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Added 3 mins ago
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Technical Analyst- Licensing Advisor
Accurate Network Services
Edmonton, AB
- Full-time
Accurate is on the hunt for a Licensing Advisor to join our Client Services team. This is a full-time, permanent position based out of our Edmonton office. The person we envision for this…
Added 32 mins ago
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Associate Insurance Advisor
Co-operators
Victoria, BC
- Full-time
You remain focused and optimistic in the pursuit of a goal, despite barriers, until the objective is achieved and effectively manage your time in the quest of client satisfaction.
Added 32 mins ago
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Financial Advisor Trainee
Co-operators
Peterborough, ON
- Full-time
…enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our…
Added 32 mins ago
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Financial Advisor Trainee
Co-operators
Moncton, NB
- Full-time
…enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our…
Added 32 mins ago
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Représentant Du Service à La Clientèle
TEKsystems
Winnipeg, MB
- $24 to $25 CAD / hour
- Contract
Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.
Added 32 mins ago
RB
Client Advisor
Royal Bank of Canada
Northern Bruce Peninsula, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
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Regional Manager, Retail Insurance
BMO
Montreal, QC · HO
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
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Associate Director, Deposits
BMO
Toronto, ON · FCP
- Full-time
…strategic project leadership to drive deposit growth, enhance client and advisor experiences, and support the overall success of the…
Added 1 hour ago
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Beauty Advisor - Part Time
Sephora
Edmonton, AB
- $17 to $20 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 1 hour ago
RB
Insurance Advisor, Home and Auto - Advice Centre (Bilingual)
Royal Bank of Canada
Montreal, QC
- Full-time
As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s…
Added 1 hour ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
…Technical Support. The role owns complex and highly visible client issues from investigation through resolution, provides advanced technical direction across organizational boundaries, and…
Added 1 hour ago
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Retail Advisor - Part-Time
Clutch Technologies Inc.
Ottawa, ON
- Part-time
Availability: Part-time, flexible scheduling across morning and evening shift blocks, Monday through Sunday.
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Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…roots dating back to 1912. Known for trusted advice, strong client relationships, and disciplined investment expertise, our teams combine deep market knowledge with the strength and…
Added 2 hours ago
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General Application - Engineering & Technical Professional
Sense Engineering
Canada
- Full-time
At Sense Engineering, we pride ourselves on exceeding client expectations through exceptional engineering services. We are committed to fostering a positive, supportive and collaborative…
Added 2 hours ago
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Licensed Sales Advisor (LLQP Licensed)
Greenstone Financial Services Canada
Toronto, ON · North York, ON
- Full-time
Working as part of our sales team you will be the first point of contact for our future customers. Your Life Insurance advisory experience will help guide and inform prospective customers…
Added 3 hours ago
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Administrative Assistant
CIBC
Edmonton, AB
- Full-time
…responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client…
Added 3 hours ago
Education & Engagement Consultant
The Canada Life Assurance Company
Hamilton, ON · London, ON · Toronto, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 3 hours ago
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Advisor Onboarding Associate
Manulife
Toronto, ON · Burlington, ON
- Full-time
The Advisor Onboarding and Transition professional supports advisors as they transition their books of business to Manulife Wealth Inc. and other wealth lines of business. This role…
Added 3 hours ago
S
Beauty Advisor - Full Time
Sephora
Thunder Bay, ON
- $18.2 to $21.4 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 3 hours ago
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Services Lead, Stores - Full Time
Sephora
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
…team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you…
Added 3 hours ago
OF
Systems & Technology Training Specialist
Optimize Financial Group
Toronto, ON
- Full-time
…platforms. You will deliver structured training on our CRM, advisor portal, and related tools, ensuring advisors are confident, efficient, and aligned with best practices. This is a…
Added 3 hours ago
IW
Wealth Advisor (Mutual Funds Licensed) - Sault Ste. Marie, ON
IG Wealth Management
ON · Ontario, Canada
- Full-time
…existing IG clients and earn uncapped variable income. The Wealth Advisor role is a primarily remote role where individuals have the opportunity to work from an IG Wealth Management region…
Added 3 hours ago
RJ
Conseiller de vente - Boutique Rolex / Sales Advisor - Rolex Boutique
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Montreal, QC
- Full-time
…pour offrir une expérience de luxe de classe mondiale à chaque client. Nous sommes actuellement à la recherche de personnes passionnées et motivées pour se joindre à notre équipe et…
Added 3 hours ago
Senior UX Designer
Equitable
Waterloo, ON
Conduct user research to understand client and advisor needs, behaviours and pain points.
Added 4 hours ago
MD
Advisor, Biotech/Life Sciences
MaRS Discovery District
Toronto, ON
- Contract
MaRS is seeking a part-time Advisor, Biotech/Lifesciences (Independent Contractor) with significant first-hand experience founding, building and scaling a biotech, pharmaceutical or life…

Probus Logistics

Customer Success Specialist

Markham, ON, Canada

Compensation: CA$60,000 annually · Full-time

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Job details

Pay: Compensation: CA$60,000 annually
Job type: Full-time
Apply by: Apr 2, 2027
Posting language: English
Posted: Oct 4, 2026

Original job description

Job Summary

This position is responsible for cultivating long-term, trusting relationships with our Warehouse and Transportation customers and business partners. In addition, the Customer Success Specialist is responsible for supporting, engaging, and renewing Warehouse and Transportation customers. As part of an accounts team the Customer Success Specialist will partner with internal resources (sales and operations) in order to drive additional value for the customer. The Customer Success Specialist’s proactive engagement efforts across the entire account will uncover new opportunities and identify risks which will contribute to a modified account plan.

Essential Functions and Accountabilities

Responsible for supporting full cycle relationship with Warehouse and Transportation customers.
Customer Value Realization – Responsible for understanding customer’s KPI’s becoming a trusted advisor and educator to enable customers to realize the full potential of offerings provided by Probus Logistics.
Ability to work with cross functional support teams, to drive collaborative discussions between various functional areas in support of operational execution against inventory, sales and operations etc.
Lead account strategy to understand customer requirements, and tailor-fit product capabilities and business relations accordingly.
Accountable for proactively maintaining the CRM to drive all customer interaction and track key milestones and metrics for each client.
Champion and Advocate Customer Needs: Ensure customer needs and challenges are communicated and understood by executive and operational teams; anticipate future customer needs and proactively advocate internally to address them.
Drive Customer Retention: Monitor account performance and utilization of the company, using data to track key account metrics; plan and lead strategic discussions with functional areas to maintain high levels of service and customer engagement across in all aspects of the relationship.
Partners with the Executive Sponsorship team to prepare monthly and quarterly service KPI’s and reporting metrics for clients.
Proactively communicates with carriers, customers and customer suppliers to develop multiple relationships across all customer contacts and deliver a positive experience to drive client retention and account growth.
Communicate the ‘Voice of the Customer’ at various internal meetings, drive resolution, improvements based on customer feedback and an overall positive customer experience.
Understand and comply with GMP requirements as applicable
Promotes a safe work environment and supports all EHS policies

Qualifications

Experience:

5+ years working in challenging, Customer Success or Account Management roles, ideally within the logistics space.
Must have significant experience working in GMP environment and Transportation Logistics.

Core Competencies:

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and composure under pressure
Demonstrated ability to negotiate and provide alternative solutions to complex problems.
Works well under pressure.
Able to work independently and unsupervised to complete assigned tasks.
Excellent communication (oral and written) - effectively communication at all levels if the organizations, including Executive and C-Level.
Exceptional client-facing skills.
Strategic Thinker, Problem – solving ability and strong sense of ownership, urgency and drive.
Computer literacy required - Microsoft Power BI, M 365, TWMS and CRM.
Fosters an inclusive and respectful work environment for all.

Work Environment:

Standard Office Environment
Consistent physical activity efforts necessary to perform the job – walking, standing, sitting, lifting up to 10 kg (non repetitive)

Job Type: Full-Time, Permanent

Compensation: CA$60,000 annually

Benefits:

Casual dress
Company Events
Dental care
Extended Health Care
On-site parking

** This role is a new opening role and is expected to report to the office, in person - not a remote or a hybrid position.

** We do not use (after LinkedIn Posting) artificial intelligence during the hiring process.

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More about this job

Responsibilities

Build and maintain trusted relationships with Warehouse and Transportation customers, supporting engagement, renewals, retention, and account growth. Track customer KPIs and account activity, advocate for customer needs, coordinate internal teams to resolve issues, and communicate customer feedback to drive service improvements.

Requirements

Requires 5+ years of experience in customer success or account management, ideally in logistics, with significant experience in GMP environments and transportation logistics. Candidates should demonstrate strong communication, negotiation, problem-solving, organization, and independent work skills, and be proficient with Power BI, Microsoft 365, TWMS, and CRM systems.

Skills

Customer Success
Account Management
Customer Retention
Customer Value Realization
Account Strategy
KPI Reporting
CRM Management
Transportation Logistics
GMP Compliance
Negotiation
Problem Solving
Cross-Functional Collaboration
Executive Communication
Microsoft Power BI
Microsoft 365

Benefits

Casual Dress
Company Events
Dental Care
Extended Health Care
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Warehouse
Transportation Logistics
Supply Chain
GMP
Customer Retention
Customer Engagement
Account Growth
Account Strategy
Customer KPIs
Service Reporting
CRM
Microsoft Power BI
Microsoft 365
TWMS
Cross-Functional Collaboration
Executive Sponsorship
Carrier Relations
Inventory
Sales and Operations
EHS Policies
Customer Experience
Negotiation
Problem Solving

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