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Added 12 mins ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
Working directly with ownership, you will oversee the daily operations of Third Avenue Spa, lead our team, manage financial performance, and identify opportunities for continued growth.
Added 56 mins ago
Y
Business Systems Analyst (Dynamics 365 BC)
Yochana
Mississauga, ON
- Contract
Gather and document functional requirements from Finance, Procurement, Sales, Inventory, Warehouse, and Operations stakeholders
Added 57 mins ago
F
Director of Finance
FORM
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
Lead a two-person accounting team, managing our Senior Accountant and supporting the development of the Accountant on their team
Added 57 mins ago
RS
VRF & Ductless Technical Support Representative
Refrigerative Supply Limited
Abbotsford, BC · Burnaby, BC · Coquitlam, BC · Langley (District), BC · Vancouver, BC · Langley, BC
- Full-time
…Additionally, you will collaborate with the technical support lead/trainer for ongoing training and skill…
Added 1 hour ago
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Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)
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Lead the annual financial planning and rolling forecasting processes, working closely with operational leaders to develop accurate, data-driven financial projections.
Added 1 hour ago
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Director, Supply Chain
BlueRock Therapeutics
Toronto, ON
- Full-time
The Director will establish and lead integrated planning, strategic sourcing, procurement, materials management, inventory control, and distribution capabilities across the organization.…
Added 1 hour ago
W
(CAN) Leader d’équipe, marchandise générale
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
5. Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
Added 1 hour ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 1 hour ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Peace River, AB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
WC
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Pointe-Claire, QC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 1 hour ago
FC
Seasonal Courier-2
FedEx Canada
Corunna, ON
- Part-time
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
Added 1 hour ago
WC
(CAN) Leader d’équipe, alimentation et produits consommables
Walmart Canada
Brossard, QC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Lethbridge, AB
- Contract
Position Summary....A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
Lethbridge, AB
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 1 hour ago
WC
(CAN) Stocking 1 Team Lead
Walmart Canada
Hamilton, ON
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 1 hour ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Valleyfield, PE
- Full-time
Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
Added 1 hour ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Hamilton, ON
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 1 hour ago
WC
(CAN) Bakery Department Manager
Walmart Canada
Halifax, NS
- Full-time
Position Summary...To lead all Bakery Associates and department processes to ensure a high level of customer service while meeting production targets.
Added 1 hour ago
RU
Management Consulting Manager, Supply Chain Advisory
RSM US LLP
Toronto, ON
- Full-time
…supply planning, manufacturing and warehousing operations, inventory and product portfolio strategy, and…
Added 1 hour ago
F
Director of Finance
FORM
Vancouver, BC
- $135,000 to $170,000 CAD / year
- Full-time
Lead a two-person accounting team, managing our Senior Accountant and supporting the development of the Accountant on their team
Added 1 hour ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
Lead inventory management processes and returns
Added 2 hours ago
CT
Warehouse Team Lead
Cam Tran
Spruce Grove, AB
- Full-time
About the Role: The Team Lead is responsible for oversight of the daily activities of the warehouse by providing guidance and direction to employees. This position ensures that the team is…
Added 2 hours ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…

ProAmpac

Senior Customer Service Representative

Whitby, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay or shift range: $65,000 CAD to $75,000 CAD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Senior Customer Service Representative

Whitby, Ontario

On-site

$65,000–$70,000 per year.

New position as part of company growth.

When an order is at risk, a spec doesn't add up, or a customer needs answers fast, you're the person who steps in, weighs the options and acts. If you'd rather solve the problem than pass it along, and you want a real path to larger accounts and team leadership, keep reading.

Why this role

At our Whitby site, you'll be the main link between our customers and the teams that make their flexible packaging: Sales, Production, Planning, Quality and Logistics. You'll own key customer relationships from the first quote to the final invoice. This isn't an order-taking job. You'll have the trust and authority to make decisions, and room to grow into bigger accounts and team leadership.

What You'll Do

Own your accounts, start to finish

Manage the full order lifecycle: quoting support, order entry, scheduling, production follow-up, shipping and invoicing.
Check purchase orders against specs (film structure, print, dimensions, quantities, certifications) and fix discrepancies before they reach the floor.
Keep customers informed with accurate lead times, proactive updates and early warning of any delays.

Solve problems and make the call

Resolve complaints, claims and returns end to end, partnering with Quality on root cause and corrective action.
Decide on expedites, partial shipments, reschedules and substitutions within your authority. Escalate only when a decision is above it.
Balance what the customer needs against production capacity, material availability and margin.

Keep The Whole Operation In Sync

Work daily with Sales, Production Planning, Prepress and Artwork, Quality, Purchasing and Logistics to keep orders moving.
Share customer forecasts and changes with Planning so inventory and capacity are ready.
Spot reorders, new SKUs and upsell opportunities for the sales team.

Make the team better

Find recurring issues and recommend fixes to processes, documentation or ERP workflows.
Mentor newer team members and be the go-to person for complex questions.
Keep ERP/CRM records accurate and report on on-time delivery, order accuracy and complaint rates.

What You Bring

5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Working knowledge of flexible packaging: common films (PET, BOPP, PE, nylon), laminations, pouch and bag styles, print methods and basic specs.
The ability to read customer specs, artwork approvals and technical data sheets.
A track record of handling tough situations on your own and making sound decisions under time pressure.
Clear written and verbal communication, and a calm, professional manner with customers and colleagues.
Skill with ERP systems and Microsoft Office, especially Excel. CRM experience is a plus.
Strong organization and the ability to juggle many orders and priorities at once.
A high school diploma. A college diploma or degree in business, supply chain or a related field is preferred.

You'll Thrive Here If You

Think ahead. You spot problems early and bring a recommendation with every issue you raise.
Decide with confidence. You weigh cost, timing and customer impact, make the call and explain your reasoning.
Own the outcome. You see problems through to resolution and learn from what went wrong.
Stay curious. You want to know how our products are made, so you can advise customers rather than just relay information.
Build trust. Customers ask for you by name, and Production and Planning rely on your information.

Ready to take ownership?

If this sounds like you, apply today with your resume and a short note about a time you solved a tough customer problem on your own. We'd love to hear from you.

Salary: $65,000 to $70,000 per year

Equal opportunity and accommodation

ProAmpac is an equal opportunity employer. We welcome applicants of every background and make hiring decisions based on qualifications, experience and business needs. We do not discriminate on any ground protected by the Ontario Human Rights Code.

We provide accommodation for applicants with disabilities throughout the hiring process, in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need an accommodation at any stage, please let us know and we'll work with you to meet your needs.

Job Category: Customer Service Full-Time

Apply About employer

More about this job

Responsibilities

Manage customer accounts and orders from quoting through invoicing, ensuring specifications, schedules, shipments, and customer updates are accurate. Resolve complaints and order risks, coordinate across internal teams, maintain system records, and help improve processes while mentoring newer team members.

Requirements

Requires at least five years of customer service experience, ideally in packaging or custom manufacturing, along with working knowledge of flexible packaging materials, specifications, and production processes. Candidates should be skilled in ERP systems and Microsoft Office, communicate effectively, manage competing priorities, and hold a high school diploma; a related college diploma or degree is preferred.

Skills

Customer Service
Flexible Packaging Knowledge
Order Lifecycle Management
Quoting
Purchase Order Review
Complaint Resolution
Root Cause Analysis
Corrective Action
Production Planning Coordination
ERP Systems
Microsoft Excel
Forecasting
Inventory and Capacity Planning
Technical Specification Interpretation
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Flexible Packaging
Extrusion
Converting
Printing
PET
BOPP
PE
Nylon
Laminations
Pouches
Bags
Print Methods
Artwork Approvals
Technical Data Sheets
Order Entry
Quoting
Production Scheduling
Shipping
Invoicing
Purchase Orders
ERP
CRM
Microsoft Office
Excel
On-Time Delivery
Order Accuracy
Customer Complaints
Root Cause Analysis
Corrective Action
Inventory Planning

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