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Added 15 mins ago
IF
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Prime Fx

Customer Service Representative

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Prime FX

Prime FX is a trusted foreign exchange and money transfer service provider committed to
delivering competitive exchange rates, exceptional customer service, and reliable cross-border payment solutions.

We are seeking a customer-focused and detail-oriented Customer service representative Foreign exchange teller to join our Burnaby branch.

Position Summary

The Customer service representative/Foreign Exchange Teller will be responsible for managing day-to-day currency exchange
and money transfer transactions while ensuring excellent customer service, operational accuracy, and compliance with company policies.

The successful candidate will play a key role in building long-term client relationships, managing branch cash positions, and contributing to the growth of the business through effective cross-selling of services.

Key Responsibilities

Customer Service & Relationship Management

• Deliver exceptional customer service to all walk-in and repeat clients.
• Build, maintain, and nurture strong customer relationships to encourage repeat
business and referrals.
• Understand customer needs and provide appropriate foreign exchange and money
transfer solutions.
• Professionally handle customer inquiries, concerns, and transaction requests.
Foreign Exchange & Money Transfer Operations
• Process foreign currency exchange transactions accurately and efficiently.
• Process domestic and international money transfer transactions in accordance with
company policies and regulatory requirements.• Educate customers on available products and services, including exchange rates
and transfer options.
• Cross-sell money transfer services to currency exchange customers and foreign
exchange services to money transfer customers.

Cash Management & Reconciliation

• Maintain accountability for assigned cash till and currency inventory.
• Monitor daily cash positions and ensure adequate stock levels of various foreign
currencies.
• Provide recommendations to management regarding currency inventory
replenishment requirements.
• Accurately reconcile cash balances and transactions at the end of each business
day.
• Investigate and promptly report any discrepancies.

Reporting & Administration

• Prepare and submit daily reports relating to currency sales, purchases, collections,
remittances, and branch activities.
• Maintain accurate records of transactions and supporting documentation.
• Ensure compliance with internal controls, operational procedures, and regulatory
requirements.
Compliance & Risk Management
• Adhere to all applicable regulatory, AML (Anti-Money Laundering), KYC (Know Your
Customer), and company compliance requirements.
• Escalate unusual or suspicious transactions in accordance with company
procedures.
• Maintain confidentiality of customer and business information at all times.

Qualifications & Requirements

Minimum Qualifications

• Bachelor's degree in any discipline.
• Legally authorized to work in Canada without requiring current or future employersponsored work authorization.
• Proven experience in a customer-facing role with demonstrated success in
delivering excellent customer service.

Preferred Qualifications

• Experience in foreign exchange, financial services, banking, money transfer, retail
financial services, or cash-handling environments.
• Strong cash management and reconciliation skills.
• Experience with sales, relationship management, or cross-selling financial products and services.

Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong numerical aptitude and attention to detail.
• Ability to handle cash accurately and responsibly.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and general computer applications.
• High degree of integrity, professionalism, and accountability.

What We Offer

• Competitive salary
• Health Benefits
• Opportunity to be part of a growing and dynamic foreign exchange business.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
Prime FX is an equal opportunity employer and welcomes applications from qualified candidates
of all backgrounds. We thank all applicants for their interest; however, only those selected for an
interview will be contacted.

Apply About employer

More about this job

Responsibilities

Serve walk-in and repeat customers by processing foreign currency exchanges and domestic and international money transfers, addressing inquiries, and recommending or cross-selling relevant services. Manage cash tills and currency inventory, reconcile daily transactions, prepare branch reports, maintain accurate records, and follow regulatory, AML, KYC, and company procedures.

Requirements

A bachelor's degree in any discipline and proven customer-facing experience delivering excellent service are required, along with legal authorization to work in Canada without employer-sponsored work authorization. Preferred qualifications include experience in foreign exchange, financial services, banking, money transfers, retail financial services, or cash handling; strong reconciliation and cash-management skills; and sales or cross-selling experience.

Skills

Customer Service
Foreign Exchange Transactions
Money Transfer Operations
Cash Management
Cash Reconciliation
Currency Inventory Management
Sales and Cross-Selling
Relationship Management
Numerical Aptitude
Attention to Detail
Communication
Organization and Time Management
Microsoft Office
AML and KYC Compliance
Risk Management
Recordkeeping and Reporting

Benefits

Health Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Foreign Exchange
Currency Exchange
Money Transfers
Domestic Payments
International Payments
Customer Service
Cash Handling
Cash Management
Cash Reconciliation
Currency Inventory
Cross-Selling
Relationship Management
Exchange Rates
AML
KYC
Regulatory Compliance
Risk Management
Transaction Processing
Internal Controls
Daily Reporting
Recordkeeping
Microsoft Office
Financial Services
Banking

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