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Added 1 month ago
B
Sales Representative
bestseller
Montréal, QC
- From $55,000 CAD / year
Work remotely one day per week, Wednesday or Friday, based on the needs of the role and the team
Added 1 month ago
CC
Sr Manager, Business Analytics
Colgate-Palmolive Company
Toronto, ON
- $143,100 to $166,950 CAD / year
As a Business Analytics Manager on the Commercial Analytics team, you will serve as a key analytics translator and technical leader driving data-driven strategies across the Hill’s Canada…
Added 1 month ago
CC
Territory Manager - Contract - North of Montreal Region
Colgate-Palmolive Company
Montréal, QC
- $77,400 to $90,300 CAD / year
Territory Manager - North of Montreal Region (Laval, Laurentians, Lanaudière, Mascouche, Terrebonne, Mascouche, Joliette and other surrounding areas. The role can also be called to support…
Added 1 month ago
Key Account Manager // Gestionnaire de Comptes Clés
Reynolds American
Toronto, ON
Added 1 month ago
Construction Estimator
Barton Malow
Canada
Reporting to the Senior Preconstruction Manager, the Estimator is responsible for reviewing detailed drawings and specifications, collaborating with internal and external stakeholders, and…
Added 1 month ago
A
Principal People Insights Partner
Autodesk
Toronto, ON · Vancouver, BC · Montréal, QC
- $113,000 to $165,000 CAD / year
Flag productization triggers to the COE and route qualified opportunities into Tech Product Manager intake, handing off evidence and context rather than owning the resulting roadmap,…
Added 1 month ago
Delivery Manager - Integration
Bechtel
Toronto, ON
The Delivery Manager - Integration supports the Project Integration Lead with the integrated delivery of the Project by improving coordination across work packages and functional…
Added 1 month ago
Senior Field Marketing Manager, Flow
Autodesk
Montréal, QC · Toronto, ON
26WD101304, Senior Field Marketing Manager, Flow
Added 1 month ago
Territory Sales Manager, Aftermarket - Calgary
John Deere
Calgary, AB
Title: Territory Sales Manager, Aftermarket - Calgary - 124809
Added 1 month ago
Territory Sales Manager, Aftermarket - Montreal
John Deere
Montréal, QC
Title: Territory Sales Manager, Aftermarket - Montreal - 124810
Added 1 month ago
Territory Sales Manager, CCE - Quebec City
John Deere
Québec, QC
Title: Territory Sales Manager, CCE - Quebec City - 124780
Added 1 month ago
Territory Sales Manager, CCE - Montreal
John Deere
Montréal, QC
Title: Territory Sales Manager, CCE - Montreal - 124768
Added 1 month ago
Territory Sales Manager, CE - Montreal
John Deere
Montréal, QC
Title: Territory Sales Manager, CE - Montreal - 124729
Added 1 month ago
Territory Sales Manager, Aftermarket - Vancouver
John Deere
Vancouver, BC
Title: Territory Sales Manager, Aftermarket - Vancouver - 124811
Added 1 month ago
Territory Sales Manager, CE - Vancouver
John Deere
Vancouver, BC
Title: Territory Sales Manager, CE - Vancouver - 124736
Added 1 month ago
Territory Sales Manager, CE - Quebec City
John Deere
Québec, QC
Title: Territory Sales Manager, CE - Quebec City - 124732
Added 1 month ago
Sr. Manager Packaging Engineering
AMD, Inc.
Markham, ON
EDUCATION : B.S. or higher in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field.
Added 1 month ago
Casual Educational Assistant
Sagamok Anishnawbek
Sagamok, ON
Provide temporary backup to the Daycare - Shki-Waase Aaban when there is an urgent need due to shortage of employees on any given day, reporting to the Daycare Manager.
Added 1 month ago
Helpdesk Manager / Responsable du service d'assistance
Digital Days
Montréal, QC
We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training,…
Added 1 month ago
Open call for climate champions
Arca
Vancouver, BC
…to a clean energy future. Arca’s founders are leaders in the field of carbon capture in mine tailings with more than 20 years of experience in innovation and…
Added 1 month ago
Client Solutions Manager
Big Bang
Montréal, QC
University degree in Business Administration, Information Technology, Commerce, or a related field.
Added 1 month ago
Accountant & HR Manager
Group 161
Richmond, BC
Bachelor’s degree in accounting, Finance, or a related field is recommended.
Added 1 month ago
Contract Administrator
Group 161
Richmond, BC
Be the supporting contact to the Project Manager and General Contractor during construction phase until completion;
Added 1 month ago
Technical Project Manager (PMP Certified)
A-CX
Vancouver, BC
PMP certification required
Added 1 month ago
Web Developer
SA Technologies Inc.
Calgary, AB
The Web Developer reports to the IT Manager and is integral to the efficiencies and improvements of the MPCN Website. This role is responsible for development and timely delivery of the…

PrimeFlight

Account Manager

Calgary, AB, Canada

Apply on recruiting2.ultipro.com About employer

Applications open in a new tab.

Job details

Experience: Minimum of 2 years of customer management or sales experience
Posting language: English
Posted: Oct 9, 2026

Original job description

SUMMARY OVERVIEW

The Account Manager is responsible for maintaining customer relationships, ensuring client satisfaction, and promoting new business opportunities. This role oversees account performance, payment management, issue resolution, and service delivery while supporting contract compliance and operational standards. The Account Manager builds and manages client partnerships, adheres to Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs), and collaborates with internal teams to ensure operational excellence within a 24/7 aviation environment.

RESPONSIBILITIES

- - Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring satisfaction
  - Collaborate with clients to identify opportunities for service enhancements and provide solutions aligned with their operational goals
  - Coordinate with internal departments to ensure timely and effective delivery of services
  - Monitor client accounts, track KPIs, and analyze performance data to identify trends and areas for improvement
  - Prepare and present regular performance reports to clients, summarizing service outcomes, achievements, and recommendations
  - Resolve client inquiries, concerns, and service issues promptly and professionally
  - Partner with the sales team to identify upsell and cross-sell opportunities within existing accounts
  - Ensure all positions are properly staffed and contractual requirements are consistently met
  - Maintain accurate timekeeping records for payroll purposes
  - Assist with tip reporting (if applicable), call-out logs, passenger logs, electronic passenger assistance records, and other required documentation
  - Ensure all incoming staff members receive proper on-the-job training
  - Communicate effectively with airline partners and other stakeholders to deliver exceptional customer service
  - Ensure staff compliance with safety policies and operational standards
  - Provide coaching, counseling, and participate in disciplinary actions as necessary
  - Demonstrate regular, predictable attendance at the assigned job location
  - Perform any additional duties as assigned by management

QUALIFICATIONS

- - 18 years of age or older
  - Eligible to work in Canada
  - Must possess a valid provincially issued permanent driver’s license (e.g., Class 5 or Class G)
  - Communicate effectively in English (reading, writing, and speaking)
  - Bilingual English/Spanish preferred
  - Minimum of 2 years of customer management or sales experience
  - Knowledge of the aviation industry preferred
  - Intermediate to advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  - Ability to access and interpret information electronically using devices such as iPads, tablets, computers, and mobile devices
  - Effectively communicate with colleagues and clients both in-person and electronically
  - Ability to pass a background check and obtain and maintain a RAIC (Restricted Area Identity Card)
  - Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation
  - Flexibility to work extended hours as needed to support field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE

- - Ability to lift up to 25 pounds
  - Position is generally sedentary, sitting for long periods of time
  - Ability to hear and respond to spoken voice and audible alarms
  - Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers
  - Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/TEXT COMMUNICATIONS

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Apply on recruiting2.ultipro.com About employer

More about this job

Responsibilities

The Account Manager at PrimeFlight will keep clients satisfied, monitor account performance, and prepare regular reports for clients. The role also coordinates with internal teams, resolves client issues, and ensures staff are properly trained and compliant.

Requirements

Candidates need at least 2 years of customer management or sales experience, a valid driver's licence, English communication skills, and intermediate to advanced Microsoft Office skills. They must pass a background check and obtain a RAIC.

Skills

KPI monitoring
Performance analysis
Report preparation and presentation
Issue resolution
Upselling and cross-selling
Staff coaching and training
Timekeeping and payroll records
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Airline customer service
Aviation industry knowledge
Contract compliance
Safety policy compliance
Standard Operating Procedures
Bilingual English/Spanish

Keywords

Account Manager
client account management
KPI tracking
performance reporting
aviation services
airline customer service
upselling
cross-selling
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Outlook
RAIC
24/7 operations
contract compliance
payroll timekeeping
account management
sales
bilingual English Spanish

Seniority

Mid level

Licences and certifications

RAIC (Restricted Area Identity Card)

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
iPads
tablets
computers
mobile devices

Languages

English

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Work requirements

Jobs in Canada