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Primary People Group

Design Centre Coordinator

Toronto, ON, Canada

Compensation: $55,000 - $65,000 CAD · Full-time

Apply About employer

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Job details

Pay: Compensation: $55,000 - $65,000 CAD
Job type: Full-time
Apply by: Apr 5, 2027
Experience: Post-secondary administrative diploma or certificate, or a minimum of 2 years of customer service or administrative experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

Position: Design Centre Coordinator

Location: Burlington, Ontario

Compensation: $55,000 - $65,000 CAD

Use of AI: We do not use AI in the screening and interviewing process. A member of our team reads your resume and meets with you.

Overview of the Role

The homebuying journey is one of the most meaningful experiences a family can go through and our client’s Design Centre is where that journey comes to life. As the Design Centre Coordinator, you’ll be the welcoming first face homeowners meet and the steady hand behind the scenes that keeps every appointment, file and detail running seamlessly. This is a role for someone who finds equal satisfaction in creating a warm, polished client experience and in the organizational precision that makes it possible.

What You’ll Be Doing

Master the Calendar: Own the design appointment schedule, partnering with Consultants to accommodate urgent requests and time-sensitive deadlines without breaking a sweat.
The Homeowner Welcome: Be the face of the customer experience, welcoming visitors, conducting tours of features and upgrades, and ensuring every homeowner feels prioritized from the moment they walk in.
File & Data Integrity: Maintain complete homeowner files (contracts, drawings, price lists) and ensure all selection documentation is processed and distributed to the right departments on time.
Operational Support: Support sample material management and inventory, track deposit payments, and keep the Design Centre polished and client ready at all times.
Proactive Communication: Send appointment reminders, handle pre-appointment inquiries, and follow up on outstanding items to keep projects moving forward.
Team Collaboration: Liaise with the Open House and Design teams to align on policies, scheduling and quick resolution of any hiccups.

You’ll Thrive Here If

You have a Refining Eye: You catch the small details in a contract or a schedule that others might miss. You take pride in your work being accurate and organized.
You’re a Communication Pro: You can handle a high energy environment with a calm, polished and welcoming demeanor, whether you’re on the phone or in person.
You Love the Puzzle of Scheduling: You enjoy the challenge of managing multiple priorities and can pivot quickly when deadlines shift or urgent needs arise.
You’re Solutions Oriented: When a conflict or a sensitive issue pops up, you don’t just flag it, you look for the fix. You’re comfortable de-escalating situations and handling them with discretion.

What We’re Looking For

Post-secondary administrative diploma or certificate, or a minimum of 2 years of customer service or administrative experience.
Experience working with the public in a sales and/or customer service environment.
Professional, warm, and white glove customer service approach.
Proficiency with Microsoft Office (Work, Excel, PowerPoint and Outlook).
Bonus Points: If you have an Interior Design or Decorating background, experience in new home construction and have used Constellation Newstar homebuilding software before.

Work Environment & Schedule

Monday to Friday, 8:30 am – 5:00 pm, on-site at our client’s Design Centre/Head Office in Burlington, Ontario.
Occasional evening or weekend availability may be required for special events and model home openings.
Construction site visits may be required during active build periods and personal protective equipment will be provided.

Why Join Us

Our client is a Canadian company with over 50 years of history
Generous PTO, 15 vacation days and 6 paid personal days
A comprehensive benefits plan
A tight knit, high performing, and collaborative team culture
Team events, BBQs, themed challenges, and get togethers

About Our Client

They’re a family-owned company celebrating 50 years of homebuilding excellence. Founded over 50 years ago, they’re dedicated to excellence in the new home industry with design-forward, high-quality homes. Their homes offer an exceptional lifestyle and enhanced value for the communities they belong to. Their commitment remains steadfast as they continue to craft communities and build homes that their customers are proud to call home.

Additional Notes:

Job Vacancy: We’re hiring to support increasing demand and continue delivering an exceptional customer experience.
Commitment to Equal Opportunity: Our client is an equal opportunity employer. They welcome applicants of all backgrounds and provide fair consideration regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
Accessibility Statement: They are committed to providing an accessible hiring experience. If you require any accommodation, please let us know and we will work with you to provide the necessary support.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Coordinate design appointments, welcome homeowners, conduct tours, and provide a polished customer experience. Maintain homeowner files and selection documents, support sample inventory and deposit tracking, communicate with clients, and coordinate with Design and Open House teams.

Requirements

Applicants need a post-secondary administrative diploma or certificate, or at least two years of customer service or administrative experience, along with experience serving the public in a sales or customer service setting. A professional, welcoming service approach and Microsoft Office proficiency are required; interior design, new home construction, and Constellation Newstar experience are advantageous.

Skills

Appointment Scheduling
Customer Service
Homeowner Relations
File Management
Data Accuracy
Document Processing
Inventory Management
Payment Tracking
Microsoft Office
Written and Verbal Communication
Time Management
Problem Solving
Conflict De-escalation
Attention to Detail
Team Collaboration
Interior Design

Benefits

Paid Time Off
15 Vacation Days
6 Paid Personal Days
Comprehensive Benefits Plan
Team Events

Visa sponsorship

Not detected in the job text

Keywords

Design Centre
Homebuilding
New Home Construction
Design Appointments
Homeowner Experience
Customer Service
Sales
Appointment Scheduling
Homeowner Files
Contracts
Drawings
Price Lists
Selection Documentation
Sample Materials
Inventory Management
Deposit Payments
Microsoft Office
Word
Excel
PowerPoint
Outlook
Interior Design
Decorating
Constellation Newstar
Open House
Construction Site Visits
Personal Protective Equipment

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