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Added 12 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- $56,100 to $70,100 CAD / year
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 27 mins ago
WI
Health and Safety Specialist
Walinga Inc
Guelph/Eramosa, ON
- Full-time
Participate in field inspections (e.g., provincial Ministries of Labour, Ministry of the Environment, Conservation and Parks), internal health, safety, and environmental audits, and other…
Added 27 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field.
Added 27 mins ago
D
Personal Finance Advisor
Desjardins
Saint-Apollinaire, QC · Caisse Desjardins du Centre de Lotbinière
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 27 mins ago
D
Personal Finance Advisor - Assigned Clientele
Desjardins
Saint-Hyacinthe, QC · Caisse Desjardins de la Région de Saint-Hyacinthe
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field.
Added 41 mins ago
S
Registered Nurse, TB Clinics, Clinical Prevention Services - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
…judgement, assessment skills, and patient relationships to support people living with or at risk of tuberculosis. This role is well suited to a nurse who values continuity of care, patient…
Added 56 mins ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 57 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- $56,100 to $70,100 CAD / year
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 57 mins ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
Added 57 mins ago
IF
Assistant Branch Manager
Investia Financial Services
Vancouver, BC
- Full-time
Relevant education in finance, business, or a related field; industry designations or licensing (such as mutual fund representative credentials) are an asset.
Added 57 mins ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
London, ON
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 57 mins ago
CC
Accountant
Cameco Corporation
Saskatoon, SK
- Full-time
At Cameco we understand the value of a diverse workforce and we embrace, encourage and support workplace inclusion and diversity. New ideas, perspectives, experiences, and expertise make…
Added 57 mins ago
Mineral Deposits/Economic Geologist (Geologist 4)
The Government of Nova Scotia
Halifax, NS
The Geologist 4 is responsible for applied, high quality, field-based research and activities to:
Added 57 mins ago
Manager - Violence Prevention, Intervention & Response Program
Nova Scotia Health and IWK Health
Halifax, NS
Master’s degree in health profession, health administration, education or related field; or equivalent education and experience required
Added 57 mins ago
Youth Health Centre Coordinator - Public Health (Bilingual)
Nova Scotia Health and IWK Health
Antigonish, NS
The YHCC provides leadership, informal assessment, service navigation, youth engagement, and support for youth associated with the assigned school facility and its immediate community. The…
Added 1 hour ago
Customer Account Representative
Bunge
Kindersley, SK
The Customer Account Representative I is responsible for procuring grain products by developing and maintaining strong relationships with producers and customers within an assigned…
Added 1 hour ago
TT
Director, Intergovernmental Relations (13954)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Foster strategic partnerships that support innovation, collaboration, and long-term organizational success.
Added 1 hour ago
WC
Sales Representative (Metal) - Newmarket, ON
Wurth Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A day in the life of an outside sales representative:
Added 1 hour ago
TP
Industrial Electrician – Technical Representative
Team Power Solutions
Regina, SK
- $160,000 to $200,000 CAD / year
- Full-time
Provides field support including connecting systems and equipment, testing, etc.
Added 1 hour ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International is looking for an Inside Sales Representative for our HVAC Parts and Supply team. As a leading wholesale distributor of HVAC and refrigeration equipment, parts, and…
Added 1 hour ago
N
Project Field Coordinator, Mine
Nutrien
Vanscoy, SK
- Full-time
Support Project Manager during; contractor planning meetings, execution reviews and field coordination activities to align labour, equipment, materials and work fronts with the project…
Added 1 hour ago
NC
Inside Sales Specialist
NAPA Canada
Dryden, ON
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 1 hour ago
DR
Junior Sales Representative
Dawn Recruiting Agency
London, ON
- $45,000 to $75,000 CAD / year
- Full-time
We are seeking motivated and outgoing individuals to join our team as Entry-Level Field Sales Representatives. This role is a great opportunity for candidates interested in developing…
Added 1 hour ago
TO
Project Manager, Special Projects Capital
Town of New Tecumseth
Alliston, ON
- $88,512.84 to $110,636.28 CAD / year
- Full-time
…and construction for all aspects of municipal infrastructure. Field inspection duties are required for capital engineering projects. This position is expected to cross-train and provide…
Added 1 hour ago
Field Services Representative (Edmonton)
Tenaris
Edmonton, AB
Our Field Services team is an important part of our business, providing the end user support our customers demand in the field. In this role, you will be responsible to work with our…

ProAmpac

Senior Customer Service Representative

Whitby, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay or shift range: $65,000 CAD to $75,000 CAD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Senior Customer Service Representative

Whitby, Ontario

On-site

$65,000–$70,000 per year.

New position as part of company growth.

When an order is at risk, a spec doesn't add up, or a customer needs answers fast, you're the person who steps in, weighs the options and acts. If you'd rather solve the problem than pass it along, and you want a real path to larger accounts and team leadership, keep reading.

Why this role

At our Whitby site, you'll be the main link between our customers and the teams that make their flexible packaging: Sales, Production, Planning, Quality and Logistics. You'll own key customer relationships from the first quote to the final invoice. This isn't an order-taking job. You'll have the trust and authority to make decisions, and room to grow into bigger accounts and team leadership.

What You'll Do

Own your accounts, start to finish

Manage the full order lifecycle: quoting support, order entry, scheduling, production follow-up, shipping and invoicing.
Check purchase orders against specs (film structure, print, dimensions, quantities, certifications) and fix discrepancies before they reach the floor.
Keep customers informed with accurate lead times, proactive updates and early warning of any delays.

Solve problems and make the call

Resolve complaints, claims and returns end to end, partnering with Quality on root cause and corrective action.
Decide on expedites, partial shipments, reschedules and substitutions within your authority. Escalate only when a decision is above it.
Balance what the customer needs against production capacity, material availability and margin.

Keep The Whole Operation In Sync

Work daily with Sales, Production Planning, Prepress and Artwork, Quality, Purchasing and Logistics to keep orders moving.
Share customer forecasts and changes with Planning so inventory and capacity are ready.
Spot reorders, new SKUs and upsell opportunities for the sales team.

Make the team better

Find recurring issues and recommend fixes to processes, documentation or ERP workflows.
Mentor newer team members and be the go-to person for complex questions.
Keep ERP/CRM records accurate and report on on-time delivery, order accuracy and complaint rates.

What You Bring

5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Working knowledge of flexible packaging: common films (PET, BOPP, PE, nylon), laminations, pouch and bag styles, print methods and basic specs.
The ability to read customer specs, artwork approvals and technical data sheets.
A track record of handling tough situations on your own and making sound decisions under time pressure.
Clear written and verbal communication, and a calm, professional manner with customers and colleagues.
Skill with ERP systems and Microsoft Office, especially Excel. CRM experience is a plus.
Strong organization and the ability to juggle many orders and priorities at once.
A high school diploma. A college diploma or degree in business, supply chain or a related field is preferred.

You'll Thrive Here If You

Think ahead. You spot problems early and bring a recommendation with every issue you raise.
Decide with confidence. You weigh cost, timing and customer impact, make the call and explain your reasoning.
Own the outcome. You see problems through to resolution and learn from what went wrong.
Stay curious. You want to know how our products are made, so you can advise customers rather than just relay information.
Build trust. Customers ask for you by name, and Production and Planning rely on your information.

Ready to take ownership?

If this sounds like you, apply today with your resume and a short note about a time you solved a tough customer problem on your own. We'd love to hear from you.

Salary: $65,000 to $70,000 per year

Equal opportunity and accommodation

ProAmpac is an equal opportunity employer. We welcome applicants of every background and make hiring decisions based on qualifications, experience and business needs. We do not discriminate on any ground protected by the Ontario Human Rights Code.

We provide accommodation for applicants with disabilities throughout the hiring process, in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need an accommodation at any stage, please let us know and we'll work with you to meet your needs.

Job Category: Customer Service Full-Time

Apply About employer

More about this job

Responsibilities

Manage customer accounts and orders from quoting through invoicing, ensuring specifications, schedules, shipments, and customer updates are accurate. Resolve complaints and order risks, coordinate across internal teams, maintain system records, and help improve processes while mentoring newer team members.

Requirements

Requires at least five years of customer service experience, ideally in packaging or custom manufacturing, along with working knowledge of flexible packaging materials, specifications, and production processes. Candidates should be skilled in ERP systems and Microsoft Office, communicate effectively, manage competing priorities, and hold a high school diploma; a related college diploma or degree is preferred.

Skills

Customer Service
Flexible Packaging Knowledge
Order Lifecycle Management
Quoting
Purchase Order Review
Complaint Resolution
Root Cause Analysis
Corrective Action
Production Planning Coordination
ERP Systems
Microsoft Excel
Forecasting
Inventory and Capacity Planning
Technical Specification Interpretation
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Flexible Packaging
Extrusion
Converting
Printing
PET
BOPP
PE
Nylon
Laminations
Pouches
Bags
Print Methods
Artwork Approvals
Technical Data Sheets
Order Entry
Quoting
Production Scheduling
Shipping
Invoicing
Purchase Orders
ERP
CRM
Microsoft Office
Excel
On-Time Delivery
Order Accuracy
Customer Complaints
Root Cause Analysis
Corrective Action
Inventory Planning

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