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Added 39 mins ago
Assessor Coordinator Degree
HealthCareersInSask.ca
Moose Jaw, SK
Part-time
…managerial direction within an interdisciplinary team. This role is patient centered, flexible, cost effective, and quality driven, focusing on advocating for clients and coordinating…
Added 39 mins ago
Registration/Scheduling Clerk, Halifax CMHA
Nova Scotia Health and IWK Health
Halifax, NS
…virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are…
Added 39 mins ago
Genetics Analysis Specialist
Nova Scotia Health and IWK Health
Halifax, NS
…virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are…
Added 1 hour ago
Admin Assistant
HealthCareersInSask.ca
Regina, SK
Full-time
Advance computer skills, including Microsoft Office (Excel, Word and Access).
Added 1 hour ago
Clinical Research Program Manager
Nova Scotia Health and IWK Health
Halifax, NS
…virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are…
Added 2 hours ago
Facility Maintenance Representative
Quinte Health
Belleville, ON
Full-time
Quinte Health is seeking a Facility Maintenance Representative to join our Facilities team. In this role, you'll help maintain the critical infrastructure that keeps our hospitals operating…
Added 2 hours ago
Occupational Therapist - Rehabilitation Services
Nova Scotia Health Authority
NS · Sydney Mines, NS
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…caregivers and family to facilitate, restore and/or maintain the patient/clients optimal level of function in the areas of self-care, productivity and leisure. The OT provides consultation,…
Added 2 hours ago
Hospitality Service Representative
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Belleville, ON
Full-time
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Added 3 hours ago
Licensed Practical Nurse (LPN) | Long-term Care
Interior Health Authority
Kimberley, BC
Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 3 hours ago
Respiratory Therapist - 2026-2027 Graduates
Nova Scotia Health and IWK Health
All Locations, Nova
Virtual Health Access: Get convenient, on-demand care through Telus Health, in partnership with Nova Scotia Health - giving you and your family peace of mind wherever you are.
Added 3 hours ago
Clinical Nurse Specialist, Birth Unit
Nova Scotia Health and IWK Health
Halifax, NS
…virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are…
Added 3 hours ago
Occupational Therapist - Rehabilitation Services
Nova Scotia Health and IWK Health
NS · Sydney Mines, Nova
…caregivers and family to facilitate, restore and/or maintain the patient/clients optimal level of function in the areas of self-care, productivity and leisure. The OT provides consultation,…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Part-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Part-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Part-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Part-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Part-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Full-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Temporary
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 4 hours ago
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
Full-time
Perform clerical duties as required including computer data entry for patient information and tests. Communicate test results to designated parties and handle inquiries from other health…
Added 14 hours ago
Associate Clinical Representative
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Clinical Representative, Spine based in Canada.
Added 14 hours ago
Associate Clinical Representative
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Clinical Representative, Spine based in Canada.
Added 23 hours ago
Registered Nurse (RN), Post Anaesthetic Care Unit, Gyne Surgical Services - BC Women’s Hospital & Health Centre
Provincial Health Services Authority
Vancouver, BC
Temporary
A first in Canada: minimum Nurse‑to‑Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities,…
Added 23 hours ago
Registered Nurse (RN), Post Anaesthetic Care Unit, Gyne Surgical Services - BC Women’s Hospital & Health Centre
Provincial Health Services Authority
Vancouver, BC
Temporary
A first in Canada: minimum Nurse‑to‑Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities,…
Added 23 hours ago
Registered Nurse (RN), Post Anaesthetic Care Unit, Gyne Surgical Services - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
Part-time
A first in Canada: minimum Nurse‑to‑Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities,…

Prenuvo

Patient Experience Representative

Vancouver, BC, Canada

Pay: The base salary for this role ranges from $54,000 - $58,000 in local currency, depending upon experience and geographic location
Posting language: English
Posted: Sep 7, 2026

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Original job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a full time Patient Experience Representative to join our growing team! based out of our Vancouver Head Office.

This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests. As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients’ well-being is our top priority!

To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Provide excellent customer service to patients through various phone, email, and chat channels.
Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner.
Educate patients on the organization's services, policies, and procedures.
Assist patients with account setup and management, including login issues, password resets, and billing questions.
Escalate complex issues to appropriate departments for resolution.
Maintain accurate records of patient interactions and follow up on outstanding issues.
Identify opportunities to improve patient satisfaction and retention.
Participate in training and professional development activities to stay up-to-date on company products and services.
Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience.
Assist in scheduling patient appointments for scans
Guide patients with their medical intake forms and troubleshoot related issues
Act as a primary contact to manage and resolve incoming complaints with products or services
Remain calm and use supportive language when dealing with upset patients and stressful situations
Engage in new patient calls and milestone patient retention calls
Use established systems and structures to record and report on patient satisfaction
Have a willingness to take on other tasks and projects as they arise

What You’ll Bring

Industry experience in customer support, service, and success is an asset
You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
You’re reliable and self-motivated - excited by fast-paced work, and can work well under pressure
Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
Excellent written and verbal communication skills - interpersonal and collaborative skills
Ability to multitask and prioritize in a fast-paced environment.
Professionalism - you will personify the welcoming face of our clinics and services
Understanding and exhibiting a high emphasis on patient privacy and confidentiality
Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount.
Ability to work flexible hours, including weekends and holidays.
You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

First: we are Pioneers

Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
The base salary for this role ranges from $54,000 - $58,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].

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More about this job

Responsibilities

The Patient Experience Representative will provide exceptional customer service by managing incoming inquiries, scheduling appointments, and resolving patient issues via phone, email, and chat. They will also assist with patient intake, maintain accurate records, and collaborate with internal teams to ensure a seamless and positive patient experience.

Requirements

Candidates must possess strong interpersonal and communication skills, with the ability to multitask and prioritize in a fast-paced environment. Applicants are required to be legally authorized to work in Canada, as the company does not provide visa sponsorship.

Skills

Customer service
Communication
Interpersonal skills
Data analysis
Problem solving
Time management
Multitasking
Emotional intelligence
Patient privacy
Conflict resolution
Scheduling
Troubleshooting

Benefits

Free whole-body scans
Health insurance
Dental insurance
Vision insurance
Mental health coverage
Flexible vacation policy
RRSP retirement savings plan
TFSA retirement savings plan

Visa sponsorship

Not detected in the job text

Keywords

Patient Experience
Customer Support
Healthcare
Proactive Healthcare
MRI
Patient Retention
Data Analysis
Scheduling
Medical Intake
Confidentiality
Startup Environment
Communication
Interpersonal Skills
Time Management
Emotional Intelligence
Conflict Resolution
Billing
Account Management

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