Customer service jobs in Canada

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Added 4 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 days ago
GF
Customer Service Representative (Motivator) - Brandon Shoppers Mall
GoodLife Fitness
Brandon, MB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 4 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 days ago
B
Customer Service Representative
BMO
Waterloo, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 4 days ago
JI
Customer Service Associate
J.D. Irving, Limited
Gander, NL
- Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system
Added 4 days ago
NB
Customer service agent
National Bank of Canada
Sherbrooke, QC
- Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Added 4 days ago
B
Customer Service Representative
BMO
Wemindji, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 4 days ago
RP
Temporary Customer Service Representative - Royal Bank Plaza
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 4 days ago
P
Senior Customer Service Representative
ProAmpac
Whitby, ON
- Full-time
5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Added 4 days ago
FB
Customer Service Representative
Farm Boy Inc.
Newmarket, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 days ago
FB
Customer Service Representative
Farm Boy Inc.
Newmarket, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 days ago
GF
Overnight Customer Service Representative (Motivator) – Windsor Tecumseh Mall
GoodLife Fitness
Windsor, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 5 days ago
R&
Mail Clerk I
Robertson & Company Ltd.
Vancouver, BC
- Contract
Added 5 days ago
PR
Retail & Customer Service Associate
POWERGROUP Resources
Norwich, ON
- Full-time
…Southwestern Ontario. We are committed to delivering exceptional service and innovative solutions that help businesses operate efficiently. As a Retail & Customer Service Associate, you…
Added 5 days ago
B
Customer Service Representative
Boomerang
Toronto, ON
- Full-time
Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA.…
Added 5 days ago
AC
Customer Service Representative
Aston Carter
Burnaby, BC
- $50,000 to $52,000 CAD / year
- Full-time
Aston Carter's large client in Burnaby is seeking a Customer Service Representative to join their team on a permanent basis! This individual will play a key role in supporting customers by…
Added 5 days ago
DS
Customer Support Representative (Bilingual)
Dew Software
Montreal, QC
- $20 to $25 CAD / hour
- Contract
The Customer Support Representative delivers exceptional support to our clients via telephone, email, and chat in both English and French. This role serves as a primary contact for product…
Added 5 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 5 days ago
AS
Bilingual Customer Service Representative
Avon Security Products
Vaughan, ON
- Full-time
As our organization evolves, we are seeking a polished, articulate, and highly focused Bilingual Customer Service Specialist to manage client relations and departmental order workflows from…
Added 5 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 5 days ago
T
Customer Service Representative
Taymor
Delta, BC
- Full-time
Taymor is looking for a full-time Customer Service Representative (CSR) to join our team in Delta, BC, from Monday-Friday 8:00am-4:00pm (37.5hr/week). This is a rotating, hybrid work…
Added 5 days ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 5 days ago
DI
Technical Customer Support Representative
DispenseRite Inc.
Whitby, ON
- Full-time
Role Description The Technical Customer Support Representative is a full-time, on-site role based in Whitby, ON. This role is responsible for providing front-line technical support to…
Added 5 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 5 days ago
CQ
Customer Service Representative
Culligan Quench Canada
Woodbridge, ON
- $50,000 to $60,000 CAD / year
- Full-time
Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Specialist is responsible for delivering world-class customer service by efficiently handling customer requests,…

ProAmpac

Senior Customer Service Representative

Whitby, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Posting language: English
Posted: Nov 6, 2026

Original job description

Whitby, Ontario

On-site

$65,000-$70,000 per year.

New position as part of company growth.

When an order is at risk, a spec doesn't add up, or a customer needs answers fast, you're the person who steps in, weighs the options and acts. If you'd rather solve the problem than pass it along, and you want a real path to larger accounts and team leadership, keep reading.

Why this role

At our Whitby site, you'll be the main link between our customers and the teams that make their flexible packaging: Sales, Production, Planning, Quality and Logistics. You'll own key customer relationships from the first quote to the final invoice. This isn't an order-taking job. You'll have the trust and authority to make decisions, and room to grow into bigger accounts and team leadership.

What you'll do

Own your accounts, start to finish

Manage the full order lifecycle: quoting support, order entry, scheduling, production follow-up, shipping and invoicing.
Check purchase orders against specs (film structure, print, dimensions, quantities, certifications) and fix discrepancies before they reach the floor.
Keep customers informed with accurate lead times, proactive updates and early warning of any delays.

Solve problems and make the call

Resolve complaints, claims and returns end to end, partnering with Quality on root cause and corrective action.
Decide on expedites, partial shipments, reschedules and substitutions within your authority. Escalate only when a decision is above it.
Balance what the customer needs against production capacity, material availability and margin.

Keep The Whole Operation In Sync

Work daily with Sales, Production Planning, Prepress and Artwork, Quality, Purchasing and Logistics to keep orders moving.
Share customer forecasts and changes with Planning so inventory and capacity are ready.
Spot reorders, new SKUs and upsell opportunities for the sales team.

Make the team better

Find recurring issues and recommend fixes to processes, documentation or ERP workflows.
Mentor newer team members and be the go-to person for complex questions.
Keep ERP/CRM records accurate and report on on-time delivery, order accuracy and complaint rates.

What you bring

5+ years of customer service experience, ideally in extrusion, packaging, converting, printing or another custom-manufacturing setting.
Working knowledge of flexible packaging: common films (PET, BOPP, PE, nylon), laminations, pouch and bag styles, print methods and basic specs.
The ability to read customer specs, artwork approvals and technical data sheets.
A track record of handling tough situations on your own and making sound decisions under time pressure.
Clear written and verbal communication, and a calm, professional manner with customers and colleagues.
Skill with ERP systems and Microsoft Office, especially Excel. CRM experience is a plus.
Strong organization and the ability to juggle many orders and priorities at once.
A high school diploma. A college diploma or degree in business, supply chain or a related field is preferred.

You'll Thrive Here If You

Think ahead. You spot problems early and bring a recommendation with every issue you raise.
Decide with confidence. You weigh cost, timing and customer impact, make the call and explain your reasoning.
Own the outcome. You see problems through to resolution and learn from what went wrong.
Stay curious. You want to know how our products are made, so you can advise customers rather than just relay information.
Build trust. Customers ask for you by name, and Production and Planning rely on your information.

Ready to take ownership?

If this sounds like you, apply today with your resume and a short note about a time you solved a tough customer problem on your own. We'd love to hear from you.

Salary: $65,000 to $70,000 per year

Equal opportunity and accommodation

ProAmpac is an equal opportunity employer. We welcome applicants of every background and make hiring decisions based on qualifications, experience and business needs. We do not discriminate on any ground protected by the Ontario Human Rights Code.

We provide accommodation for applicants with disabilities throughout the hiring process, in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need an accommodation at any stage, please let us know and we'll work with you to meet your needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer accounts and the full order lifecycle, including quoting support, order entry, production coordination, shipping, invoicing, and resolving complaints or claims. Coordinate across internal teams, make decisions on order issues, maintain accurate ERP/CRM records, identify process improvements, and mentor newer team members.

Requirements

Requires at least five years of customer service experience, ideally in packaging or custom manufacturing, along with working knowledge of flexible packaging materials, specifications, and production processes. Candidates should be able to make sound decisions under pressure, communicate effectively, manage multiple priorities, and use ERP systems and Microsoft Office; a high school diploma is required, while a related college diploma or degree is preferred.

Skills

Customer Service
Flexible Packaging Knowledge
Order Lifecycle Management
Complaint Resolution
Decision-Making
Production Coordination
Order Scheduling
Specification Review
ERP Systems
Microsoft Excel
Forecasting
Inventory Coordination
Process Improvement
Team Mentoring
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Flexible Packaging
Extrusion
Converting
Printing
PET
BOPP
PE
Nylon
Laminations
Pouches
Bags
Print Methods
Customer Specifications
Artwork Approvals
Technical Data Sheets
Order Entry
Production Planning
Prepress
Quality
Purchasing
Logistics
ERP
CRM
Microsoft Office
Excel
On-Time Delivery
Order Accuracy
Complaint Resolution
Corrective Action
Inventory Forecasting

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