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Added 8 mins ago
MS
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- Full-time
Proficiency using a variety of software platforms for curriculum and course development, such as Articulate Storyline/Rise, Adobe Captivate, Adobe Illustrator, and Adobe Photoshop.
Added 8 mins ago
Intermediate Technology Specialist, IT Service Management
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- Full-time
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- $107,720 USD / year
- Full-time
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…experiences around the globe. We're looking for a Customer Service Specialist to join our Montreal team and become a key link between our customers, operations teams, carriers, vendors, and…
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Priority Worldwide

Customer Service Specialist-Logistics

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

Description:

Montreal, QC (French Follows)

Deliver the Ultimate Customer Experience.

At Priority Worldwide, we don't just move freight - we build relationships, solve problems, and create exceptional customer experiences around the globe. We're looking for a Customer Service Specialist to join our Montreal team and become a key link between our customers, operations teams, carriers, vendors, and international partners.

If you have experience in freight forwarding, enjoy building strong customer relationships, and thrive in a fast-paced logistics environment, we'd love to hear from you.

What You'll Do

Serve as the primary point of contact for customer inquiries, shipment updates, pickups, quotations, and service requests
Act as a key liaison between customers, operations, sales, overseas agents, carriers, and vendors
Build and maintain strong customer relationships through proactive communication and follow-up
Support the growth and retention of existing customer accounts by identifying opportunities and maintaining regular contact
Track shipments, provide timely status updates, and maintain detailed shipment notes within CargoWise
Proactively identify shipping delays and escalate issues to operations teams to ensure prompt resolution
Prepare customer-specific reports and assist with proposals, pricing requests, and RFQs
Assist with new customer onboarding, SOP creation, and account setup processes
Coordinate shipment requests and ensure accurate transfer of information to operational teams
Resolve customer, vendor, and internal service issues through to completion
Maintain positive working relationships with vendors, carriers, agents, and internal stakeholders
Participate in department meetings, training programs, and continuous improvement initiatives
Support Priority Worldwide's commitment to delivering the Ultimate Customer Experience (UCE)

What We're Looking For

Minimum 1 year of experience working within the freight forwarding industry
Bilingual (French and English) preferred; the ability to communicate professionally in both languages is considered a strong asset
Experience using CargoWise is preferred
Proficiency with Mac computers, Microsoft Office, Adobe, and general business software
Strong written communication skills with the ability to prepare professional emails, customer updates, and internal notes
Strong customer service and relationship-building skills
Ability to thrive in a fast-paced transportation and logistics environment
Strong organizational skills and attention to detail
Friendly, professional, and customer-focused phone manner
Ability to build and maintain positive relationships with customers, vendors, carriers, agents, and internal teams
Ability to manage stressful situations while maintaining professionalism and a positive attitude
Strong team-oriented mindset with a commitment to collaboration and continuous improvement
Desire to continually expand transportation and logistics knowledge through training and professional development
Knowledge of Incoterms and common international shipping documents (MAWB, HAWB, Commercial Invoice, Packing List, Certificate of Origin, etc.) is considered an asset
Must be legally authorized to work in Canada (Canadian Citizen, Permanent Resident, or valid work permit holder)
Must currently reside in the Greater Montreal Area or be able to commute to our Montreal office-This role does offer some hybrid flexibility is not fully remote.
Relocation assistance and visa sponsorship are not available for this position

What We Offer

Salary: $50,000 - $65,000 CAD annually, depending on experience
Extended Health and Life Insurance Benefits
RRSP & DPSP Retirement Program with 3% Company Match
2 Weeks Paid Vacation
5 Personal Days
3 Paid Volunteer Days
Hybrid flexibility with up to 5 work-from-home days per month following successful completion of training
Career growth opportunities within a global logistics organization

Why Priority Worldwide?

Priority Worldwide is a privately owned global logistics provider delivering customized transportation and supply chain solutions across the world. Our team is driven by collaboration, innovation, and our commitment to providing the Ultimate Customer Experience.

We believe our people are our greatest asset and are committed to creating an inclusive workplace where every employee can thrive. If you're looking for an opportunity to grow your logistics career with a company that values teamwork, service, and professional development, we'd love to hear from you.

Priority Worldwide is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:

Offrir une Expérience Client Ultime

Minimum 1 an d’expérience dans l’industrie du transit international (freight forwarding)

Read the full bilingual original

Description:

Montreal, QC (French Follows)

Deliver the Ultimate Customer Experience.

If you have experience in freight forwarding, enjoy building strong customer relationships, and thrive in a fast-paced logistics environment, we'd love to hear from you.

What You'll Do

Serve as the primary point of contact for customer inquiries, shipment updates, pickups, quotations, and service requests
Act as a key liaison between customers, operations, sales, overseas agents, carriers, and vendors
Build and maintain strong customer relationships through proactive communication and follow-up
Support the growth and retention of existing customer accounts by identifying opportunities and maintaining regular contact
Track shipments, provide timely status updates, and maintain detailed shipment notes within CargoWise
Proactively identify shipping delays and escalate issues to operations teams to ensure prompt resolution
Prepare customer-specific reports and assist with proposals, pricing requests, and RFQs
Assist with new customer onboarding, SOP creation, and account setup processes
Coordinate shipment requests and ensure accurate transfer of information to operational teams
Resolve customer, vendor, and internal service issues through to completion
Maintain positive working relationships with vendors, carriers, agents, and internal stakeholders
Participate in department meetings, training programs, and continuous improvement initiatives
Support Priority Worldwide's commitment to delivering the Ultimate Customer Experience (UCE)

What We're Looking For

Minimum 1 year of experience working within the freight forwarding industry
Bilingual (French and English) preferred; the ability to communicate professionally in both languages is considered a strong asset
Experience using CargoWise is preferred
Proficiency with Mac computers, Microsoft Office, Adobe, and general business software
Strong written communication skills with the ability to prepare professional emails, customer updates, and internal notes
Strong customer service and relationship-building skills
Ability to thrive in a fast-paced transportation and logistics environment
Strong organizational skills and attention to detail
Friendly, professional, and customer-focused phone manner
Ability to build and maintain positive relationships with customers, vendors, carriers, agents, and internal teams
Ability to manage stressful situations while maintaining professionalism and a positive attitude
Strong team-oriented mindset with a commitment to collaboration and continuous improvement
Desire to continually expand transportation and logistics knowledge through training and professional development
Knowledge of Incoterms and common international shipping documents (MAWB, HAWB, Commercial Invoice, Packing List, Certificate of Origin, etc.) is considered an asset
Must be legally authorized to work in Canada (Canadian Citizen, Permanent Resident, or valid work permit holder)
Must currently reside in the Greater Montreal Area or be able to commute to our Montreal office-This role does offer some hybrid flexibility is not fully remote.
Relocation assistance and visa sponsorship are not available for this position

What We Offer

Salary: $50,000 - $65,000 CAD annually, depending on experience
Extended Health and Life Insurance Benefits
RRSP & DPSP Retirement Program with 3% Company Match
2 Weeks Paid Vacation
5 Personal Days
3 Paid Volunteer Days
Hybrid flexibility with up to 5 work-from-home days per month following successful completion of training
Career growth opportunities within a global logistics organization

Why Priority Worldwide?

Priority Worldwide is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:
Offrir une Expérience Client Ultime

Chez Priority Worldwide, nous ne nous contentons pas de transporter du fret - nous construisons des relations, résolvons des problèmes et créons des expériences client exceptionnelles à travers le monde. Nous recherchons un(e) Spécialiste du service à la clientèle pour rejoindre notre équipe de Montréal et devenir un maillon essentiel entre nos clients, les équipes opérationnelles, les transporteurs, les fournisseurs et nos partenaires internationaux.

Si vous avez de l’expérience en transit international (freight forwarding), que vous aimez bâtir de solides relations clients et que vous vous épanouissez dans un environnement logistique dynamique, nous serions ravis de vous rencontrer.

Ce que vous ferez

Être le point de contact principal pour les demandes clients, les mises à jour d’expéditions, les ramassages, les devis et les demandes de service
Agir comme lien clé entre les clients, les opérations, les ventes, les agents internationaux, les transporteurs et les fournisseurs
Développer et entretenir des relations clients solides grâce à une communication proactive et des suivis réguliers
Soutenir la croissance et la rétention des comptes clients existants en identifiant des opportunités et en maintenant des contacts réguliers
Suivre les expéditions, fournir des mises à jour en temps opportun et consigner des notes détaillées dans CargoWise
Identifier de manière proactive les retards d’expédition et escalader les problèmes aux équipes opérationnelles afin d’assurer une résolution rapide
Préparer des rapports clients et contribuer aux propositions, demandes de prix et appels d’offres (RFQ)
Participer à l’intégration de nouveaux clients, à la création de procédures opérationnelles standard (SOP) et à la mise en place des comptes
Coordonner les demandes d’expédition et assurer un transfert d’information précis aux équipes opérationnelles
Résoudre les problèmes liés aux clients, fournisseurs et équipes internes jusqu’à leur résolution complète
Maintenir des relations positives avec les fournisseurs, transporteurs, agents et parties prenantes internes
Participer aux réunions d’équipe, aux programmes de formation et aux initiatives d’amélioration continue
Soutenir l’engagement de Priority Worldwide à offrir une Expérience Client Ultime (UCE)

Ce que nous recherchons

Minimum 1 an d’expérience dans l’industrie du transit international (freight forwarding)
Bilingue (français et anglais) préférable; la capacité de communiquer professionnellement dans les deux langues est un atout important
Expérience avec CargoWise préférable
Maîtrise des ordinateurs Mac, de Microsoft Office, d’Adobe et des outils informatiques généraux
Excellentes compétences rédactionnelles pour la communication par courriel, les mises à jour clients et les notes internes
Fortes compétences en service à la clientèle et en gestion de relations
Capacité à évoluer dans un environnement logistique rapide et en constante évolution
Sens aigu de l’organisation et souci du détail
Attitude professionnelle, amicale et orientée client au téléphone
Capacité à développer et maintenir des relations positives avec les clients, fournisseurs, transporteurs, agents et équipes internes
Capacité à gérer des situations stressantes tout en conservant un comportement professionnel et positif
Esprit d’équipe solide avec un engagement envers la collaboration et l’amélioration continue
Volonté de développer continuellement ses connaissances en logistique et transport international par la formation et le perfectionnement
Connaissance des Incoterms et des documents d’expédition internationaux courants (MAWB, HAWB, facture commerciale, liste de colisage, certificat d’origine, etc.) considérée comme un atout
Autorisation légale de travailler au Canada (citoyen canadien, résident permanent ou titulaire d’un permis de travail valide)
Résidence actuelle dans la grande région de Montréal ou capacité de se déplacer au bureau de Montréal
Ce poste est entièrement sur site; le travail à distance n’est pas offert
Aucune aide à la relocalisation ni parrainage de visa n’est offert pour ce poste

Ce que nous offrons

Salaire : 50 000 $ à 65 000 $ CAD par année, selon l’expérience
Régime d’assurance santé et vie complémentaire
Régime de retraite REER et RPDB avec contribution de l’entreprise de 3 %
2 semaines de vacances payées
5 jours personnels payés
3 jours de bénévolat payés
Flexibilité hybride avec jusqu’à 5 jours de télétravail par mois après la période de formation
Opportunités d’évolution de carrière au sein d’une organisation logistique mondiale

Pourquoi Priority Worldwide ?

Priority Worldwide est un fournisseur mondial de logistique privé offrant des solutions de transport et de chaîne d’approvisionnement sur mesure à travers le monde. Notre équipe est guidée par la collaboration, l’innovation et notre engagement à offrir une Expérience Client Ultime.

Nous croyons que nos employés sont notre plus grande richesse et nous nous engageons à créer un environnement inclusif où chacun peut s’épanouir. Si vous souhaitez développer votre carrière en logistique au sein d’une entreprise qui valorise le travail d’équipe, le service et le développement professionnel, nous serions ravis de vous rencontrer.

Priority Worldwide est un employeur offrant l’égalité des chances. Nous célébrons la diversité et nous nous engageons à créer un environnement inclusif pour tous les employés.

Compensation details: 50000-65000 Yearly Salary

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customer inquiries and shipment updates, coordinate with operations teams and logistics partners, and maintain strong customer relationships. Track shipments, resolve service issues, prepare reports and pricing materials, and support customer onboarding and account retention.

Requirements

Applicants need at least one year of freight forwarding experience, strong customer service, communication, organizational, and relationship-building skills, and the ability to work effectively in a fast-paced logistics environment. French and English proficiency, CargoWise experience, and knowledge of Incoterms and international shipping documents are preferred or considered assets; applicants must be authorized to work in Canada and able to commute to the Montreal office.

Skills

Customer Service
Freight Forwarding
Shipment Tracking
Logistics Coordination
CargoWise
Written Communication
Problem Resolution
Organization
Attention To Detail
Vendor And Carrier Relations
Incoterms
International Shipping Documentation
Microsoft Office
Adobe
Mac Computers

Benefits

Extended Health Insurance
Life Insurance
Retirement Savings Plan With 3% Company Match
Paid Vacation
Paid Personal Days
Paid Volunteer Days
Hybrid Work Flexibility
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Freight Forwarding
Customer Service
Logistics
Transportation
Supply Chain
CargoWise
Shipment Tracking
Account Retention
Customer Onboarding
Standard Operating Procedures
Quotations
Pricing Requests
Requests For Quotation
Incoterms
Master Air Waybill
House Air Waybill
Commercial Invoice
Packing List
Certificate Of Origin
Microsoft Office
Adobe
Mac Computers
Carrier Coordination
Vendor Relations
International Shipping

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