information technology (IT) support technician

Saint-Antoine-Abbé, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Original job description

Overview

Languages

English or French

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Help desk
Private company, corporation or industry
Private sector

Responsibilities

Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents

Experience and specialization

Computer and technology knowledge

Information Technology Infrastructure Library (ITIL)
Networking software
Networking hardware
Networking security
Internet
Servers
Desktop applications
File management software
Security software
Mail server software
MS Active Directory
MS Office
MS Windows
TCP/IP
Wireless networks

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

Participates in a government or community program or initiative that supports youth employment

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people

Apply About employer

More about this job

Responsibilities

Provide help desk, computer, network, and internet support to users, including troubleshooting issues, managing incidents, and granting network access. Set up employee equipment and software, advise and train users, and maintain a log of problems and solutions.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a program lasting one to two years, and at least five years of experience. English or French language ability and knowledge of ITIL, networking, servers, security software, Active Directory, Microsoft Office, Windows, and TCP/IP are specified.

Skills

IT Support
Help Desk Support
Computer Networking
Network Security
Incident Management
Troubleshooting
User Training
ITIL
Server Administration
Active Directory
Microsoft Office
Microsoft Windows
TCP/IP
Wireless Networks
Desktop Applications
Mail Server Software

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
Computer Networks
Network Performance
Troubleshooting
Technical Manuals
User Training
Problem And Solution Logs
Business Systems Support
Internet Support
Equipment Setup
Operating Systems
Incident Management
ITIL
Networking Software
Networking Hardware
Network Security
Servers
Desktop Applications
File Management Software
Security Software
Mail Server Software
Microsoft Active Directory
Microsoft Office
Microsoft Windows
TCP/IP
Wireless Networks

Report this job