Operations Supervisor

Job Summary

The Operations Supervisor plans and coordinates the operations of Probus Logistics Inc. Duties and responsibilities include overseeing daily operations, ensuring accurate and timely receipt and delivery of 3PL goods, and planning the use of systems and people.

The primary responsibility of the Operations Supervisor in this role is overseeing GMP operations.

Essential Functions and Accountabilities

• Supervise and lead team members in all day-to-day and as required work activities.
• Responsible for employee, temporary worker, visitor, and vendor access to the building ensuring that everyone is verified and appropriately signed into probus Logistics attendance management systems prior to providing access to company premises.
• Leads by example and establishes respectful and collaborative team environment for all.
• Responsible for ensuring all team members are aware of and follow all GMP, SOP’s and Health and Safety requirements. Ensure all team members have completed the appropriate training and are proficient in workflow to ensure accurate and timely work product completion.
• Accountable for managing order decks; ensuring all orders are correct, accurate and completed within established timelines. Supervises workflow to ensure team members are shipping and receiving accurately.
• Train, coach, and develop team members on all work activities. Assist in the completion of performance reviews in accordance with established performance review process.
• Ensures accurate attendance tracking for accurate payroll management of all team members.
• Responsible for receiving vacation requests, reviewing, scheduling, approving, providing documented confirmation of approval or denial, and monitoring vacation time requested and taken and advising HR of any changes or revisions.
• Continuous improvement of Company Operations processes and systems
• Responsible for reporting to the management team all Quality and Regulatory issues. Supervisors are expected to help with CAPA (Corrective Action & Preventative Action) by drafting the deviation to address the CAPA.  
• Assist in development of individual customer-specific programs.
• Able to develop good working relationships with clients. Act as escalation point-of-contact for all clients, and direct point-of-contact for key clients. Communicates with clients as required.
• Work with vendor to ensure operational expectations are met.
• Aid in negotiations with new and existing partners.
• May be responsible for providing on-site response for after-hours emergency alarms issues and temperature control issues.
• Perform any additional Operational, Analytical and/or Leadership tasks as needed by the Company

Qualifications

Education:

• Highschool Diploma and or relevant experience to the role
• Certification operating (MHE) material handling equipment required (i.e., reach, dock stocker, counterbalance, clamp, walkie, order picker).

Experience:

• Previous work experience as a Supervisor in a GMP regulated environment preferred.

Core Competencies:

• Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
• Good knowledge of GMP regulations, occupational health and safety and employment standards legislation, and of common workplace hazards and associated controls (Bill C45).
• Experience in a pharmaceutical distribution centre is considered an asset.
• Strong problem-solving and decision-making skills in a team environment.
• Understands company operations, and cost structures.
• Good computer skills, including proficiency with MS Office Suite (advanced Excel). Familiarity with backup and recovery software and methodologies.
• Strong customer service orientation with a dedicated commitment to providing superior, timely customer service.
• Highly organized with the ability to prioritize and multi-task.
• Works well under pressure and in a time sensitive environment.
• Strong attention to detail.
• Ability to exercise initiative, sound judgement and decision making within the scope of authority.
• Sets the example for team cooperation, inclusive and respectful work environment for all.
• Able to work various shifts when required.

Work Environment:

• Physical Job requirement (Walking, standing, sitting, lift floor to waist, lift waist to shoulder, stair climbing, ability to use hands)
• Repetitive Movements and Exposure (Bending or Twisting - back, neck, wrist and waist)
• Chemical Exposure: None
• Environmental Exposure: None
• Operating Motorized Vehicle: None
• Shoulder Activity (Above/Below - Pushing and Pulling

Job Type: Full-Time, Permanent

Compensation: CA$28.00 per hour

Benefits:

• Casual dress
• Company Events
• Dental care
• Extended Health Care
• On-site parking

** This role is a new opening role (filling for 2 spots) and is expected to report to the office, in person - not a remote or a hybrid position.

** We do not use (after LinkedIn Posting) artificial intelligence during the hiring process.