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Priority Worldwide

Import Agent

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

Location: Montreal, QC

Are you passionate about global logistics and ready to take your import expertise to the next level? Priority Worldwide is seeking a highly organized, detail-oriented Import Agent to join our growing Montreal team.

In this role, you'll manage international air and ocean import shipments from A to Z, ensure compliance with import regulations, and contribute to delivering The Ultimate Customer Experience to our customers worldwide.

Why Priority Worldwide?

Priority Worldwide is a global logistics provider driven by innovation, integrity, and an unwavering commitment to exceptional service. At Priority, you'll join a team that values collaboration, continuous improvement, accountability, and professional growth.

What You Bring

2+ years of experience in air and ocean import operations within a freight forwarding, NVOCC, or global logistics environment
Experience managing import shipments from booking through final delivery
Working knowledge of Incoterms, import documentation, customs processes, HS codes, and tariff classification
CargoWise experience strongly preferred
Certifications such as CCS, CIFFA, or FITT are considered an asset
Intermediate French language skills required, with the ability to communicate professionally in both French and English
Strong customer service, communication, and problem-solving skills
Ability to thrive in a fast-paced environment while maintaining attention to detail
Ability to work primarily from our Montreal office and collaborate closely with local team members
Following successful completion of training, employees may be eligible for up to 5 work-from-home days per month, based on performance, business needs, and team coordination
Candidates must have authorization to work in Canada at the time of application
This position does not offer visa sponsorship, work permit sponsorship, immigration assistance, or relocation assistance. Applicants must already have the legal right to work in Canada when applying.

What You'll Do

Manage international air and ocean import shipments from booking through final delivery
Serve as the primary point of contact for customers, overseas agents, carriers, brokers, and service providers
Monitor shipment progress and proactively communicate updates, milestones, delays, and exceptions
Accurately enter and maintain shipment data, documentation, and notes in CargoWise
Coordinate with overseas agents to obtain rates, shipment details, and required documentation
Prepare and review import documentation to ensure compliance with customer and regulatory requirements
Process and manage import customs documentation and coordinate timely customs clearance
Ensure correct tariff classification and supporting documentation are in place
Arrange final delivery and ensure customer expectations are met throughout the shipment lifecycle
Track and manage carnets, permits, licenses, and other special documentation when required
Prepare customer quotations as needed
Ensure vendors and service providers meet Priority Worldwide's service standards
Maintain compliance with applicable regulatory agencies and internal company policies
Participate actively in team meetings and process improvement initiatives
Effectively manage multiple import shipments while maintaining exceptional accuracy and customer service
Build strong working relationships with customers, carriers, vendors, and overseas partners
Proactively identify and resolve shipment issues while providing timely communication and solutions
Ensure files are handled efficiently, compliantly, and profitably from start to finish
Uphold and promote Priority Worldwide's mission of delivering The Ultimate Customer Experience

Compensation & Benefits

Individual compensation packages are based on a variety of factors, including experience, qualifications, skill set, and overall fit for the position.

Salary: $50,000-$75,000 CAD annually, based on experience and qualifications
Extended Health and Life Insurance Benefits
2 Weeks Paid Time Off
5 Personal Paid Days Off
5 Work-From-Home Days per Month (following successful completion of training)
3 Paid Volunteer Days Annually
RRSP & DPSP Retirement Plan with 3% Company Match

Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Read the full bilingual original

Location: Montreal, QC

Why Priority Worldwide?

What You Bring

2+ years of experience in air and ocean import operations within a freight forwarding, NVOCC, or global logistics environment
Experience managing import shipments from booking through final delivery
Working knowledge of Incoterms, import documentation, customs processes, HS codes, and tariff classification
CargoWise experience strongly preferred
Certifications such as CCS, CIFFA, or FITT are considered an asset
Intermediate French language skills required, with the ability to communicate professionally in both French and English
Strong customer service, communication, and problem-solving skills
Ability to thrive in a fast-paced environment while maintaining attention to detail
Ability to work primarily from our Montreal office and collaborate closely with local team members
Following successful completion of training, employees may be eligible for up to 5 work-from-home days per month, based on performance, business needs, and team coordination
Candidates must have authorization to work in Canada at the time of application
This position does not offer visa sponsorship, work permit sponsorship, immigration assistance, or relocation assistance. Applicants must already have the legal right to work in Canada when applying.

What You'll Do

Manage international air and ocean import shipments from booking through final delivery
Serve as the primary point of contact for customers, overseas agents, carriers, brokers, and service providers
Monitor shipment progress and proactively communicate updates, milestones, delays, and exceptions
Accurately enter and maintain shipment data, documentation, and notes in CargoWise
Coordinate with overseas agents to obtain rates, shipment details, and required documentation
Prepare and review import documentation to ensure compliance with customer and regulatory requirements
Process and manage import customs documentation and coordinate timely customs clearance
Ensure correct tariff classification and supporting documentation are in place
Arrange final delivery and ensure customer expectations are met throughout the shipment lifecycle
Track and manage carnets, permits, licenses, and other special documentation when required
Prepare customer quotations as needed
Ensure vendors and service providers meet Priority Worldwide's service standards
Maintain compliance with applicable regulatory agencies and internal company policies
Participate actively in team meetings and process improvement initiatives
Effectively manage multiple import shipments while maintaining exceptional accuracy and customer service
Build strong working relationships with customers, carriers, vendors, and overseas partners
Proactively identify and resolve shipment issues while providing timely communication and solutions
Ensure files are handled efficiently, compliantly, and profitably from start to finish
Uphold and promote Priority Worldwide's mission of delivering The Ultimate Customer Experience

Compensation & Benefits

Individual compensation packages are based on a variety of factors, including experience, qualifications, skill set, and overall fit for the position.

Salary: $50,000-$75,000 CAD annually, based on experience and qualifications
Extended Health and Life Insurance Benefits
2 Weeks Paid Time Off
5 Personal Paid Days Off
5 Work-From-Home Days per Month (following successful completion of training)
3 Paid Volunteer Days Annually
RRSP & DPSP Retirement Plan with 3% Company Match

Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Veuillez soumettre votre curriculum vitae en anglais. Afin d'assurer l'uniformité de notre processus d'évaluation, tous les CV doivent être soumis en anglais.

Êtes-vous passionné(e) par la logistique internationale et prêt(e) à faire progresser votre carrière en importation? Priority Worldwide est à la recherche d’un(e) Agent(e) à l'importation organisé(e), rigoureux(se) et soucieux(se) du détail pour se joindre à son équipe grandissante à Montréal.

Dans ce rôle, vous assurerez la gestion complète des expéditions d’importation aériennes et maritimes, de leur prise en charge jusqu’à leur livraison finale, tout en veillant à la conformité réglementaire et à l’excellence du service à la clientèle.

Pourquoi choisir Priority Worldwide?

Priority Worldwide est un fournisseur mondial de solutions logistiques reconnu pour son innovation, son intégrité et son engagement envers un service exceptionnel. En vous joignant à notre équipe, vous évoluerez dans un environnement axé sur la collaboration, l’amélioration continue, la responsabilisation et le développement professionnel.

Ce que vous apportez

Minimum de 2 ans d’expérience en importation aérienne et maritime au sein d’un transitaire, d’un NVOCC ou d’une entreprise de logistique internationale
Expérience dans la gestion complète des dossiers d’importation, de la réservation jusqu’à la livraison
Bonne connaissance des Incoterms, de la documentation d’importation, des procédures douanières, des codes SH et de la classification tarifaire
Expérience avec CargoWise, un atout important
Les certifications CCS, CIFFA ou FITT constituent un atout
Niveau de français intermédiaire requis et capacité à communiquer efficacement en français et en anglais dans un contexte professionnel
Excellentes aptitudes en service à la clientèle, communication et résolution de problèmes
Capacité à évoluer dans un environnement dynamique tout en maintenant un haut niveau de précision
Capacité à travailler principalement à partir de notre bureau de Montréal et à collaborer étroitement avec l’équipe locale
Après la période de formation, possibilité d’être admissible à un maximum de 5 journées de télétravail par mois, selon la performance, les besoins de l’entreprise et la coordination de l’équipe
Les candidats doivent être autorisés à travailler au Canada au moment de soumettre leur candidature
Ce poste ne donne droit à aucun parrainage de visa, de permis de travail, d’immigration ou de relocalisation. Les candidats doivent déjà posséder le droit légal de travailler au Canada

Ce que vous ferez

Gérer les expéditions d’importation aériennes et maritimes de la réservation jusqu’à la livraison finale
Agir comme principal point de contact pour les clients, les partenaires internationaux, les transporteurs, les courtiers et les fournisseurs de services
Assurer le suivi des expéditions et communiquer de façon proactive les mises à jour, retards et situations exceptionnelles
Saisir et maintenir avec exactitude les données, documents et notes dans CargoWise
Collaborer avec les agents à l’étranger afin d’obtenir les tarifs, les renseignements d’expédition et la documentation requise
Préparer et vérifier la documentation d’importation afin d’assurer la conformité aux exigences des clients et des autorités réglementaires
Traiter les dossiers douaniers et coordonner les dédouanements dans les délais requis
Veiller à l’exactitude des classifications tarifaires et à la disponibilité des documents justificatifs nécessaires
Organiser les livraisons finales et assurer la satisfaction de la clientèle tout au long du processus
Assurer le suivi des carnets ATA, permis, licences et autres documents particuliers lorsque requis
Préparer des soumissions au besoin
Veiller au respect des normes de service de Priority Worldwide par les fournisseurs et partenaires
Maintenir la conformité aux exigences réglementaires applicables ainsi qu’aux politiques internes de l’entreprise
Participer activement aux réunions d’équipe et aux initiatives d’amélioration des processus
Gérer simultanément plusieurs dossiers d’importation tout en maintenant un haut niveau de qualité et de service
Développer et entretenir de solides relations avec les clients, fournisseurs, transporteurs et partenaires internationaux
Identifier et résoudre de façon proactive les problèmes liés aux expéditions
Assurer une gestion efficace, conforme et rentable des dossiers du début à la fin
Promouvoir la mission de Priority Worldwide visant à offrir l’Expérience Client Ultime

Rémunération et avantages sociaux

La rémunération est établie en fonction de plusieurs facteurs, notamment l’expérience, les qualifications, les compétences et l’adéquation globale avec le poste.

Salaire : 50 000 $ à 75 000 $ CAD par année, selon l’expérience et les qualifications
Régime d’assurances collectives (santé et vie)
2 semaines de vacances payées
5 journées personnelles rémunérées
Jusqu’à 5 journées de télétravail par mois après la période de formation
3 journées rémunérées pour activités de bénévolat
Régime d’épargne-retraite RRSP et DPSP avec contribution de contrepartie de 3 % de l’employeur

Priority Worldwide souscrit au principe de l’égalité en emploi. Nous valorisons la diversité et nous nous engageons à offrir un milieu de travail inclusif à tous les employés.

Compensation details: 50000-75000 Yearly Salary

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More about this job

Responsibilities

Manage air and ocean import shipments from booking through final delivery, including documentation, customs clearance, tariff classification, and delivery coordination. Serve as the primary contact for customers and logistics partners, monitor shipments, resolve issues, and ensure compliant, accurate, and profitable file handling.

Requirements

Candidates need at least two years of air and ocean import operations experience in freight forwarding, NVOCC, or global logistics, including end-to-end shipment management. They must have working knowledge of Incoterms, import documentation, customs processes, HS codes, and tariff classification, intermediate French and professional English, and the ability to work primarily from the Montreal office; CargoWise experience is strongly preferred.

Skills

Air and Ocean Import Operations
Freight Forwarding
Shipment Management
Incoterms
Import Documentation
Customs Clearance
HS Codes
Tariff Classification
CargoWise
Customer Service
Communication
Problem-Solving
Shipment Tracking
Regulatory Compliance
Vendor Coordination
French and English Communication

Benefits

Extended Health Insurance
Life Insurance
Paid Time Off
Personal Paid Days
Work-From-Home Days
Paid Volunteer Days
RRSP and DPSP Retirement Plan
Company Retirement Plan Match

Visa sponsorship

Not detected in the job text

Keywords

Air Freight
Ocean Freight
Import Operations
Freight Forwarding
NVOCC
Global Logistics
CargoWise
Incoterms
Import Documentation
Customs Processes
Customs Clearance
HS Codes
Tariff Classification
CCS
CIFFA
FITT
Carnets
Permits
Licenses
Shipment Tracking
Customer Service
Overseas Agents
Carriers
Customs Brokers
Regulatory Compliance
Vendor Management
Process Improvement
French
English

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