Student Services Coordinator

About us

Established more than 60 years ago, Reeves College is a vocational licensed college that embodies excellence in education with courses that empower graduates for remarkable success in business. We have meticulously designed diploma programs in business, healthcare, legal administration, and art and design to prepare graduates for thriving careers in their chosen fields.

 

Job Posting: Student Services Coordinator

Position Title: Student Services Coordinator

Location: Reeves College – Calgary North Campus

Reports To: Campus Director

Position Type: Full-Time (Monday – Friday, 9:00 AM – 5:00 PM)

Compensation: $45,000 – $50,000 / year

About Reeves College

At Reeves College, we are dedicated to helping our students achieve their career goals by delivering quality, career-focused education. We create a supportive, dynamic learning environment designed to empower our students from day one through graduation.

Job Summary

The Student Services Coordinator plays a vital role in supporting student retention, academic success, and overall campus satisfaction. Acting as a key point of contact for our student body, you will deliver guidance, coordinate academic support initiatives, and handle critical daily campus administration.

If you are a proactive, empathetic professional passionate about helping students succeed in a fast-paced environment, we want to hear from you!

Key Responsibilities & Essential Duties

1. Student Engagement & Academic Support

• Academic & Personal Advising: Guide students through school policies, attendance requirements, academic standings, and probation plans to help them stay on track for graduation.

• Retention Initiatives: Help plan and execute proactive retention strategies, including student orientations, peer tutoring programs, and student appreciation events.

• Student Resolution: Serve as a primary point of contact for student inquiries, concerns, and conflict resolution, maintaining high standards of customer service and empathy.

• Resource Referral: Provide basic guidance on financial options, student support services, and community resources to assist students facing personal or financial challenges.

2. Campus Operations & Administration

• Record Management: Maintain meticulous, up-to-date student files and records (attendance, grades, progress reports, and communication logs) in compliance with institutional standards.

• Operational Coordination: Support the Campus Director with daily front-office administration, class schedules, room assignments, and instructional material needs.

• Workflow & Timelines: Manage incoming communication, handle front-desk/phone inquiries, and ensure administrative deadlines are consistently met.

3. Institutional & Regulatory Compliance

• Professional Standards: Model professionalism, integrity, and respect across all student, faculty, and staff interactions.

• Policy Adherence: Maintain strict confidentiality and adhere to all college policies, procedures, and provincial regulatory guidelines.

Qualifications & Requirements

• Education: Post-secondary Diploma or Bachelor’s Degree in Business Administration, Communications, Education, or a related field preferred.

• Experience: 1 to 3 years of administrative, customer service, or student advising experience in a fast-paced environment (prior career college or post-secondary experience is a strong asset).

• Technical Skills: High proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and experience working with databases or Student Information Systems (SIS).

Skills & Core Competencies

• Interpersonal Excellence: Outstanding verbal and written communication skills with a natural ability to build rapport and handle sensitive situations with tact and empathy.

• Organization & Multitasking: Strong time-management capabilities with a proven ability to prioritize tasks, meet tight deadlines, and thrive under pressure.

• Problem-Solving Mindset: Proactive approach to identifying student needs and resolving daily administrative challenges efficiently.

• Financial Aid Knowledge: Familiarity with Alberta Student Aid / provincial student funding programs is considered a strong asset.

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Don’t hold back! - apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team.
We are proudly Canadian - rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.