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Added 9 mins ago
WC
Service Desk Analyst (1 year term)
Western Canada Lottery Corporation (WCLC)
Winnipeg, MB
- Full-time
The Western Canada Lottery Corporation is looking for a Service Desk Analyst (1 year term) to join our IT Operations team. The Service Desk is our first point of contact when our teams need…
Added 9 mins ago
TA
Revenue Management Analyst
Transat AT
Montreal, QC
- Full-time
Develop and maintain a strong understanding of the assigned markets, including customer booking behaviour and willingness to pay.
Added 9 mins ago
W
Senior Analyst, Specialty Compliance and Ethics
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 24 mins ago
AJ
.NET Developer Intermediate (C#, Visual Studio MS-SQL Server) - Hybrid
ALL JANS
AB · Alberta, Canada
- Contract
…experienced C#, Visual Studio and MS-SQL application system analyst, that preferably has experience with Oil Sands…
Added 24 mins ago
K
Gas Management Services (GMS) Analyst
Kelly
ON · Chatham-Kent, ON
- Contract
As a GMS Analyst, you will play a key role in ensuring the safe, reliable, and accurate movement of natural gas across pipelines and storage facilities. You'll gain valuable exposure to the…
Added 24 mins ago
AT
Revenue Management Analyst
Air Transat
Montreal, QC
- Full-time
Develop and maintain a strong understanding of the assigned markets, including customer booking behaviour and willingness to pay.
Added 25 mins ago
NF
Business System Analyst II, Claims Delivery
Northbridge Financial Corporation
Toronto, ON
- Full-time
What it’s like to be a Northbridge Business System Analyst
Added 25 mins ago
Application System Analyst ( 6 months contract )
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Edmonton, AB
…have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON,…
Added 25 mins ago
Security Analyst (Future Opportunities)
Mariner
NB
We are seeking an experienced Security Analyst to support security operations, implement security controls and respond to security incidents. You will perform hands-on security analysis,…
Added 25 mins ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Databases, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 25 mins ago
Security Analyst (Future Opportunities)
Mariner
NB · NL · NS · PE
We are seeking an experienced Security Analyst to support security operations, implement security controls and respond to security incidents. You will perform hands-on security analysis,…
Added 25 mins ago
C
Application Development Tech Lead Analyst, Vice President
Citi
Mississauga, ON
- Full-time
…architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient…
Added 25 mins ago
EC
Investment Analyst
Ellement Consulting Group
Winnipeg, MB
- Full-time
…delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic…
Added 39 mins ago
M
Business Intelligence Senior Analyst
Manulife
Toronto, ON
- Full-time
At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive…
Added 39 mins ago
MS
Student - Corporate Business Transformation
MDA Space
Brampton, ON
- Full-time
…experts has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 53 mins ago
HP
Application Support Analyst
Helical Pile Solutions Ltd.
Calgary, AB
- Full-time
Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of…
Added 54 mins ago
A
Application Analyst
Amyantek
AB · Alberta, Canada
- Contract
…experienced C#, Visual Studio and MS-SQL application system analyst, that preferably has experience with Oil Sands…
Added 54 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Minimum two (2) years warehousing/inventory experience
Added 54 mins ago
EC
Investment Analyst
Ellement Consulting Group
Winnipeg, MB
- Full-time
…delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic…
Added 1 hour ago
RB
Associate, Global Investment Banking - Debt Capital Markets (DCM)
Royal Bank of Canada
Toronto, ON
- Full-time
Develop and hone transferable analytical skills through direct transaction experience
Added 1 hour ago
Senior Marketing Research Analyst
Bayshore
Mississauga, ON
…stakeholder-facing deliverables that improve decision-making, customer experience, service quality, and business…
Added 1 hour ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
We are seeking a highly skilled IT Operations Analyst III to join our dynamic IT Operations team. This role requires a proactive, detail-oriented individual with a strong background in…
Added 1 hour ago
K
Supply Chain Support Analyst
Kelly
Calgary, AB
- $45 to $48 CAD / hour
- Contract
Our client is seeking a Supply Chain Management (SCM) Support Analyst to join a fast-paced Supply Chain Services team. This role is ideal for a customer-focused professional with experience…
Added 1 hour ago
A
Account Analyst
Adecco
Calgary, AB
- $40 to $49 CAD / hour
- Full-time
Minimum 5 years of full-cycle Accounts Payable, employee expense, accounting, or related financial operations experience.

Prime Quadrant

Help Desk Analyst

Toronto, ON, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 1–2 years of experience in an IT helpdesk, technical support, desktop support, or similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Prime Quadrant

Prime Quadrant serves over 240+ affluent families, with approximately CAD 26 billion in Assets under Consultation*. Our mission is to empower families for the future and assist them across the full range of their financial, social, and human capital needs.

Our culture is the Prime Quadrant PATH – we are Purposeful, Authentic, Tenacious, and Humble. We love the work we are privileged to do, the wonderful group of families we are fortunate to serve, and the exceptional team we have assembled. We have been on a growth trajectory for several years. Prime Quadrant is proud to be designated one of the Best Workplaces™ in Canada.

To learn more about Prime Quadrant, please visit: https://www.primequadrant.com

The Opportunity

The Helpdesk Analyst is the first point of contact for technology support across the organization. This role is responsible for resolving day-to-day technology issues, supporting employee onboarding and offboarding, managing hardware and software requests, and ensuring employees have a reliable and positive technology experience.

Working closely with the IT Operations Analyst, this role provides an opportunity to build broad technical skills across Microsoft 365, endpoint management, identity, networking, cybersecurity, and IT operations.

The ideal candidate is curious, service-oriented, technically capable, and eager to learn. They should enjoy solving problems and have the judgment to know when an issue should be resolved independently versus escalated to the IT Operations Analyst.

Key Responsibilities

Helpdesk & Technical Support

Serve as the first point of contact for employee technology support.
Respond to helpdesk requests and troubleshoot hardware, software, connectivity, and account issues.
Diagnose and resolve common Windows, Microsoft 365, Teams, Outlook, OneDrive, and browser-related issues.
Support employees with printers, peripherals, monitors, docking stations, mobile devices, and other technology equipment.
Troubleshoot basic network and connectivity issues.
Escalate complex or recurring issues to the IT Operations Analyst with appropriate troubleshooting information.
Maintain a high standard of customer service and communication throughout the support process.

User Onboarding & Offboarding

Prepare and configure laptops, desktops, peripherals, and other equipment for new employees.
Set up user accounts, applications, permissions, and required technology services.
Support employee onboarding and ensure technology is ready on or before their start date.
Execute standard offboarding procedures, including equipment recovery and access removal.
Maintain accurate records of assigned devices and technology assets.
Coordinate equipment replacements, repairs, and returns.

Microsoft 365 & Identity Support

Assist with routine Microsoft 365 administration.
Support password resets, MFA issues, account troubleshooting, and basic access requests.
Assist with Entra ID user and group administration under established procedures.
Support Microsoft Teams, Outlook, OneDrive, SharePoint, and other Microsoft 365 applications.
Troubleshoot common authentication and access issues.
Escalate complex identity or access issues to the IT Operations Analyst.

Endpoint Management

Assist with Windows device deployment, configuration, and maintenance.
Support Intune and endpoint management activities.
Assist with device patching, software installation, and configuration.
Help maintain endpoint security and compliance standards.
Track hardware inventory and device assignments.
Assist with device lifecycle management, including provisioning, replacement, and retirement.

IT Operations Support

Perform routine IT operational tasks under the direction of the IT Operations Analyst.
Monitor and respond to routine system alerts or operational notifications.
Assist with software deployments, system updates, and technology projects.
Maintain IT documentation, knowledge articles, and standard operating procedures.
Identify recurring issues and recommend opportunities for improvement.
Assist with testing and deployment of new technology solutions.

Security & Compliance

Follow Prime Quadrant's security policies and procedures.
Help employees recognize and respond appropriately to phishing and other security threats.
Assist with endpoint security and compliance activities.
Escalate suspicious activity or potential security incidents promptly.
Ensure devices and accounts are handled according to established security standards.
Maintain confidentiality when handling employee, client, and company information.

Documentation & Continuous Improvement

Accurately document incidents, requests, troubleshooting steps, and resolutions.
Build and maintain internal knowledge articles for common issues.
Identify recurring support issues and work with the IT Operations Analyst to address root causes.
Look for opportunities to improve the employee technology experience.
Suggest automation or process improvements where appropriate.

What We're Looking For

Required

1–2 years of experience in an IT helpdesk, technical support, desktop support, or similar role.
Strong customer service and communication skills.
Basic knowledge of Windows operating systems.
Experience supporting Microsoft 365 applications.
Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, and VPNs.
Experience troubleshooting hardware, software, and connectivity issues.
Strong problem-solving and troubleshooting skills.
Excellent attention to detail.
Ability to prioritize and manage multiple support requests.
Willingness to learn and develop technically.

Nice to Have

Experience with Microsoft Entra ID.
Experience with Microsoft Intune or Autopilot.
Experience supporting Microsoft Teams, SharePoint, OneDrive, and Exchange Online.
Experience with endpoint security or RMM tools.
Basic PowerShell knowledge.
Experience with an ITSM or ticketing platform.
Microsoft certifications such as AZ-900, MD-102, MS-900, or equivalent experience.
Experience working in a professional services, financial services, or other security-conscious environment.

How You Work

We are looking for someone who:

Puts users first. You understand that good IT support is about solving the user's problem, not simply closing the ticket.
Is curious. You want to understand why something isn't working rather than relying solely on scripted fixes.
Communicates clearly. You can explain technical concepts to people with different levels of technical knowledge.
Takes ownership. You follow an issue through to resolution or make sure it is properly handed off.
Knows when to escalate. You are comfortable asking for help when an issue exceeds your experience or permissions.
Documents your work. You understand that good documentation makes the entire Technology team more effective.
Looks for patterns. You notice recurring issues and bring them forward rather than repeatedly fixing the same problem.
Wants to grow. You are interested in developing toward broader IT operations, systems administration, cloud, security, or automation responsibilities.

Compensation

Competitive base salary range $70,000 - $85,000 CAD
Performance-based bonus structure.
Career advancement opportunities based on demonstrated performance.
Comprehensive health benefits.
Retirement plan.
Up to $1,000 per annum reimbursement for relevant continuing education expenses.
Wellness allowance up to $600 per annum.
3 weeks’ vacation per annum.
Paid sick and personal days.
Volunteering day.

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More about this job

Responsibilities

Provide first-line technology support by troubleshooting employee hardware, software, connectivity, and account issues, and escalate complex issues when appropriate. Support onboarding and offboarding, Microsoft 365 and endpoint administration, IT operations, security practices, asset tracking, and accurate documentation.

Requirements

Requires 1–2 years of experience in helpdesk, technical support, desktop support, or a similar role, along with customer service and communication skills, Windows and Microsoft 365 knowledge, and basic networking understanding. Candidates should be skilled at troubleshooting and prioritizing requests, attentive to detail, and eager to learn; experience with Entra ID, Intune, PowerShell, ticketing platforms, or relevant certifications is an asset.

Skills

Customer Service
Technical Support
Windows
Microsoft 365
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Wi-Fi
DNS
DHCP
VPN
Microsoft Entra ID
Microsoft Intune
Endpoint Management
Identity and Access Management
Problem-Solving

Benefits

Performance-Based Bonus
Career Advancement Opportunities
Comprehensive Health Benefits
Retirement Plan
Continuing Education Reimbursement
Wellness Allowance
Three Weeks' Vacation
Paid Sick Days
Paid Personal Days
Paid Volunteering Day

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
IT Support
Windows
Microsoft 365
Microsoft Teams
Outlook
OneDrive
SharePoint
Exchange Online
Microsoft Entra ID
Microsoft Intune
Autopilot
PowerShell
Endpoint Management
Endpoint Security
Identity and Access Management
Multi-Factor Authentication
Networking
Wi-Fi
DNS
DHCP
VPN
ITSM
Ticketing Platform
Hardware Inventory
Device Lifecycle Management
Cybersecurity
Phishing
IT Operations
AZ-900

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