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Added 13 hours ago
P
Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These…
Added 13 hours ago
T
Personal Banking Associate - l'Assomption Branch
TD
L'Assomption, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 hours ago
T
Personal Banking Associate - New Glasgow
TD
New Glasgow, NS
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 hours ago
T
Customer Experience Associate
TD
Sherwood Park, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 hours ago
T
Personal Banking Associate - Mandarin or Spanish Language Skills an Asset
TD
Surrey, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 13 hours ago
CG
Supervisor, Full Time
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Position involves all aspects of food service including unit administration, payroll, food ordering and associate management for two additional associates. Responsibility to manage costs,…
Added 13 hours ago
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Client Services Associate
Procom
Toronto, ON
- Full-time
Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A…
Added 13 hours ago
UL
Coordinator, Student & Associate Professional Development
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Urban Legal Recruitment is pleased to be working with our valued client, a leading national law firm, in their search for a Coordinator, Student & Associate Professional Development to join…
Added 14 hours ago
HI
Auto Retention Associate
HUB International
Prince George, BC · Salmon Arm, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Castlegar, BC · Nelson, BC · Kamloops, BC · Kelowna, BC
- Full-time
As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their…
Added 14 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Drummondville, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Laval, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 hours ago
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Client Service Team Associate - January 2027
Dialectica
Montreal, QC
- Full-time
The Client Service Team is the revenue epicentre of our business. As an Associate in the CST, you will need to think quickly and critically, conduct high-level research into industries and…
Added 14 hours ago
JF
Customer Service, Administrative Assistant
Jewish Federation of British Columbia (JFBC)
Vancouver, BC
- Internship
…understanding the sales process of Israel Bonds products and client services,…
Added 14 hours ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
Under the direction of the Associate CAO, IT Services and Transformation, the incumbent designs, maintains and builds complex, database-driven web applications and business solutions using…
Added 14 hours ago
TL
Litigation Associate
Treadstone Law
Milton, ON
- Contract
The Litigation Associate will support the firm’s family and civil litigation practice as part of a contract engagement in a hybrid arrangement based in Milton, ON, with some work-from-home…
Added 14 hours ago
LW
Portfolio Administrator
Leith Wheeler Investment Counsel Ltd. | Leith Wheeler Conseils en investissements
Calgary, AB
- Full-time
We are seeking a dynamic and proactive administrator to provide operational support to the Private Client team in the Calgary office. This role encompasses administration and some reception…
Added 15 hours ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 15 hours ago
T
Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 15 hours ago
T
Customer Experience Associate - Fredericton Prospect
TD
Fredericton, NB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 15 hours ago
C
Client Engagement Associate [Hourly]
CIBC
St. Catharines, ON
- Part-time
…fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the…
Added 15 hours ago
C
Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
…closely with a Relationship Manager, Business Banking to support client origination, relationship and portfolio management processes as well as assist with client specific financing and…
Added 15 hours ago
C
Internship - Account Associate II
Computershare
Toronto, ON
- $23.5 CAD / hour
- Full-time
…experience as a provider of trustee and sophisticated agency services. A corporate trustee is a business that works to ensure that other companies adhere to the terms of their loan…
Added 15 hours ago
CC
Commercial Cleaning Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Crystal Clean Maintenance Ltd. is seeking a motivated, professional, and results-driven Sales Associate to develop new business opportunities throughout HRM and surrounding areas. The…
Added 15 hours ago
Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)
Scotiabank
Ottawa, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 15 hours ago
ST
Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded…

Procom

Client Services Associate

Toronto, ON, Canada

The salary range for this position is 45 000$ - 52 000$. · Full-time

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Job details

Pay: The salary range for this position is 45 000$ - 52 000$.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 2 years of professional experience in a customer service or sales support role
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity:

Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom, has been deeply committed to continuous growth and improvement for both ourselves and our clients.

This role provides the opportunity to:

Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations
Build a foundation for long-term career growth in a growing, entrepreneurial IT firm

The Role:

Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise.

Job Responsibilities:

Create and maintain an excel tracking system for all new pre-identified candidates/active consultants
Submit and manage all inquiries relating to the contract management process via ticketing system JIRA
Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)
Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews
Act as a subject matter expert for clients and consultants on the various legal status classifications
Schedule communications to consultants with regards to payment processing and timesheet deadlines
Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards
Develop and update strategies for a smoother consultant and client experience
Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires
Assist external managers in determining total billable rates for all new pre-identified candidates
Complete candidate submissions and finalize onboarding activities within the VMS portals
Conduct quarterly audits on consultant documentation and onboarding requirements
Monitor expiring contracts and provide notice for a smooth off-boarding experience
Investigate AR discrepancies and follow up with the client or contractor as needed
Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices
Create credit/debit memos to balance records within the Vendor Management System Fieldglass

Minimum Requirements:

Minimum 2 years of professional experience in a customer service or sales support role
Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes
Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint
Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
Detail oriented
Strong commitment to excellent customer service
Ability to prioritize workflow and meet deadlines
Ability to handle confidential and proprietary information

What We Offer:

Permanent, full-time daytime position (Monday to Friday)
Hybrid model: 1 to 2 days per week in the office
Location: Toronto
Start date: As soon as possible
Vacation: 3 weeks/year
Comprehensive benefits package

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact.
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility.
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you.
Competitive Compensation: Compensation designed to remain competitive within our industry.
Time to Recharge: Generous vacation and sick-day policies. (moved up)
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers.
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend.
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations.

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range for this position is 45 000$ - 52 000$.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

Manage contractor onboarding, renewals, documentation, contract administration, and offboarding for client assignments, while supporting consultants and clients through vendor management systems. Resolve inquiries and billing or payment discrepancies, coordinate with internal teams, maintain records, and ensure compliance with company policies and ISO standards.

Requirements

Requires at least two years of experience in customer service or sales support, along with knowledge of contract and payroll administration, tax regulations, and invoicing. Candidates should be proficient with Microsoft Office 365 and able to manage complex administrative work independently, prioritize deadlines, handle confidential information, and provide excellent customer service.

Skills

Customer Service
Contract Administration
Contractor Onboarding
Contractor Management
Vendor Management Systems
Invoice Billing and Payment Resolution
Payroll Administration
Tax Regulations
Invoicing
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
SharePoint
JIRA
SAP Fieldglass
Beeline

Benefits

Three Weeks of Vacation
Comprehensive Health Benefits
Mental Health Resources
Preferred Pricing on Third-Party Perks
IT Equipment Stipend
Sick Days
Remote-Work Program

Visa sponsorship

Not detected in the job text

Keywords

Contractor Management
Client Services
Customer Service
Sales Support
Contract Administration
Onboarding
Offboarding
Contract Renewals
Vendor Management Systems
JIRA
SAP Fieldglass
Beeline
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
SharePoint
Payroll Administration
Tax Regulations
Invoicing
Accounts Receivable
Billing and Payments
Credit and Debit Memos
ISO Management Standards
Legal Status Classifications
Timesheet Deadlines
Documentation Audits
Excel Tracking
Client and Consultant Relations

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