Find work in Canada.

590,722 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
MC
Credit Condition Fulfillment Representative - Full Time - 8 Month Contract
Meridian Credit Union
St. Catharines, ON
- $50,000 to $55,000 CAD / year
- Full-time
Added 14 mins ago
RB
Customer Service Representative - Creditor Insurance
Royal Bank of Canada
Mississauga, ON
- Full-time
The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You…
Added 14 mins ago
CR
Project Coordinator - Business Development
Cando Rail & Terminals
Canada
- Full-time
Added 14 mins ago
UO
Sub-Head Electrician
University of British Columbia
Vancouver, BC
- Full-time
Added 14 mins ago
SL
Bilingual Customer Service Representative - Mutual funds Operations
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Added 14 mins ago
M
Sales Development Representative - Ottawa
Medfar
Ottawa, ON
- Full-time
Added 14 mins ago
Assistant Manager
Circle K
Saint John, NB
Added 14 mins ago
C
Client Associate (IR licensed) Wood Gundy
CIBC
Winnipeg, MB
- Full-time
Added 29 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 29 mins ago
PE
DZ Metered Delivery Driver
Primemax Energy
Ayr, ON
- Full-time
Added 29 mins ago
PE
Seasonal DZ Metered Driver November 2026 to April 2027
Primemax Energy
Ayr, ON
- Temporary
Added 29 mins ago
AA
Livreur Magasin
Advance Auto Parts
Levis, QC
- Full-time
Added 29 mins ago
I
Inside Sales Representative
infraAIR
Toronto, ON
- Full-time
Added 29 mins ago
CV
DIRECTOR, B2B Sales & Business Development
Coco Village
Quebec, QC
- $70,000 to $100,000 CAD / year
- Full-time
Added 29 mins ago
TH
Merchandising Execution Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 29 mins ago
TH
Merchandising Associate Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 29 mins ago
MC
Credit Condition Fulfillment Representative - Full Time - 8 Month Contract
Meridian Credit Union
St. Catharines, ON
- $50,000 to $55,000 CAD / year
- Full-time
- Contract
Added 29 mins ago
RI
Customer Service Representative - Creditor Insurance
RBC Insurance
Mississauga, ON
- Full-time
The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You…
Added 29 mins ago
TH
Merchandising Associate Part Time - OAKVILLE TRAFALGAR
The Home Depot Canada
Oakville, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 29 mins ago
TH
Merchandising Execution Associate : Part Time (Temp) - VANCOUVER TERMINAL
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organiz
Added 29 mins ago
RS
Sr Field Service Technician
Rapiscan Systems
Vancouver, BC
- $38 to $48 USD / hour
- Full-time
We are currently seeking a Senior Field Service Technician to be part of our fast paced and quality focused team. ** The candidate for this position will need to be based out of Vancouver,…
Added 29 mins ago
RI
Bilingual (French/English) Customer Service Representative
RBC Insurance
Mississauga, ON
- Full-time
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their…
Added 29 mins ago
S
Route Driver/Service Rep (Class DZ)
Safety-Kleen
Brampton, ON
- $31 to $32 CAD / hour
- Full-time
Safety-Kleen, a Clean Harbors Company, in Brampton, ON is seeking a DZ Driver (Sales and Service Representative) to join their safety conscious team! The SSR will be responsible for both…
Added 29 mins ago
GF
Local Class 5 Delivery Driver
Gordon Food Service - Canada
AB · Edmonton, AB
- Full-time
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact…
Added 29 mins ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
AB · Edmonton, AB
- Full-time
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact…

ProAmpac

Senior Customer Service Representative

Whitby, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay or shift range: $65,000 CAD to $75,000 CAD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Senior Customer Service Representative

Whitby, Ontario

On-site

$65,000–$70,000 per year.

New position as part of company growth.

When an order is at risk, a spec doesn't add up, or a customer needs answers fast, you're the person who steps in, weighs the options and acts. If you'd rather solve the problem than pass it along, and you want a real path to larger accounts and team leadership, keep reading.

Why this role

At our Whitby site, you'll be the main link between our customers and the teams that make their flexible packaging: Sales, Production, Planning, Quality and Logistics. You'll own key customer relationships from the first quote to the final invoice. This isn't an order-taking job. You'll have the trust and authority to make decisions, and room to grow into bigger accounts and team leadership.

What You'll Do

Own your accounts, start to finish

Manage the full order lifecycle: quoting support, order entry, scheduling, production follow-up, shipping and invoicing.
Check purchase orders against specs (film structure, print, dimensions, quantities, certifications) and fix discrepancies before they reach the floor.
Keep customers informed with accurate lead times, proactive updates and early warning of any delays.

Solve problems and make the call

Resolve complaints, claims and returns end to end, partnering with Quality on root cause and corrective action.
Decide on expedites, partial shipments, reschedules and substitutions within your authority. Escalate only when a decision is above it.
Balance what the customer needs against production capacity, material availability and margin.

Keep The Whole Operation In Sync

Work daily with Sales, Production Planning, Prepress and Artwork, Quality, Purchasing and Logistics to keep orders moving.
Share customer forecasts and changes with Planning so inventory and capacity are ready.
Spot reorders, new SKUs and upsell opportunities for the sales team.

Make the team better

Find recurring issues and recommend fixes to processes, documentation or ERP workflows.
Mentor newer team members and be the go-to person for complex questions.
Keep ERP/CRM records accurate and report on on-time delivery, order accuracy and complaint rates.

What You Bring

5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Working knowledge of flexible packaging: common films (PET, BOPP, PE, nylon), laminations, pouch and bag styles, print methods and basic specs.
The ability to read customer specs, artwork approvals and technical data sheets.
A track record of handling tough situations on your own and making sound decisions under time pressure.
Clear written and verbal communication, and a calm, professional manner with customers and colleagues.
Skill with ERP systems and Microsoft Office, especially Excel. CRM experience is a plus.
Strong organization and the ability to juggle many orders and priorities at once.
A high school diploma. A college diploma or degree in business, supply chain or a related field is preferred.

You'll Thrive Here If You

Think ahead. You spot problems early and bring a recommendation with every issue you raise.
Decide with confidence. You weigh cost, timing and customer impact, make the call and explain your reasoning.
Own the outcome. You see problems through to resolution and learn from what went wrong.
Stay curious. You want to know how our products are made, so you can advise customers rather than just relay information.
Build trust. Customers ask for you by name, and Production and Planning rely on your information.

Ready to take ownership?

If this sounds like you, apply today with your resume and a short note about a time you solved a tough customer problem on your own. We'd love to hear from you.

Salary: $65,000 to $70,000 per year

Equal opportunity and accommodation

ProAmpac is an equal opportunity employer. We welcome applicants of every background and make hiring decisions based on qualifications, experience and business needs. We do not discriminate on any ground protected by the Ontario Human Rights Code.

We provide accommodation for applicants with disabilities throughout the hiring process, in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need an accommodation at any stage, please let us know and we'll work with you to meet your needs.

Job Category: Customer Service Full-Time

Apply About employer

More about this job

Responsibilities

Manage customer accounts and orders from quoting through invoicing, ensuring specifications, schedules, shipments, and customer updates are accurate. Resolve complaints and order risks, coordinate across internal teams, maintain system records, and help improve processes while mentoring newer team members.

Requirements

Requires at least five years of customer service experience, ideally in packaging or custom manufacturing, along with working knowledge of flexible packaging materials, specifications, and production processes. Candidates should be skilled in ERP systems and Microsoft Office, communicate effectively, manage competing priorities, and hold a high school diploma; a related college diploma or degree is preferred.

Skills

Customer Service
Flexible Packaging Knowledge
Order Lifecycle Management
Quoting
Purchase Order Review
Complaint Resolution
Root Cause Analysis
Corrective Action
Production Planning Coordination
ERP Systems
Microsoft Excel
Forecasting
Inventory and Capacity Planning
Technical Specification Interpretation
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Flexible Packaging
Extrusion
Converting
Printing
PET
BOPP
PE
Nylon
Laminations
Pouches
Bags
Print Methods
Artwork Approvals
Technical Data Sheets
Order Entry
Quoting
Production Scheduling
Shipping
Invoicing
Purchase Orders
ERP
CRM
Microsoft Office
Excel
On-Time Delivery
Order Accuracy
Customer Complaints
Root Cause Analysis
Corrective Action
Inventory Planning

Report this job