and broker partners.

Responsibilities:

• 3–6 months of experience in transportation, dispatch, call-taking or appointment booking.
• Basic computer skills.
• Strong attention to detail and accurate data entry.
• Clear, professional telephone communication.

Skills and Qualifications:

• Working knowledge of Trimble software (an asset).
• Experience handling inbound calls and customer service inquiries.
• Background in a call centre, shipping office, warehouse administration, dispatch support or appointment-booking role.
• Ability to manage high call volumes professionally.
• Experience scheduling appointments and coordinating with several parties.
• Customer-focused approach to problem-solving.
• Experience in transportation, trucking, freight, logistics, warehousing, courier or distribution will be an asset.

Personal Attributes:

• Self-Management – ability to manage time effectively, while putting an emphasis on excellence, accuracy, and responsiveness to work performance
• Communication – ability to clearly communicate, both written and orally.
• Team Player – desire to work in a team environment.
• Client– driven to exceed customer expectations on a daily basis, every time.
• Proactive – always taking a proactive approach to daily responsibilities in order to improve effectiveness.
• Attention to Detail – strong attention to detail.
• Multi-tasking – able to handle several tasks at one time without jeopardizing the quality of work output.

This posting is for an existing vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

• We offer a comprehensive health and dental program to all employees.
• Paid vacation and statutory holidays.
• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
• Opportunity to grow with a fast-growing logistics company.
• Collaborate closely with leaders across multiple departments and regions
• Dynamic and collaborative team environment.
• Make a direct impact on the company's growth and success.