Registered Nurse - Teletriage, Health Link
- Edmonton, AB, Canada
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Job details
- Posting language
- English
- Posted
Original job description
- Classification:
- Registered Nurse
- Union:
- United Nurses of Alberta
- Unit and Program:
- Health Link, Teletriage
- Primary Location:
- Seventh Street Plaza
- Location Details:
- As Per Location
- Multi-Site:
- At (UNA only)
- FTE:
- 0.70
- Posting End Date:
- 09-NOV-2026
- Temporary Employee Class:
- Temp P/T Benefits
- Date Available:
- 30-NOV-2026
- Temporary End Date:
- 05-OCT-2027
- Hours per Shift:
- 7.75
- Length of Shift in weeks:
- 12
- Shifts per cycle:
- 40
- Shift Pattern:
- Days, Nights, Weekends
- Days Off:
- As Per Rotation
- Minimum Salary:
- $44.56
- Maximum Salary:
- $60.98
- Vehicle Requirement:
- Not Applicable
Completion of an accredited nursing education program.
Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).
Additional Required Qualifications:Qualified candidates will have a minimum of three (3-5 years) years recent experience as a registered nurse in a clinical setting, including experience in a variety of clinical areas that require high levels of independent and advanced assessment skills, strong critical thinking and excellent probing skills to extract pertinent information to support clinical decisions. They will also require recent experience working with diverse client populations and clinical issues including emergency, pediatrics, maternal/child, medical/ surgical and critical care. They will also have the ability to successfully deal with stress in a high call volume contact center and in addition, they will be able to work comfortably with a variety of computer databases. A minimum typing speed of 35 WPM is a must. Intermediate computer skills are also a requirement for this position
Preferred Qualifications:A Baccalaureate Degree in Nursing is preferred. Experience interacting with clients over the telephone is also preferred.
More about this job
Responsibilities
The Registered Nurse at Primary Care Alberta will assess callers' health concerns by phone and advise them on next steps. The role involves gathering clinical information through targeted questions and making triage decisions in a high call volume setting.
Requirements
Candidates need an accredited nursing education, registration or eligibility with the College of Registered Nurses of Alberta, and current BCLS-HCP certification. Three to five years of recent clinical nursing experience across emergency, pediatrics, maternal/child, medical/surgical and critical care is required, along with strong computer skills and a typing speed of 35 WPM.
Skills
- Clinical assessment
- Telephone triage
- Critical thinking
- Advanced assessment
- Probing questioning
- Clinical decision-making
- Stress management
- Computer databases
- Typing (35 WPM)
- Intermediate computer skills
- Emergency nursing
- Pediatric nursing
- Maternal/child nursing
- Medical/surgical nursing
- Critical care nursing
- Client communication
- Telephone client interaction
- Patient education
Categories
- Healthcare
- Customer Service & Support
- Government & Public Sector
Keywords
- Registered Nurse
- Teletriage
- Telephone triage
- Health Link
- Health advice line
- Nurse triage
- Clinical assessment
- Critical thinking
- CRNA
- BCLS
- Emergency nursing
- Pediatrics
- Critical care
- Call centre
- Medical databases
- Typing
- Alberta
- Nursing
Seniority
Mid level
Licences and certifications
- CRNA registration
- BCLS-HCP
Tools
- Computer databases
Languages
- English
Fields of study
- Nursing