Find work in Canada.

596,331 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 44 mins ago
Y
Sales Engineer - Upstream
Yokogawa
NB · Chiasson Office, NB
- Full-time
…proposal/estimation making, the selling of which requires a technical background equivalent to a baccalaureate degree in…
Added 1 hour ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 hour ago
G
Director / Partner - Business Tax
Gravita
London, ON · Bristol-London, ON
- Full-time
You will combine technical expertise with commercial acumen, helping to develop client relationships, drive business development activity, lead complex advisory projects and work with a…
Added 1 hour ago
NB
Associate Director, Execution, National Client Group
National Bank of Canada
Toronto, ON
- Full-time
Based in Toronto, Ontario, and reporting to the Director & Team Lead, Credit Execution, NCG, you will be responsible for preparing and presenting credit recommendations, managing a complex…
Added 2 hours ago
EI
Junior Thermal Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
…production. Reporting to the Thermal Mechanical Engineering Team Lead, this role offers an excellent opportunity to build technical expertise and contribute to innovative cooling solutions…
Added 4 hours ago
OT
Lead UX Developer (React)
Open Text Corporation
Waterloo, ON
- Other
…collaboration are key components of our corporate culture. As a Lead UX Developer on the Viewing and Transformation Development team, you will independently design, build, and constantly…
Added 4 hours ago
W
Principal Structural Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
Provide technical mentorship and guidance to Senior, Lead, and Intermediate Structural Engineers.
Added 5 hours ago
AI
Senior Appian Developer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Translate business requirements into functional and technical solutions
Added 5 hours ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
As a Senior Specialist, Enterprise Security, you will be at the forefront of the organization's identity security strategy, helping protect critical systems through advanced CyberArk…
Added 5 hours ago
CG
Director of Strategic Partnerships
CDC Global Solutions
Toronto, ON
- $180,000 to $210,000 CAD / year
- Full-time
Lead all client communications: progress updates, technical readouts, steering discussions, and escalation management.
Added 5 hours ago
'
Forward Deployment Engineer Lead - Manufacturing
''
Toronto, ON
- Full-time
- Other
Position Title: Forward Deployment Engineer Lead - Manufacturing
Added 6 hours ago
TF
Lead Specialist Tech Sales
TWU-Center for Women Entrepreneurs
Mackenzie, BC
- Full-time
The Lead Specialist – Tech Sales will partner closely with Account Management and New Logo Sales teams to identify, develop, and close new business opportunities while growing strategic…
Added 6 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 6 hours ago
HS
Senior Director Sales & Marketing
HappyGlobal Service
Toronto, ON
- Full-time
The Senior Director, Sales & Marketing is a senior commercial leader responsible for accelerating Canada revenue growth, market penetration, and commercial capability build-out in a…
Added 6 hours ago
C
Senior Manager, Complex Accounting-EN
CAE
Montreal, QC
- Full-time
Lead interactions with external auditors related to technical accounting matters and support audit reviews of complex transactions
Added 6 hours ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
…Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior…
Added 6 hours ago
S
Engineer, Distribution Asset Standards & Testing
SaskPower
SK · Saskatchewan, Canada
- Full-time
…position is responsible for assisting with and/or preparing technical studies, business cases, designs, specifications, tender evaluations, and equipment and construction drawings. This…
Added 6 hours ago
S
Director Technology Transformation Stores
Sobeys
Stellarton, NS
- Full-time
Build, lead, and develop the dedicated internal technology delivery organization while defining the need for external partners and managing them through delivery
Added 6 hours ago
WI
Senior Mechanical Engineer, Material Handling (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
As a Senior Mechanical Engineer, Material Handling based in Sudbury, Ontario, you will lead mechanical and bulk material handling engineering for mining and mineral processing projects. You…
Added 6 hours ago
WI
Senior Electrical Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
As a Senior Electrical Engineer based in Sudbury, Ontario, you will lead electrical engineering for complex mining and industrial projects while helping grow WSP’s local electrical…
Added 6 hours ago
A
Programme Discovery - Fiabilité de l'alimentation
ABB
Montreal, QC
- Full-time
…Testing, Field Service, and Engineering departments, developing technical skills, business acumen, and industry knowledge in a busy environment over a total duration of 24…
Added 6 hours ago
WI
Senior Project Manager - Mining Consulting (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Innovate and Lead - In this role, you will be at the forefront of innovation, collaborating on transformative projects that push the boundaries of what is possible. If you are looking for a…
Added 6 hours ago
WI
Senior Structural Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
As a Senior Structural Engineer based in Sudbury, Ontario, you will provide senior structural engineering leadership for mining and heavy industrial projects across Northern Ontario. You…
Added 7 hours ago
WI
Senior Project Manager - Mining Consulting (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Innovate and Lead - In this role, you will be at the forefront of innovation, collaborating on transformative projects that push the boundaries of what is possible. If you are looking for a…

ProAmpac

Senior Customer Service Representative

Whitby, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Posting language: English
Posted: Nov 4, 2026

Original job description

Pay or shift range: $65,000 CAD to $75,000 CAD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Senior Customer Service Representative

Whitby, Ontario

On-site

$65,000–$70,000 per year.

New position as part of company growth.

When an order is at risk, a spec doesn't add up, or a customer needs answers fast, you're the person who steps in, weighs the options and acts. If you'd rather solve the problem than pass it along, and you want a real path to larger accounts and team leadership, keep reading.

Why this role

At our Whitby site, you'll be the main link between our customers and the teams that make their flexible packaging: Sales, Production, Planning, Quality and Logistics. You'll own key customer relationships from the first quote to the final invoice. This isn't an order-taking job. You'll have the trust and authority to make decisions, and room to grow into bigger accounts and team leadership.

What You'll Do

Own your accounts, start to finish

Manage the full order lifecycle: quoting support, order entry, scheduling, production follow-up, shipping and invoicing.
Check purchase orders against specs (film structure, print, dimensions, quantities, certifications) and fix discrepancies before they reach the floor.
Keep customers informed with accurate lead times, proactive updates and early warning of any delays.

Solve problems and make the call

Resolve complaints, claims and returns end to end, partnering with Quality on root cause and corrective action.
Decide on expedites, partial shipments, reschedules and substitutions within your authority. Escalate only when a decision is above it.
Balance what the customer needs against production capacity, material availability and margin.

Keep The Whole Operation In Sync

Work daily with Sales, Production Planning, Prepress and Artwork, Quality, Purchasing and Logistics to keep orders moving.
Share customer forecasts and changes with Planning so inventory and capacity are ready.
Spot reorders, new SKUs and upsell opportunities for the sales team.

Make the team better

Find recurring issues and recommend fixes to processes, documentation or ERP workflows.
Mentor newer team members and be the go-to person for complex questions.
Keep ERP/CRM records accurate and report on on-time delivery, order accuracy and complaint rates.

What You Bring

5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Working knowledge of flexible packaging: common films (PET, BOPP, PE, nylon), laminations, pouch and bag styles, print methods and basic specs.
The ability to read customer specs, artwork approvals and technical data sheets.
A track record of handling tough situations on your own and making sound decisions under time pressure.
Clear written and verbal communication, and a calm, professional manner with customers and colleagues.
Skill with ERP systems and Microsoft Office, especially Excel. CRM experience is a plus.
Strong organization and the ability to juggle many orders and priorities at once.
A high school diploma. A college diploma or degree in business, supply chain or a related field is preferred.

You'll Thrive Here If You

Think ahead. You spot problems early and bring a recommendation with every issue you raise.
Decide with confidence. You weigh cost, timing and customer impact, make the call and explain your reasoning.
Own the outcome. You see problems through to resolution and learn from what went wrong.
Stay curious. You want to know how our products are made, so you can advise customers rather than just relay information.
Build trust. Customers ask for you by name, and Production and Planning rely on your information.

Ready to take ownership?

If this sounds like you, apply today with your resume and a short note about a time you solved a tough customer problem on your own. We'd love to hear from you.

Salary: $65,000 to $70,000 per year

Equal opportunity and accommodation

ProAmpac is an equal opportunity employer. We welcome applicants of every background and make hiring decisions based on qualifications, experience and business needs. We do not discriminate on any ground protected by the Ontario Human Rights Code.

We provide accommodation for applicants with disabilities throughout the hiring process, in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need an accommodation at any stage, please let us know and we'll work with you to meet your needs.

Job Category: Customer Service Full-Time

Apply About employer

More about this job

Responsibilities

Manage customer accounts and orders from quoting through invoicing, ensuring specifications, schedules, shipments, and customer updates are accurate. Resolve complaints and order risks, coordinate across internal teams, maintain system records, and help improve processes while mentoring newer team members.

Requirements

Requires at least five years of customer service experience, ideally in packaging or custom manufacturing, along with working knowledge of flexible packaging materials, specifications, and production processes. Candidates should be skilled in ERP systems and Microsoft Office, communicate effectively, manage competing priorities, and hold a high school diploma; a related college diploma or degree is preferred.

Skills

Customer Service
Flexible Packaging Knowledge
Order Lifecycle Management
Quoting
Purchase Order Review
Complaint Resolution
Root Cause Analysis
Corrective Action
Production Planning Coordination
ERP Systems
Microsoft Excel
Forecasting
Inventory and Capacity Planning
Technical Specification Interpretation
Team Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Flexible Packaging
Extrusion
Converting
Printing
PET
BOPP
PE
Nylon
Laminations
Pouches
Bags
Print Methods
Artwork Approvals
Technical Data Sheets
Order Entry
Quoting
Production Scheduling
Shipping
Invoicing
Purchase Orders
ERP
CRM
Microsoft Office
Excel
On-Time Delivery
Order Accuracy
Customer Complaints
Root Cause Analysis
Corrective Action
Inventory Planning

Report this job