Information technology (IT) support technician

• Location Saint-Antoine-Abbé, QCJ0S 1N0
• Work location On site
• Salary$36.00HOUR hourly / 40 hours per week
• Terms of employment Permanent employmentFull time
• Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours, Overtime available
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3680713

Overview

Languages

English or French

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
• Private company, corporation or industry
• Private sector

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Mail server software
• MS Active Directory
• MS Office
• MS Windows
• TCP/IP
• Wireless networks