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Added 25 mins ago
AS
Sr FinOps Architect
Ardent SoftSol Inc.
Toronto, ON
- Contract
This job posting is for an active and ongoing vacancy. We are seeking a Sr. FinOps Architect to join the NGS Cloud Advisory and Consulting Unit. This role focuses on Azure and Snowflake…
Added 25 mins ago
A
Senior Finance Planning & Pigment Analyst
Addepar
Canada
- Full-time
Addepar is seeking a proactive, analytically minded Senior Finance Planning & System Analyst to drive the modernization, automation, and scalability of our global finance function. In this…
Added 25 mins ago
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Sr FinOps Architect
TechDoQuest
Toronto, ON
- Contract
As a Sr. FinOps Architect within the NGS Cloud Advisory and Consulting Unit, you will lead the FinOps practice and serve as a subject matter expert (SME) for clients on cloud cost…
Added 25 mins ago
R
Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
Working knowledge of Snowflake or a comparable cloud data warehouse, and SQL.
Added 25 mins ago
Security Analyst (Future Opportunities)
Mariner
NB
…with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 25 mins ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Databases, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 25 mins ago
Security Analyst (Future Opportunities)
Mariner
NB · NL · NS · PE
…with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 54 mins ago
ZL
FinOps Architect
ZenithInfotek LLC
Toronto, ON
- Full-time
As a Sr. FinOps Architect within the NGS Cloud Advisory and Consulting Unit, you will lead the FinOps practice and serve as a subject matter expert (SME) for clients on cloud cost…
Added 54 mins ago
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Chef d'Équipe Cybersécurité (DFIR)
DELAN - IT Talent Solutions
Laval, QC
- Full-time
Expérience en Azure, Amazon Web Services et Google Cloud Platform
Added 1 hour ago
CO
IT Application Analyst 3 - HCM Systems
City of Surrey
Surrey, BC
- $59.84 to $67.86 CAD / hour
- Full-time
Reporting to the IT Business Applications and Integrations Manager, the IT Application Analyst 3 - HCM Systems supports the City's Human Capital Management portfolio. The focus is HRIS and…
Added 1 hour ago
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Business Architect
SLMCON
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re on the lookout for a Business Analyst who thrives in fast-paced environments, loves working with people, and wants to help shape an amazing workplace where innovation, autonomy, and…
Added 1 hour ago
Senior BI Analyst, Reporting & BI (m/f/x)
HelloFresh
Toronto, ON
As a Senior BI Analyst in the Reporting & BI team, you will be the owner of HelloFresh's data landscape for your domain. You will build and maintain the data infrastructure that powers…
Added 1 hour ago
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Senior Information Security (Application Security)
TD
Toronto, ON
- Full-time
We are looking for a Senior Information Security Analyst with strong experience in application security, vulnerability management and security engineering, along with hands-on programming…
Added 2 hours ago
CT
Senior Business Intelligence Analyst – Commercial Strategy
Consumer Tech
Vancouver, BC · Ottawa, ON · Montreal, QC
- Full-time
We are looking for a highly skilled and intellectually curious Senior Business Intelligence Analyst to completely modernize how we extract, automate, and present data. This role sits at the…
Added 3 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 3 hours ago
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Team Lead, Integration
BRP
Sherbrooke, QC
- Full-time
In this role, you will lead an Agile, multidisciplinary team including integration architects, analyst-developers, and functional analysts. You will oversee the design, development, and…
Added 3 hours ago
RI
Senior Data Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
…comfortable working with business users along with business analyst…
Added 3 hours ago
PG
Business Data Analyst
Pacer Group
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Job Title: Business Analyst (SQL, T-SQL, PL/SQL)
Added 3 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it -…
Added 3 hours ago
N
Application Developer
NetworkPedia
AB · Edmonton, AB
- Contract
We are seeking an experienced Application Analyst – Intermediate to support application development, maintenance, and enhancement initiatives for a public-sector energy and minerals…
Added 3 hours ago
TI
Cloud Financial Operations Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
Tecsys Inc. is seeking a highly skilled and detail-oriented Cloud Financial Operations Analyst to join our team. As a FinOps Analyst, you will play a critical role in managing and…
Added 3 hours ago
KT
Cyber Security Analyst
koundinyasa Technology Services
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Knowledge of IAM policies, cloud monitoring, and data encryption.
Added 4 hours ago
A
Business Intelligence Analyst
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
As a Business Intelligence Analyst, you will build and support Power BI reporting products and contribute to business-facing AI agents that improve everyday workflows. In this role you will…
Added 4 hours ago
PG
Data Analyst
Pacer Group
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Job Title: Data Analyst (10+ years exp, GCP knowledge)
Added 4 hours ago
AI
Business Intelligence Analyst
Apotex Inc.
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
- Full-time
As a Business Intelligence Analyst, you will build and support Power BI reporting products and contribute to business-facing AI agents that improve everyday workflows. In this role you will…

Prime Quadrant

Help Desk Analyst

Toronto, ON, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 1–2 years of experience in an IT helpdesk, technical support, desktop support, or similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Prime Quadrant

Prime Quadrant serves over 240+ affluent families, with approximately CAD 26 billion in Assets under Consultation*. Our mission is to empower families for the future and assist them across the full range of their financial, social, and human capital needs.

Our culture is the Prime Quadrant PATH – we are Purposeful, Authentic, Tenacious, and Humble. We love the work we are privileged to do, the wonderful group of families we are fortunate to serve, and the exceptional team we have assembled. We have been on a growth trajectory for several years. Prime Quadrant is proud to be designated one of the Best Workplaces™ in Canada.

To learn more about Prime Quadrant, please visit: https://www.primequadrant.com

The Opportunity

The Helpdesk Analyst is the first point of contact for technology support across the organization. This role is responsible for resolving day-to-day technology issues, supporting employee onboarding and offboarding, managing hardware and software requests, and ensuring employees have a reliable and positive technology experience.

Working closely with the IT Operations Analyst, this role provides an opportunity to build broad technical skills across Microsoft 365, endpoint management, identity, networking, cybersecurity, and IT operations.

The ideal candidate is curious, service-oriented, technically capable, and eager to learn. They should enjoy solving problems and have the judgment to know when an issue should be resolved independently versus escalated to the IT Operations Analyst.

Key Responsibilities

Helpdesk & Technical Support

Serve as the first point of contact for employee technology support.
Respond to helpdesk requests and troubleshoot hardware, software, connectivity, and account issues.
Diagnose and resolve common Windows, Microsoft 365, Teams, Outlook, OneDrive, and browser-related issues.
Support employees with printers, peripherals, monitors, docking stations, mobile devices, and other technology equipment.
Troubleshoot basic network and connectivity issues.
Escalate complex or recurring issues to the IT Operations Analyst with appropriate troubleshooting information.
Maintain a high standard of customer service and communication throughout the support process.

User Onboarding & Offboarding

Prepare and configure laptops, desktops, peripherals, and other equipment for new employees.
Set up user accounts, applications, permissions, and required technology services.
Support employee onboarding and ensure technology is ready on or before their start date.
Execute standard offboarding procedures, including equipment recovery and access removal.
Maintain accurate records of assigned devices and technology assets.
Coordinate equipment replacements, repairs, and returns.

Microsoft 365 & Identity Support

Assist with routine Microsoft 365 administration.
Support password resets, MFA issues, account troubleshooting, and basic access requests.
Assist with Entra ID user and group administration under established procedures.
Support Microsoft Teams, Outlook, OneDrive, SharePoint, and other Microsoft 365 applications.
Troubleshoot common authentication and access issues.
Escalate complex identity or access issues to the IT Operations Analyst.

Endpoint Management

Assist with Windows device deployment, configuration, and maintenance.
Support Intune and endpoint management activities.
Assist with device patching, software installation, and configuration.
Help maintain endpoint security and compliance standards.
Track hardware inventory and device assignments.
Assist with device lifecycle management, including provisioning, replacement, and retirement.

IT Operations Support

Perform routine IT operational tasks under the direction of the IT Operations Analyst.
Monitor and respond to routine system alerts or operational notifications.
Assist with software deployments, system updates, and technology projects.
Maintain IT documentation, knowledge articles, and standard operating procedures.
Identify recurring issues and recommend opportunities for improvement.
Assist with testing and deployment of new technology solutions.

Security & Compliance

Follow Prime Quadrant's security policies and procedures.
Help employees recognize and respond appropriately to phishing and other security threats.
Assist with endpoint security and compliance activities.
Escalate suspicious activity or potential security incidents promptly.
Ensure devices and accounts are handled according to established security standards.
Maintain confidentiality when handling employee, client, and company information.

Documentation & Continuous Improvement

Accurately document incidents, requests, troubleshooting steps, and resolutions.
Build and maintain internal knowledge articles for common issues.
Identify recurring support issues and work with the IT Operations Analyst to address root causes.
Look for opportunities to improve the employee technology experience.
Suggest automation or process improvements where appropriate.

What We're Looking For

Required

1–2 years of experience in an IT helpdesk, technical support, desktop support, or similar role.
Strong customer service and communication skills.
Basic knowledge of Windows operating systems.
Experience supporting Microsoft 365 applications.
Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, and VPNs.
Experience troubleshooting hardware, software, and connectivity issues.
Strong problem-solving and troubleshooting skills.
Excellent attention to detail.
Ability to prioritize and manage multiple support requests.
Willingness to learn and develop technically.

Nice to Have

Experience with Microsoft Entra ID.
Experience with Microsoft Intune or Autopilot.
Experience supporting Microsoft Teams, SharePoint, OneDrive, and Exchange Online.
Experience with endpoint security or RMM tools.
Basic PowerShell knowledge.
Experience with an ITSM or ticketing platform.
Microsoft certifications such as AZ-900, MD-102, MS-900, or equivalent experience.
Experience working in a professional services, financial services, or other security-conscious environment.

How You Work

We are looking for someone who:

Puts users first. You understand that good IT support is about solving the user's problem, not simply closing the ticket.
Is curious. You want to understand why something isn't working rather than relying solely on scripted fixes.
Communicates clearly. You can explain technical concepts to people with different levels of technical knowledge.
Takes ownership. You follow an issue through to resolution or make sure it is properly handed off.
Knows when to escalate. You are comfortable asking for help when an issue exceeds your experience or permissions.
Documents your work. You understand that good documentation makes the entire Technology team more effective.
Looks for patterns. You notice recurring issues and bring them forward rather than repeatedly fixing the same problem.
Wants to grow. You are interested in developing toward broader IT operations, systems administration, cloud, security, or automation responsibilities.

Compensation

Competitive base salary range $70,000 - $85,000 CAD
Performance-based bonus structure.
Career advancement opportunities based on demonstrated performance.
Comprehensive health benefits.
Retirement plan.
Up to $1,000 per annum reimbursement for relevant continuing education expenses.
Wellness allowance up to $600 per annum.
3 weeks’ vacation per annum.
Paid sick and personal days.
Volunteering day.

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More about this job

Responsibilities

Provide first-line technology support by troubleshooting employee hardware, software, connectivity, and account issues, and escalate complex issues when appropriate. Support onboarding and offboarding, Microsoft 365 and endpoint administration, IT operations, security practices, asset tracking, and accurate documentation.

Requirements

Requires 1–2 years of experience in helpdesk, technical support, desktop support, or a similar role, along with customer service and communication skills, Windows and Microsoft 365 knowledge, and basic networking understanding. Candidates should be skilled at troubleshooting and prioritizing requests, attentive to detail, and eager to learn; experience with Entra ID, Intune, PowerShell, ticketing platforms, or relevant certifications is an asset.

Skills

Customer Service
Technical Support
Windows
Microsoft 365
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Wi-Fi
DNS
DHCP
VPN
Microsoft Entra ID
Microsoft Intune
Endpoint Management
Identity and Access Management
Problem-Solving

Benefits

Performance-Based Bonus
Career Advancement Opportunities
Comprehensive Health Benefits
Retirement Plan
Continuing Education Reimbursement
Wellness Allowance
Three Weeks' Vacation
Paid Sick Days
Paid Personal Days
Paid Volunteering Day

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
IT Support
Windows
Microsoft 365
Microsoft Teams
Outlook
OneDrive
SharePoint
Exchange Online
Microsoft Entra ID
Microsoft Intune
Autopilot
PowerShell
Endpoint Management
Endpoint Security
Identity and Access Management
Multi-Factor Authentication
Networking
Wi-Fi
DNS
DHCP
VPN
ITSM
Ticketing Platform
Hardware Inventory
Device Lifecycle Management
Cybersecurity
Phishing
IT Operations
AZ-900

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