Contents Technician

Company Description Priority Contents Services brings over a decade of specialized experience supporting insurance claims through comprehensive content moving and processing services. The firm is IICRC-trained and accredited, reflecting a strong commitment to professional standards and quality. From the beginning of a claim, clients receive detailed documentation using Encircle, along with packing, moving, storage, processing, and NR listing support. The team focuses on delivering organized, efficient, and reliable service throughout the claim lifecycle. Priority Contents Services emphasizes client-centered solutions and makes each customer’s needs a top priority.

Role Description The Contents Technician is a full-time, hybrid position based in Langley, BC, with some work-from-home flexibility depending on operational needs. In this role, the technician handles the packing, labeling, inventory, and transport of residential and commercial contents related to insurance claims. Typical tasks include documenting items in Encircle or similar platforms, preparing contents for storage or processing, and assisting with NR listing as required. The technician helps set up and maintain clean, organized workspaces, supports onsite teams during moves and restoration projects, and follows company procedures for handling, safety, and security. The role may involve direct communication with internal teams, insurance representatives, and occasionally clients, ensuring timely, accurate updates on the status of contents and claim-related tasks.

Qualifications

• Experience with contents handling, packing, and inventory management for residential or commercial properties.
• Ability to use digital tools for documentation (e.g., Encircle or similar platforms) and maintain accurate records.
• Strong organizational skills and attention to detail when labeling, tracking, and processing items.
• Capability to perform physical tasks such as lifting, carrying, and moving contents safely and efficiently.
• Understanding of or willingness to learn IICRC standards and best practices related to contents and restoration.
• Effective communication skills for coordinating with teammates, supervisors, and insurance partners.
• Reliable transportation to and from worksites in and around Langley, BC.
• High school diploma or equivalent; prior experience in restoration, moving, warehousing, or insurance-related work is an asset.
• Ability to work both onsite and remotely, manage time independently, and adapt to changing priorities.