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Added 14 mins ago
RD
Associate
RBC Dominion Securities
Toronto, ON
- Full-time
Added 15 mins ago
P
Client Services Associate
Procom
Toronto, ON
- Full-time
Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A…
Added 15 mins ago
UL
Coordinator, Student & Associate Professional Development
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…national law firm, in their search for a Coordinator, Student & Associate Professional Development to join their Calgary office for a one-year…
Added 15 mins ago
P
Associate CRM Specialist
Punt
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
We're looking for a Associate CRM Specialist who wants real ownership. You'll shape how we engage and retain players from day one. No hand-holding, no busywork. If you're sharp, move fast,…
Added 29 mins ago
YE
Associate Board of Director
Youth Empowerment & Support Services
Edmonton, AB
- Volunteer
Associate Board members commit approximately six to ten hours per month, through attendance and active participation in board meetings every second month, an annual Board planning session,…
Added 44 mins ago
Manager, Business Development
International Business University
Ottawa, ON
Reporting to: Associate Director, Student Recruitment
Added 44 mins ago
HI
Auto Retention Associate
HUB International
Prince George, BC · Salmon Arm, BC · Victoria, BC · Abbotsford, BC · Nanaimo, BC · Castlegar, BC · Nelson, BC · Kamloops, BC · Kelowna, BC
- Full-time
As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their…
Added 44 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
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Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Drummondville, QC
- Part-time
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Added 44 mins ago
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Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Niagara Falls, ON
- Part-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 44 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Amherstburg, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
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Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Laval, QC
- Part-time
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Added 44 mins ago
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Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
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Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Stratford, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Grande Prairie, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 44 mins ago
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Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
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Added 44 mins ago
JF
Customer Service, Administrative Assistant
Jewish Federation of British Columbia (JFBC)
Vancouver, BC
- Internship
Customer Service / Administrative Associate, Vancouver Office (On-Site)
Added 59 mins ago
N
Human Resources Business Partner
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- Full-time
Associate Relations: Provide expert advice and guidance on associate relations matters, ensuring fair and consistent treatment of associates, managing conflicts, and promoting a positive…
Added 1 hour ago
MP
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Vancouver, BC
- Part-time
…Mission Possible staff. They will regularly interact with donors, community partners, volunteers, and program participants. Most work will take place in Mission Possible’s office at 648…
Added 1 hour ago
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Added 1 hour ago
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Toronto, ON
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SEASONAL SALES ASSOCIATE
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Added 1 hour ago
UO
Research Associate
University of British Columbia
Vancouver, BC · PHC | St. Paul's Hospital - Burrard Building (SPHBB)
- Full-time
A Research Associate (RA) position is available at the University of British Columbia (UBC), Division of Respiratory Medicine, Department of Medicine under the direction of Dr. Scott J.…
Added 1 hour ago
UO
Research Associate
University of British Columbia
Vancouver, BC · PHC | St. Paul's Hospital - Burrard Building (SPHBB)
- Full-time
A Research Associate (RA) position is available at the University of British Columbia (UBC), Division of Respiratory Medicine, Department of Medicine under the direction of Dr. Scott J.…

Procom

Client Services Associate

Toronto, ON, Canada

The salary range for this position is 45 000$ - 52 000$. · Full-time

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Job details

Pay: The salary range for this position is 45 000$ - 52 000$.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 2 years of professional experience in a customer service or sales support role
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity:

Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom, has been deeply committed to continuous growth and improvement for both ourselves and our clients.

This role provides the opportunity to:

Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations
Build a foundation for long-term career growth in a growing, entrepreneurial IT firm

The Role:

Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise.

Job Responsibilities:

Create and maintain an excel tracking system for all new pre-identified candidates/active consultants
Submit and manage all inquiries relating to the contract management process via ticketing system JIRA
Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)
Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews
Act as a subject matter expert for clients and consultants on the various legal status classifications
Schedule communications to consultants with regards to payment processing and timesheet deadlines
Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards
Develop and update strategies for a smoother consultant and client experience
Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires
Assist external managers in determining total billable rates for all new pre-identified candidates
Complete candidate submissions and finalize onboarding activities within the VMS portals
Conduct quarterly audits on consultant documentation and onboarding requirements
Monitor expiring contracts and provide notice for a smooth off-boarding experience
Investigate AR discrepancies and follow up with the client or contractor as needed
Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices
Create credit/debit memos to balance records within the Vendor Management System Fieldglass

Minimum Requirements:

Minimum 2 years of professional experience in a customer service or sales support role
Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes
Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint
Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
Detail oriented
Strong commitment to excellent customer service
Ability to prioritize workflow and meet deadlines
Ability to handle confidential and proprietary information

What We Offer:

Permanent, full-time daytime position (Monday to Friday)
Hybrid model: 1 to 2 days per week in the office
Location: Toronto
Start date: As soon as possible
Vacation: 3 weeks/year
Comprehensive benefits package

Why Work at Procom:

Belonging & Impact: An inclusive, collaborative culture where your ideas are valued, and make a real impact.
Balanced Work Model: A modern hybrid work model that supports productivity and personal flexibility.
Work From Where You Thrive: Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you.
Competitive Compensation: Compensation designed to remain competitive within our industry.
Time to Recharge: Generous vacation and sick-day policies. (moved up)
Health & Well-Being: Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers.
Set up for Success: Access to the tools and tech you need to succeed plus an IT equipment stipend.
Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations.

At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Procom uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. This is an active position. The salary range for this position is 45 000$ - 52 000$.

If you are selected for interview, a member of our Talent Acquisition team will reach out to you with the next steps in the process. To learn more about all that we do, please visit us at - https://www.procomservices.com/en-us/

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More about this job

Responsibilities

Manage contractor onboarding, renewals, documentation, contract administration, and offboarding for client assignments, while supporting consultants and clients through vendor management systems. Resolve inquiries and billing or payment discrepancies, coordinate with internal teams, maintain records, and ensure compliance with company policies and ISO standards.

Requirements

Requires at least two years of experience in customer service or sales support, along with knowledge of contract and payroll administration, tax regulations, and invoicing. Candidates should be proficient with Microsoft Office 365 and able to manage complex administrative work independently, prioritize deadlines, handle confidential information, and provide excellent customer service.

Skills

Customer Service
Contract Administration
Contractor Onboarding
Contractor Management
Vendor Management Systems
Invoice Billing and Payment Resolution
Payroll Administration
Tax Regulations
Invoicing
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
SharePoint
JIRA
SAP Fieldglass
Beeline

Benefits

Three Weeks of Vacation
Comprehensive Health Benefits
Mental Health Resources
Preferred Pricing on Third-Party Perks
IT Equipment Stipend
Sick Days
Remote-Work Program

Visa sponsorship

Not detected in the job text

Keywords

Contractor Management
Client Services
Customer Service
Sales Support
Contract Administration
Onboarding
Offboarding
Contract Renewals
Vendor Management Systems
JIRA
SAP Fieldglass
Beeline
Microsoft Office 365
Microsoft Outlook
Microsoft Teams
SharePoint
Payroll Administration
Tax Regulations
Invoicing
Accounts Receivable
Billing and Payments
Credit and Debit Memos
ISO Management Standards
Legal Status Classifications
Timesheet Deadlines
Documentation Audits
Excel Tracking
Client and Consultant Relations

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